Froya OrganicsReviews of froyaorganics.com

The product is thick, sticky, greasy, and makes my face look orange. As soon as I ordered they kept emailing me for a review before I'd even got the product. Ill probably bin it, even though it was expensive. Far better products out there for this cost. Won't be using again. I had a call from the company after posting my review. They agree that it doesnt suit everyone and have processed a refund. So although I didn't like the products, it seems that the company stands by it's guarantee.

While Froya creams are really good, the company uses a subscription scheme and it is problematic to cancel the said subscription. I probably use less cream than a regular Froya client, and I still have more than half in the jars which i ordered in December last year, so I do not need more creams at the moment. However my account was charged in March and a parcel promptly arrived which after corresponding with the customer service and getting their assurance that my subscription is cancelled, I sent to the UK based warehouse and finally received my refund in May (again, there were questions from the customer service rep that they could not see the scan of postage receipt clearly, but we sorted it out). Shortly after receiving my refund I received an email to say that my account was charged again and another parcel was headed to me. This was surprising since I was assured in March that they cancelled my subscription. So now I am trying to return this other parcel again and the support rep tell me to "refuse the parcel or take it to my local post office with a note "return to sender`'. In the process I requested the address to which I should return the parcel (the previous parcel I returned to an address in UK but I wanted to check if it was still the case), and to my request to tell me how to return the package this time I receive a message from support saying "I´m previous emails, I suggested some options to return. You can check there and use one of those to return the package. After the package is delivered, we need to wait until the warehouse notifies us about it to make the corresponding refund. Please note that this process can take a few weeks or days after delivery." When I requested the exact return address again I was finally given an address in the Netherlands and given the advice to pay for international postage saying "I understand. However, customers take care of the returns 😓" After I demanded to know why I could not return to UK as previously, I got the answer "At this time, our UK warehouse is solving some administrative issues. It´s not possible to return there 😕". I escalated the issue and promised to be sent a label for international postage so that I could take the package to the post office and send it back to the Netherlands. I will wait and see how this is resolved and add to my review, but in the meanwhile a word of caution - beware of the subscription, it is not as easy to cancel as they say and not everyone is lucky to receive a quick refund, even when the mistake is certainly on the Froya side. UPDATE My issue was eventually resolved, I received my refund and a postage lable for sending the creams back to Froya warehouse in the Netherlands. I wanted to stress that the actual product is really good, it worked well on my skin, reducing eczema and irritation, I am very grateful for this, it's just the subscription service that I have an issue with. I especially like the night cream, wish that the day cream was a little less orange, as I can only use a really tiny amount of it before my face gets a yellowish tint. This little inconvenience is worth it tough because the product does work.

Na het plaatsen van mijn review is er een oplossing geboden en heb ik de producten ontvangen. Van deze heb ik een positieve ervaring. Ook met de oplossing ben ik meer dan tevreden, echter een gemiste kans dat deze niet eerder in het proces is geboden. Originele 1 ster review: Niet ontvangen en geen oplossing na 1,5e maand. Het product kan ik niet beoordelen, de service is een van de slechtste die ik ooit heb ervaren. 1,5e maand geleden heb ik een bestelling geplaatst. Deze zou vervolgens via DHL geleverd worden. Op het moment dat de bezorging zou hebben plaatsgevonden was ik thuis. Helaas is er niet aangebeld of is het niet bij buren geleverd. Dit kan gebeuren, alleen Froya biedt vervolgens geen oplossing. Na zelf bij DHL een case te starten en meerdere herinneringen naar Froya te sturen krijg ik een reactie dat het echt bezorgd is. Communicatie of een oplossing blijft uit. Hopelijk lukt het via mijn credit card maatschappij.

Jeg er egentlig glad for produkterne og vil også gerne købe mere derfra. Det der irriterer mig, er at man kommer til at tilmelde sig et abonoment som gør at man får samme produkter tilsendt måneden efter igen. Det var ikke gennemskueligt for mig, da jeg købte produkterne - jeg troede egenligt bare jeg tilmeldte mig nyhedsbrev (kan se at andre har samme oplevelser). Det er super ærgerligt for det var klart et firma jeg gerne ville købe mere fra, men mister lidt lysten når det foregår på denne måde..

I have been using the daytime and nighttime balms for 2 weeks now . Previous to buying I read all the glowing 5* reviews and thought I would try it out. I’m 74 , and have fairly tanned skin, but this day balm is way too orange and I only use a fingernail amount. My husband thought I looked Jaundiced and friends have said it looks like fake tan gone wrong. I have stopped using the daytime balm now . The nighttime one is ok but also very greasy and makes my pillow and hair greasy too , and tinged yellow . Very sad because I had high expectations of this product and it’s not cheap!

Unfortunately, I didn't experience a change in my skin with the product. I sent an email requesting cancellation of my subscription, and received a very quick response. The issue was resolved immediately. I'm grateful for such great Customer Service! I am still waiting for the process of the 60 day money back guarantee.

I watched all the advertiser’s to talk about how great it was and it looked really great so I bought the 4pack for mature skin. Then my email got flooded with all this talk about spells and rituals cast on the product! I was very alarmed because I’m not into witchcraft at all and had that been in any of those advertisements I would’ve never purchased the product.

Jury is still out. Would like a daily cleanser. Also, no real change in my skin yet. Not sure it is better then what I was using.