Froya OrganicsReviews of froyaorganics.com

I accidentally added a product to my order that was already part of a bundle I had ordered. Thankfully, the Froya team quickly got back to me after I emailed them and refunded the additional product and removed it from the order. I am so grateful for their haste, though I do wish they had some sort of way to not promote items that have already been purchased to avoid this happening.

I needed help cancelling my order since I still have product. The response was timely and courteous. I was helped quickly and my issue was resolved.

UPDATE: After leaving my original review, I was contacted by Frøya’s Customer Service Manager, Harold. He took my concerns seriously, listened to my feedback and made a did what he could do to resolve the situation. I received a very fair refund, and it definitely left me with a much more positive impression of the company. Original review: I was very disappointed with the subscription process. I couldn't easily see or manage my active subscription, received no reminder before the automatic order, and when I contacted them immediately after receiving the order confirmation, I was told it was already too late to cancel. I found the process unnecessarily unclear and frustrating. I was also disappointed with most of the products, as my previous skincare routine seemed to work better for my skin, although I did enjoy the scrub. While my initial experience was negative, I really appreciate how seriously Frøya took my feedback afterwards and the effort they made to make things right. Original review: I had a very disappointing experience with Froya Organics. I wanted to cancel my subscription for automatic orders, but I couldn't find any option to do so in my account. The only way to cancel is by requesting a special link from customer support, and there was nowhere on the website where I could even clearly see whether my subscription was active. I received many marketing emails from Froya, yet none mentioned my active subscription or reminded me that an automatic order was about to be placed. I was therefore very surprised to receive an order confirmation email—on a Sunday. I replied immediately asking them to cancel the order. I was then told I needed to contact a different email address, and that because it was the weekend, it might take longer to receive a response. When I finally heard back, I was simply told that the order had already been processed and it was too late to stop it. As a result, CHF 170 was taken from my account for an order I had no intention of placing. While the subscription may technically have been valid, the lack of transparency, the absence of any reminder before charging my card, and the unnecessarily complicated cancellation process felt very misleading. For a company that presents itself as being built on ethics and values, I expected much better. Unfortunately, I was also disappointed with the products themselves. Before switching to Froya, my previous skincare routine gave me noticeably better results. Since using Froya, the wrinkles on my face have become more noticeable than they have in a long time, so I don't feel the products lived up to their promises. Overall, I won't be purchasing from Froya again and cannot recommend them based on my experience. While my initial experience was negative, I really appreciate how seriously Frøya took my feedback afterwards and the effort they made to make things right.

I love the way the products make my face feel so hydrated. I was using beef tallow previously and I like this so much better. My skin also seems brighter. The only downfall is that I wish it was cheaper priced.

Good products. Good support. Was very helpful when I had a concern. Not one to write reviews. But these products actually make a difference.

It took a while to resolve the issue but other than that, it was easy and the agent was very nice.

Ordered the skin care line and the hair care line. Both smell amazing. Had trouble with the packaging leaking during transit so everything arrived all gooey and damaged. They sent me a new shampoo, since that did the leaking and that also arrived leaking all over the bottle. Customer service was quick both times to offer a solution and was VERY helpful. I'm bummed I lost so much of it to transit. All of that being said: My skin seems to be more moisturized. I'm actually going to probably buy again in the future, customer support was great and the product seems pretty good.

So far so good! Started using it a week ago and feel like it’s doing what people are talking about. That’s the reason why I purchased it ♥️ Let’s see what the coming up weeks do for me