Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 6, 2026

Hello Tracey, We’re truly sorry to hear that the glow effect of the Day Balm was stronger than expected for your skin tone and that the products did not deliver the results you were hoping for. The “Insane Glow” Day Balm was designed to provide a rich bronzed glow finish, though we completely understand that the intensity and tone can appear very differently depending on individual skin tone, application amount, and personal preference. We also understand how frustrating it can be if transfer onto clothing or pillowcases occurs. At the same time, we’re very happy to hear that you had a positive experience with our customer support team and enjoyed the packaging despite the disappointment with the products themselves. Regarding our money-back guarantee, it was designed to be fair to both our customers and our company by allowing enough time for a skincare treatment to be used consistently before evaluating long-term results. However, we completely understand that if a product simply does not feel right for you personally, continuing to use it may not be something you are comfortable with. Please know that your purchase remains backed by our support team, and we are always happy to help find the best possible solution for each individual case. Kind regards,

Response from Froya OrganicsMay 5, 2026

Hi Victoria, We’ve checked your order and can confirm that everything is in order. The estimated delivery date is May 6–8, 2026. We understand your concern and we’re here to help 😊. I’ll be reaching out to you directly to share your tracking details so you can follow your shipment. For any future questions, feel free to contact us anytime at [email protected], we’re always happy to assist. Best regards,

Response from Froya OrganicsMay 4, 2026

Hello, We’re sorry to hear that the product didn’t feel comfortable on your skin. Our formulas are highly concentrated, so we recommend using a smaller amount, a thin layer is more than enough and should absorb properly without leaving a heavy or greasy feeling. We also regret if our promotions felt too persistent, and we will take this into consideration. If you’d like guidance on how to get the best results from the product, feel free to reach out to us at [email protected], we’re always here to help. Kind regards, Customer Support Manager

Response from Froya OrganicsMay 4, 2026

Hello Danica, We’ve reviewed your order and can confirm that no free gifts were included at the time of purchase. However, please don’t worry, this is something we can absolutely look into and resolve for you. Regarding the 60-day money-back guarantee, it is designed to allow continuous use of the product for the full 60 days, so you can properly evaluate the results. Once that period has been completed, you are welcome to submit a refund request if the product did not meet your expectations. We would really appreciate the opportunity to review your case in detail and assist you further. Kind regards, Customer Support Manager

Response from Froya OrganicsApr 29, 2026

Hi Meegan, we’re really sorry to hear that the products didn’t meet your expectations, that’s definitely not the experience we want for you. We understand how frustrating it can be. While our products are made with natural ingredients, every skin can react differently, and we completely respect your experience. Please don’t worry, you’re fully covered by our 60-day money-back guarantee. This is exactly why it exists, so you can try the products risk-free. If you haven’t already, please contact us at [email protected] with your order details so our team can assist you and make sure your refund is processed as smoothly as possible. We truly appreciate your feedback and the opportunity to make this right for you. Best, Eri CS manager

Response from Froya OrganicsApr 23, 2026

Hi Maja , I’m really sorry to read how frustrating this experience has been for you, especially with the product not meeting your expectations and the situation around the second order. We completely understand that skincare can be very personal. Different skin types can react differently, and factors like application amount and skin sensitivity can affect how the product feels and looks. Regarding the subscription, I’d like to clarify that the “Subscribe & Save” option is selected at checkout to access a higher discount. A confirmation email is sent after purchase, as well as a reminder prior to renewal. That said, I understand how this situation feels if that communication wasn’t seen in time. I’d really like to look into this more closely for you, especially around the email notifications, as that could have helped avoid a lot of this frustration. I’m going to reach out to you directly so I can review your case in detail and understand exactly what happened, and make sure we get full clarity on everything for you. Kind regards, Erikah

Response from Froya OrganicsApr 21, 2026

Hi there, We’re truly so sorry for the experience you had , especially for the way this was handled by customer support. That’s absolutely not the level of service we aim to provide, and we completely understand your frustration. While the affiliate platform is managed by a separate department, we always make sure to guide and connect you with the right team. You should never feel left without clear direction, and we sincerely apologize that this wasn’t the case for you. We would really like to help resolve this for you as quickly as possible. Could you please share your name or the email you used for the application so we can locate your case and pass it directly to the appropriate team? Thank you again for your patience and for bringing this to our attention, we truly appreciate it. Warm regards, Eri

Response from Froya OrganicsApr 20, 2026

Hi Valerie, I’m really sorry to hear about your experience. We’re sorry to hear that the product left a tint on your skin and caused irritation. Our formulas are quite concentrated, and using a larger amount than needed can sometimes leave a temporary color on the skin. Usually, only a small amount is enough for proper absorption. That said, we completely understand that everyone’s skin reacts differently, I would really like to take a closer look at your case and see how we can help you. Please feel free to reach out to us at [email protected] and we’ll gladly assist you further. Kind regards, Erikah