Froya OrganicsReviews of froyaorganics.com

Froya received my return (unopened, untouched product) several weeks ago- I made sure to get tracking and delivery confirmation from carrier- and continue to refuse to issue the refund. I will never, EVER buy anything from this fraud business again. Their customer service is wildly unprofessional, literally the worst I’ve ever encountered. They accused me of threatening them when I said I was developing a poor view of the company. After several weeks of back and forth and constant excuses and accusations on their end, I believe they have stolen my money and are a scam company and not a legitimate business. Edit: Froya’s response here asks for my order number, which I’ve already provided over multiple emails as well as through Trust Pilot, so I believe this is a disingenuous response on their part. Until I receive the refund they owe me ($119.25), their response is empty and performative.

My experience is that the Company shamefully exploits women's fears of aging with manipulative and degrading ads, some of which I have received, pushed onto my social media. One specific ad portrayed older women as “gray old hags,” a deeply offensive and adharmic message that exploits insecurities rather than empowering women. Aging is natural, beautiful, and sacred — not a flaw to be fixed. They have no understanding of the divine feminine or integrity in messaging. I can never support such a manipulative company with low ethics and am actively encouraging others to do so as well. I also reached out to their team to give my candidate experience with the ad campaign and my feedback.

This company is completely taking advantage of customers. They told me they would refund my order as my entire face broke out after using the products once. They then say they only refund one product even though the page indicates they will refund one system which would imply multiple products and they indicated they had refunded my whole order. This company is not trustworthy.

I had an allergic reaction and was refused a full refund. Don’t even try this brand if you’re prone to sensitivity! Addendum: As their response confirms below, a partial refund was offered. I was not offered a full refund because I had no pictures to prove my discomfort.

Update 5/27: I returned the unopened product immediately upon arrival (5/12) and tracking shows it signed for at their warehouse on 5/15. It's been 12 days and they have not only not issued a refund, but they just responded to my email saying that they are working on refunds from 5/5 currently, so it will be a while (if at all?). I have filed a dispute with my credit card company and been given a provisional refund while they attempt to deal with Froya. Edit to update: Froya cancelled the subscription but refused to cancel the initial order, or refund my money, despite my trying to cancel it from the moment it was placed. For context, Shopify filled in all of the order completing info like CC and address and I hadn't realized that was happening, so I was surprised when the order was placed. I tried to cancel on Froya's website as well as with Shopify, immediately, but neither had an option to cancel. Froya emailed me today to say that "too bad, the order is already shipped", even though the tracking number they gave showed that only a label had been created. Now they say that they didn't reject the cancellation. Froya, do you offer an option on your website to cancel the order? Every other company does, per FTC rules. You don't. Customers are stuck emailing you and hoping you reply before the order is shipped, which I'm guessing never happens. I accidentally placed an order and tried within seconds to cancel it. I had no idea it came with a subscription that could not be cancelled until 2 orders were placed, this information was never given until after the order was placed. Nor did it say anywhere that the subscription would be $140 per month. This company has fraudulent practices. I emailed immediately in reply to the order email to cancel it, and have notified my CC company that I want to dispute all charges from this company. I cannot believe how misleading they are!

I never received my order and they won’t give me a refund! It seems like this place is a scam :(

My skin has broken out & is extremely irritated and inflamed. My acne is 10x worse after using this product. I had high hopes switching to a natural product, but I am extremely disappointed.

Company touts a 100% guarantee but you have to dig in the fine print to see that this requires (1) using the product for 60 days (even if it you know it doesn't work for your skin sooner than that); (2) taking before and after photos (so if you didn't read the fine print before starting use, you're out of luck on the 100% guarantee), and (3) a minimum of two months of product purchase (even if the first purchase would last the full 60 days, and you know it doesn't work for you, you have to at least buy 2 sets to fulfill the subscription requirement).