Courtney P.
SHAMEFUL customer service
SHAMEFUL customer service. A month ago I asked for all subscriptions to be cancelled except for one - then I had to use customer service to add to that as a 1 time. Ok - got through that because their website is super inefficient. Their shipping is snail mail - expect 2 weeks. So after 2 weeks I have to email them asking where it is - and I have literally received zero response after 6 attempts. They CANCELLED the subscription instead of sending it. Shame - do not recommend. There are PLENTY of clean ingredient options out there with wonderful customer service - and another company now has my buisness.
Response from Froya OrganicsOct 12, 2026
Hei Courtney, This is the kind of situation that we could solve and clarify in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics



