Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsSep 26, 2026

Hei Alexis, This is the kind of situation that we could solve in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics

Response from Froya OrganicsSep 25, 2026

Hei M K, As discussed by email and after the corresponding clarifications were given because you did opt to the automatic orders and did not express wanting to change that since February, we are ready to resolve this at your earliest convenience with the option that we offered. Looking forward to your response to proceed accordingly. Kind regards, Harold @ Frøya Organics

Response from Froya OrganicsSep 25, 2026

Hei Lee Lee, This is the kind of situation that we could solve in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics

Response from Froya OrganicsSep 23, 2026

Hei Stella, I was able to find your order with your name, and we have 2 options for you to resolve this at your earliest convenience, we sent you an email from [email protected] explaining everything at detail. Looking forward to your response to proceed accordingly. Kind regards, Harold @ Frøya Organics

Response from Froya OrganicsSep 23, 2026

Hei Rovay, It is important to clarify that opting in and out from our subscriptions could be done easily with the toggle that's above the add to cart button on the product's page, and are intended to make using our products a hassle-free experience complemented with some extra perks that we break down at detail on our website. And most importantly, we send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected]. Kind regards, Frøya Organics

Response from Froya OrganicsSep 21, 2026

Hei Jessica, This is the kind of situation that we could solve in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics

Response from Froya OrganicsSep 21, 2026

Hei Anis, It is important to clarify that opting in and out from our subscriptions could be done easily with the toggle that's above the add to cart button on the product's page, and are intended to make using our products a hassle-free experience complemented with some extra perks that we break down at detail on our website. And most importantly, we send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected]. Kind regards, Frøya Organics

Response from Froya OrganicsSep 18, 2026

Hei Anna, We sincerely apologize for the inconvenience that you faced. We had an issue that affected some orders in the UK placed between September 3rd and 4th. This is certainly not the level of service we strive to provide, and we understand how frustrating this situation must have been for you. The good news is that everything is now back to normal and we also located your order, so we took action on it and we sent you an email explaining what we did to make it right for you. Thank you for flagging this and for your business, we are available for assistance at [email protected]. Kind regards, Frøya Organics