Froya OrganicsReviews of froyaorganics.com

These skincare products were extremely disappointing and did not do what the advertisements promised. After two months of use, my skin has not improved at all. I have the same lines and wrinkles I started with. Additionally, their packaging is not good and breaks easily. I had two containers break and I had to pick out the broken glass and save whatever product I could by putting it into my own containers. When I contacted customer service to cancel my subscription for these reasons, they didn’t even acknowledge my complaints or apologize. Don’t waste your money. I also haven’t been able to figure out how to put a review on their website, as it seems like they pick and choose favorable reviews, and don’t let those of us with other experiences weigh in. Update: If there is a replacement order coming, no one told me - I have not been informed of this. My exchange with customer service this morning was that I needed their help to cancel my subscription, which they did. No one said they are sending me more product.

Their products turned my (not sensitive) skin bright red with a tight, burning feeling. As any product would advise, if you experience an adverse reaction you should discontinue use immediately… not Froya. Their sarcastic and very lengthy customer service experience basically told me that I had to try again and take before and after pics…even though their product clearly harmed my skin. I asked to have it escalated to a supervisor and they simply told me this was their policy and sent a smiley face. This is beyond unprofessional and extremely irresponsible. Others on Facebook have had similar complaints and they have since removed reviews on social. Beware.

I just purchased the products and they arrived to day. I ordered the set for mature skin. I took a before photo. I really hope they work. They seem greasy but it's day one so I'll see. The scary thing is I typed in "Is Froya a scam?" and I went to Reddit. OMG, the reviews are horrible. Absolutely awful. If Reddit is right, this company is a total scam. What do you say Froya after reading the Reddit thread? How do you respond? I am all ears.

I’ve been using these products faithfully for two months, following all instructions carefully. While I appreciate the texture and natural feel on my skin—they go on smoothly and feel good—I have seen no improvement in the issues the products claim to address, such as wrinkles, fine lines, or frown lines. Out of curiosity, I decided to look at reviews more closely and noticed a pattern: the overwhelmingly positive feedback appears to come from white/Caucasian users. As a Black woman, this raises concerns for me about whether the formulations are truly effective across different skin tones and types. I believe this is something the company should be transparent about in their marketing. I have decided to share my experience in a review to help other people of color make informed decisions. Skin care is not one-size-fits-all, and it’s important we have access to products that are tested and proven to work for diverse populations.

I am 63 with normal skin. I've been looking for a skincare line that isn't heavily scented and loaded with chemicals. I purchased Froya's "complete system," and used it for 3 days. My experience with the products: Froya Organics balms are thick and heavy. They melt into your hairline just enough to give you that effortless “forgot to shower . . . again” aesthetic. If this is a “glow,” then flypaper is skincare. It leaves a shiny, sticky film on your face that feels like it’s waiting to catch bugs. The face scrub? It’s less of a scrub and more of a resurfacing project. I half expected to find sawdust in the sink. My experience with the company: 3 weeks after purchase, Froya sent me an e-mail and offered a 10% discount on my next purchase if I left a review. I tapped 2 stars in the email and—voilà!—I was redirected to their website, where I was promptly not allowed to leave a review. When I clicked on the virtual assistant, it responded that the review section was under maintenance. Suspicious . . . maybe . . . ? So, I lowered my rating to 1 star. UPDATE: Note the reply from Froya below. This arrived a few hours after I posted the note above in my review. Interestingly, I was notified of Froya's response in an e-mail that stated: "If we do not hear from you in 3 days, Froya may not recognize your review as genuine." Trust me shoppers: My review is genuine. UPDATE TO UPDATE: They clearly use a "Reputation Management Service" to aggressively take down criticism. This practice walks a fine line. I was asked to edit or remove certain statements. I did, but I have maintained the spirit of my review, which was honest. It’s a shame Froya chose to pursue a review that didn’t flatter them. Had they simply let it go, it would have faded into the glow of the many positive reviews, and I may not have felt so put-out and disturbed —or nearly as compelled to share just how profoundly disappointing my experience was. As others have noted: BUYER BEWARE

Please read the guarantee terms in full before purchasing the products. I ordered 60 days worth based on their suggestion that you should use the product for 60 days to see results. I unfortunately had a severe allergic reaction and could not use the products. I reached out to support and they immediately refunded only 30 days of worth of product. I did not realize that by purchasing 60 days worth of product, that they would only refund 30 days worth. If I had understood that, I would have only ordered 30 days worth. Just an FYI

I appreciate organic, clean products! But Froya - no thank you- I really disliked the balms- so much so I can’t use them. The company offers no returns - they ask that you use the product for sixty days and document with photos, pretty arduous. And why would I do this if I didn’t like the product from day 1. Buyer beware. It’s a very expensive fail for me.

BUYER BEWARE. Im awaiting to write my official review as the company has been back and forth w me 8 times. The exfoliating crystals are messy and loose and got in my eyes due to lack of any stabilizing agent with these crystal. They end up all over your sink, face clothes and worse yet, some got in my eyes. I had to irrigate and then use soothing eye drops for several days to calm down the irritation inside my eyes. I reached out with this safety concern and was told to use the product for 60 more days! How would a company set themselves up for such a liability, client complains sandy crystals got in my eye when in use Company reply: “keep using it for 60 days” I’ve politely asked for refund, I’ve offered to return all items, I mention the risk free wording on there website. They came back with offering 60% refund, how does this make this risk free. I gave my trust with these natural products and now I’m quite disappointed with the person on the other end answering my concern. Hoping they take this concern/complaint seriously as to not harm people’s eyes. UPDATE : After a few more email back and forth (13 for the matter) they finally agreed to refund but I had to bring up there negative Reddit and trust pilot reviews and the fact they didn’t want to work with me, as a last effort I stated I would have to do the fraud complaint w my bank. I was magically redunded 100% (not the 60% they offered earlier today! I will update this review if it doesn’t get refunded. Please read alllll policy carefully and I echo the other low star reviews their return policy is not “no risk”. Was hoping to be able to post screen shots of the absurd email responses. Reply to froya; Before and after pics of my irritated eye?I already addressed this with you in our multiple emails. I never said I had a doctor I said I used eye drops. I appreciate the professional reply here on trust pilot, however, that was not at all the response I was getting back and forth 13 times yesterday. Yes im supposedly getting a refund. I’m still gonna lean towards buyer be warned and read alllllll details very carefully. For me wasn’t worth the headache of trying!