Froya OrganicsReviews of froyaorganics.com

While I am sure these skincare products work for most people, it wasn't great for mine. It felt too heavy and greasy . Very good marketing however.

I have only been using the products for two weeks. I can feel a difference in my skin but I don't at this time see a difference.

Froya products are fine unless you don’t want your face to break out. Also, it is nearly impossible to cancel a subscription from their website so you have to email them (because they don’t have a phone number…really). Then their customer service cancels the subscription easily and on time and then they ask if you would leave a rating for their customer service but REALLY it’s a rating for everything Froya so the star rating could apply to anything and not just the good customer service that you are overjoyed (after all of the previous webpage-induced pain) about. Anyway. That’s my experience. Thanks.

Two stars is generous. The balm broke my skin out horribly and the shampoo dried out my hair. I’ve made numerous attempts to contact Froya…they don’t respond or even confirm receipt of messages. Buyer beware of this company!! UPDATE 5/27: I sent two emails to their address listed on their website in the last week, which is their posted email on their website. After not receiving a response over the next few days, I decided I would reply to one of their.received emails that had confirmed my order. Still no response. I finally responded to a “tell us how we are doing” on their website and received a prompt, nice reply from “Erika, customer support manager”. She has refunded my purchase same day as her response. It’s not the customer’s fault when we send correspondence to their listed address and they “don’t receive it”…that’s a breakdown on their side, but I do appreciate Erikah’s professional and prompt response. UPDATE: 7/7/2026 Classic ‘blame the customer’, which is additional confirmation to NOT buy from this company. As a consumer, if I need to contact you, the company, I am going to use the email provided on your own website. I did this numerous times, but in their reply, you see they never received it or that it was something wrong on the senders end. If there’s something wrong with your email, either update your website or fix your internal problem. Don’t blame the customer… perfect example of horrible customer service.

Absolutely love this product. Works well and skin feels great. 5 stars for the product. 0 stars for customer service. My biggest issue is getting a customer service rep to contact me. Two days after receipt of my order, the eye cream container slipped out of my hand and shattered on tile floor. I immediately reached out to this company and requested a replacement. I communicated with their email AI bot and complied with all requests, to include a picture of the bottle. Crickets. I have emailed the Bot multiple times, been told that my issue has been escalated and a “human” will reach out to me shortly. Again crickets. I am 11 weeks out from my original purchase date and I have had zero resolution of the issue. It’s really sad because I love how well their product works however the customer service is so horrible, that I will need to take my beauty business elsewhere in the future.

I bought wrinkles balm. But unfortunately it is not my skin. If you have oil skin, and live in warm countries it most of all will not for you. I want to advise you to communicate with consultant firstly. Please be careful when you buy products with discounts, read carefully all conditions. Because you will receive second order from Froya and will not know about it and your card will be charged. But I want to say the Customer care service is excellent. They reply always quickly and try to resolve your problem as well. It is really valuable. I would like to advise Froya to try to coworker with some platforms like Make up, Notino or something like that. There you will receive more clients and will not need to spend money for sites, advertising, discounts. If you have quality products it will be better for you I think. Thank you once again for resolving my case personally.

EDITTED... Problem Solved. Thanks to this review, my claim reached out someone who could really solve the problem. And yes, they were very flexible and fast to bring me a solution. The products might not have had results for me (and I am pretty sad about that), but they can work on others. I have sugested that they make all customers that make any bonding to their products very clear about the date the next order will be charged/ sent. Hope it helps in the future as well. First review: Total scam! The firm is quite accurate in charging you the next purchase, even though the products take about 18 days to reach you. So, If you join their 60 days Challenge, as a principle, you have to wait and use the products throughout the 60 days, right? Their longest subscription is of 10 weeks (70 days) so, if the start day of your subscription was even to the day you receive or attest you started to effectively use the products that might would have been fair. But it doesn’t happen like that. If you start using the products on day 18th since purchase, you won’t be able to infer they have the promised effect after 60 days of use, right? The trick is: to reach the 60 days, in my case, the sum would be 78 days from purchase.. So they don’t let you claim your money back before the 60 days and you don’t get to cancel any new orders before they bill it to you! But they’re still very good in billing you accurately. Absolute fraud! Besides that, the products are weirdly orange and make you look like you have some liver or pancreas problem! Awful service, bad results, feels like you’ve been cheated! Orders #665588 and total scam order #886357 PS: have emails to prove timing of second order automatically emission, my request for cancelling, their answer of not being possible to cancel (and the excuse that the order had been emitted and could not be stopped), theirs email with order has been packed in this exact sequence!

I like the product however the packaging is terrible. The products are concentrated and are solid. The containers are small and come without a spatula or device to apply it so you use a finger which is not hygienic and difficult to get the right amount. The jars have a lip so how can you get to all of the expensive stuff inside? Froya should provide a wood or bamboo spatula so consumers can reasonably extract the amount they need without cramming a finger and fingernail into the balm, not good.