Froya OrganicsReviews of froyaorganics.com

I made a mistake with my shipping address and emailed for support. I recieved a response rather quickly and a remedy to my shipment to the correct one. I am impressed with the customer service I recieved and the promptness to my issue to be resolved before it shipped.

Prompt and respectful response from this company!

Today i had a problem with my order , a mistake. With in a matter of a few hours the order had been rectified and resent, along with a few suprises. I was dealt in a professional and kind manner. Froya customer service is as excellent as their products. Thank you Froya

I was very sceptical after seeing the persistent social media advertising, but after reading the reviews and seeing before and after photos I thought I’d give it a try. I’m so glad I did. I bought the acne system as I get occasional breakouts, redness and congestion. The formulas are rich (in a good way) almost waxy and you need a tiny tiny amount. I use in conjunction with a few other skin care items, but I think this system has really boosted and nourished my skin. I have less redness, less angry looking skin. The pots will last me a long time due to the tiny amount I use, and I’m very happy I took the plunge.

It feels like my little ritual morning and night brings some sunshine into my day. These beautiful products warm and nourish my skin and I can already see how well my skin is reacting.

This is not about the products but FYI I think there is a company fraudulently supplying products that mimic the authentic ones. I ordered products from their Facebook page which when they arrived were in a cheap cardboard box and had no names FROYA on the jars. Also all emails were froya without the slash through the o -and a different email address for help namely officially cannot put email addresses in reviews but it mentions supportscarlett in it! I have raised this with the authentic site and we are investigating. Please check your products in case you were caught like me. Also IF they are fake they could be potentially harmful - hence some negative reviews maybe? So as a follow on I am now disappointed with Froya!!! After submitting photos as requested of I am sure fake products. I only got a chatbot reply saying - these are not genuine products and to take it up with my bank. Good luck with that one as cashed immediately on ordering. No “human” reply at all. I ordered from Facebook and page identical to their website but somewhere along the way a bogus company intervened and sent me “fake”!! Products. So out of pocket by £100 and products in bin. I was not asking for a freebie but would have appreciated a proper response from the company in PERSON!!!

Customer service: Polite and resolved my problem

Froya’s customer service is excellent! Very responsive and helpful in resolving an ordering issue I had. Love their products and their people!