Carrie K.
Outstanding Customer Service
I had an inconsistency in product packaging (subsequent order packaging was different) & it was creating spillage & waste of product. Well, I reached out to ask about this & my hopes/expectations were exceeded. 1. I got a very prompt response (well less than 24 hours) - by a real person. 2. Person was extremely polite, helpful, & professional. 3. This person was a person of action. There was not a ton of back of forth, they had already taken action (sending replacement product) before I saw their response the next morning. And had had a separate mail with product delivery information. 4. These folks get customer service - as it was meant to be - & I’m so thankful for that! Highly recommend their product AND their customer service helps me want to continue business with them. Because lets face it, a great product often isn’t good enough to continue doing business with a company who has poor customer service.
Response from Froya OrganicsApr 1, 2026
Carrie, this is such a thoughtful and detailed review, thank you!! We're sorry about the packaging inconsistency, but so glad the team handled it the right way. Having a replacement already on its way before you even saw the response? That's exactly the kind of proactive service we believe in. And you're so right that great products need great customer service to match. We're committed to both. Thank you for giving us the chance to make it right! All the best, Tobias @ Frøya