Heather J.
My skin unfortunately did not react…
My skin unfortunately did not react well to the product. I signed up to a subscription as was excited to start a new skin care journey. Due to my skin not liking the products I wanted to cancel subscription which states you can only do this after your second delivery. I emailed customer support who sorted this out easily and with care, subscription cancelled. I’m sad the product wasn’t suitable but cannot fault their customer care.
Response from Froya OrganicsFeb 17, 2026
Heather, thank you so much for sharing this. We're really sorry the products weren't the right fit for your skin. Everyone's skin is different, and we completely understand. So glad our support team could make the cancellation process smooth and easy for you. We truly appreciate you giving us a chance, and it means a lot that you took the time to recognize the customer care even though the product didn't work out. Wishing you all the best on your skincare journey! All the best, Tobias @ Frøya