Wendy H.
I ordered the anti-aging collection and they continue charging and send subscriptions I didn’t order.
I had a difficult experience with the subscription issues. Be sure to triple check your choice when purchasing. The product is, without a doubt, superior to any other brand Ive tried. I ordered the anti-aging set…love it! I also ordered the acne set for my daughter with severe acne and in just a few days it has changed her life.
Response from Froya OrganicsDec 22, 2025
Hei Wendy... I’m truly sorry to hear about your experience and completely understand how frustrating this felt. After reviewing your case, I can confirm that one of your orders was fully refunded, and the other had already shipped before we could stop it. In this case, you’ll just need to return the package once it arrives, and we’ll finalize the refund right after , no further action needed on your side. It seems there was a misunderstanding during checkout, as the discounted price you selected was part of our subscription option, which renews automatically unless cancelled. Your subscription has now been fully deactivated, and no further charges will occur. I’m really glad to know you loved the products themselves, and please know we truly value your feedback. Warm regards, Erikah - Customer Support Manager Frøya Organics