Lisa K.
Helpful Customer Service
I ordered the mature skincare system and rosacea balm. The products arrived well packaged and pretty quickly. I subscribed as I read that subscriptions came with no risk and you could change or cancel at any time. Unfortunately, as the products were unscented (which I appreciate is really good for a lot of people), I didn’t get on with them. I wanted to love the products but I didn’t. The smell of beeswax was quite strong. When I tried to cancel, it was pointed out that it was a minimum 2-order subscription so I wouldn’t be able to cancel until I’d received my second order. As I wasn’t getting on with the product, I was concerned as I didn’t need another set of something I wasn’t using. I emailed Froya Oranics and explained the dilemma. The responses were quick and helpful and the subscriptions were cancelled. This was just my personal issue with the smell, I’m sure unscented would work very well for a lot of people. The products are concentrated and you only need a little so I think they would last a long time. Giving 5 stars for the service I received when emailing regarding cancellation.
Response from Froya OrganicsApr 22, 2026
Lisa, thank you for this honest review and for the 5 stars on the service! You're right that scent is very personal and we completely understand that beeswax isn't for everyone. So glad the team could handle the cancellation quickly and clearly. That's exactly how it should work. Really appreciate you sharing your experience in full! All the best, Tobias @ Frøya



