Susan L.
My mistaken order was handled immediately.
I had a mistake on an order and I wanted to clear it up before my next order was sent. I sent an email on a Sunday not expecting a reply until regular business on Monday. I was so surprised that my email was answered within an hour with reassurance that customer service would take care of the issue the next day, and they did! I’m so appreciative for the kindness and care that I received. I highly recommend this company and will continue to buy their lovely products.
Response from Froya OrganicsFeb 16, 2026
Susan, this is such a great review, thank you! We know how stressful it can be when there's a mistake with an order, and we never want anyone waiting and worrying, even on a Sunday. The team genuinely cares about getting things right. So glad we could take care of it quickly for you. Thank you for the recommendation and for sticking with us!! All the best, Tobias @ Frøya