Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 22, 2026

Hi Linda, we’re very sorry to hear about your experience. Our balms are made with rich, highly concentrated ingredients designed to deeply nourish and hydrate the skin, but when applied in a very small amount and allowed to fully absorb, they should not leave the skin feeling overly greasy or uncomfortable. Skin types and sensitivities can still vary from person to person, and we’re sorry to hear the products did not suit your complexion or daily routine as intended. Please contact us at [email protected] with your order details so our team can assist you directly and help find the best resolution for you. best CS manager

Response from Froya OrganicsMay 19, 2026

Hello Linda, we’re sorry to hear that the products did not meet your expectations after 50 days of use. We also regret the issue you experienced with your pillowcase. Some night creams with active ingredients can occasionally leave residue on light-colored fabrics if they are not fully absorbed. While we’re pleased that your skin did not react negatively to the products, we completely understand your disappointment in not seeing the results you were hoping for. We would like to look into your case personally and also review the refund process with you to find the best possible solution. Please contact us directly at [email protected] with your order number so our team can assist you further. Best CS manager

Response from Froya OrganicsMay 19, 2026

Hi Vania, thank you for taking the time to share such detailed feedback and for trying both our day and night balms. Our formulas are intentionally rich and highly concentrated, as we do not dilute them with water like many conventional creams. Because of this, only a very small amount is needed per application, and the texture can feel more balm-like compared to lighter moisturizers. The natural color and scent also come from the concentrated botanical ingredients used in our formulations, designed to provide deep nourishment and hydration. That said, we completely understand that skincare textures and preferences can vary from person to person, and we truly appreciate your honest feedback regarding your experience. If you’re open to it, please feel free to contact us at [email protected] , we’d be happy to help you get the best possible use from the products and assist further however we can. Best Cs manager

Response from Froya OrganicsMay 13, 2026

Hi Katrina, We’re sorry to hear that the product and subscription experience did not meet your expectations. Our subscriptions can be managed or cancelled at any time through the customer account area, though we understand your feedback regarding the navigation and visibility of those options. We’ve shared this internally with the relevant team. The access details are shared in the confirmation email, we would need to review your specific case again. Regarding the product result, the final tone and finish can vary depending on skin type, application method, and skincare preparation beforehand. We also recommend allowing the product to dry fully before contact with fabrics to help minimise transfer. I’ll be reaching out to you personally to better understand the situation and gather a few more details. Best CS Manager

Response from Froya OrganicsMay 13, 2026

Hi Lisa, We appreciate you taking the time to share your thoughts, and we’d like to clarify a few points that may help provide additional context. Our products are not shipped from the United States to customers in your region. We currently operate fulfillment warehouses across the US, Europe, and Australia so we can deliver orders more efficiently to customers worldwide based on their location. Regarding the subscription, the “Subscribe & Save” option is entirely optional and chosen by the customer at checkout in exchange for a discounted price and ongoing customer benefits. We also offer a clearly visible one-time purchase option on our product pages, and subscriptions can be managed or cancelled at any time through the customer portal. In terms of the product finish, skin tone, skincare preparation, and application amount can all influence the final result. Some customers prefer using a smaller amount or blending the product differently to achieve a softer glow. We truly appreciate your feedback and will continue working to improve the experience for all customers. Best, CS Manager

Response from Froya OrganicsMay 11, 2026

Hi Inez, We’re sorry to hear you haven’t noticed changes yet. With skincare and topical wellness products, results can take time and consistency, especially since every person’s skin respond differently. Our treatments are designed to work progressively, and we typically recommend allowing at least 60 days of continuous use so the active ingredients have enough time to properly support and work with the skin. Some customers notice results sooner, while others may require more time depending on their individual skin condition, sensitivity, and consistency of use. Consistency is truly key with these types of treatments, and we hope you’ll continue giving the active ingredients time to work. Best Erikah | Frøya Organics Support Manager

Response from Froya OrganicsMay 8, 2026

Hi Lara, we’re really sorry to hear that your experience did not meet your expectations. We understand that skincare products can work differently for each person, and we appreciate your honest comments regarding the texture and results. We’re also sorry for the frustration caused by the subscription process, as that is never the experience we want for our customers. Your feedback is very valuable to us and has been shared with our team for review. If there’s anything we can do to help further, please let us know, we’d be happy to assist. best, CS manager

Response from Froya OrganicsMay 6, 2026

Hi Chelsea, We’re truly sorry to hear that the Night Balm was not the right fit for your skin and that your experience left you disappointed. We’re glad our support team was able to assist you with the refund, and we appreciate the opportunity we had to help resolve the matter directly with you. Regarding the texture you mentioned, the small particles can naturally occur from ingredients such as beeswax especially depending on temperature and storage conditions. While this does not affect the safety or quality of the product, we completely understand that skincare textures and results can feel very different from person to person. We genuinely regret that the product did not meet your expectations and sincerely wish you all the best moving forward. Kind regards,