Froya OrganicsReviews of froyaorganics.com

Voilà deux semaines que j’ai commandé et toujours rien reçu ??? J’ai envoyé un mail de relance… À voir Juillet 2025 : J’ai été remboursé, ils ont été très efficace pour cela mais impossible de livrer alors que je suis livrer par d’autres sociétés souvent sans problème. Dommage !

Zero stars … avoid avoid avoid It is my opinion that this company should be avoided at all costs , I placed an order for what I believed was a one off purchase but the system forced me into a subscription model … with a minimum volume of repeat orders needed before one can cancel, …this is outrageous ! I did not want this . The customer svce “support” team did come back to say I’m stuck in a subscription and cannot cancel … without completing the minmum vol of repeat orders …… a subscription model THEY appear to have forced me into !!… This is clearly a problem as there are others on here who seem to have been caught in the subscription “trap” within what seems to be a very poor order journey design. I didn’t look to select any subscription , there doesn’t appear to be any consent or any cooling off period , they must be aware of this issue as complaints on here refer to same but they choose to send a “cheerful rejection “ style email response rather than acknowledge the issue customers are experiencing I await their contact from my follow up email as I am furious re the order set up made worse then by a dismissive gaslighting response , I am contacting my credit card company to raise a dispute but will also be in touch with trading standards if my entire order is not cancelled / refunded today , totally unacceptable order journey structure and completely unacceptable initial response from customer “ support” … the response in fact makes it look more and more suspect as no effort was made to understand the actual customer position, I will attach their initial response below, “Hei Carmel 🌸🐝 It cannot be canceled, that's the price for the subscription. After the second batch, you can cancel. If not, the order should've been a one-time purchase 😊” Others seem to have been caught in this subscription “trap” within reviews also …and it appears (at least to me) to be instigated from their own order journey structure. Over to you Freyo !!! Update- upon my requesting a cancellation of order/ a cancellation of the unrequested subscription and a request for a full refund, and having been told by them in response that I had placed my order at 9.50 am on the day , I was advised that it was not possible therefore to cancel as order had already shipped . However this was untrue as I placed my order nearer 12 noon . I pointed this out ! After some further communication, they said they would pass feedback on , I received a full refund to my account and confirmation from them that I was not linked to a subscription. I will keep an eye on my account and flag if any issues arise downstream .

Hate itt and impossible to get the refund . It was delivered to my mailbox rather than my door and melted since I live in the desert. I can’t return it for 90days and you make it very difficult and I was under the impression it would be easy to return . It’s a ripoff . Don’t like it either.

You have been warned … stay away from this company. They are a scam !!

They finally canceled my subscription but I’m waiting for my cc statement to see if they charged me for the subscription. Terrible Customer Service. I placed 2 separate orders and in error subscribed to a 3rd order while submitting my 2nd order. I emailed several times asking to cancel the subscription order as it was done in error and they’d only just received my order, no shipment confirmation. I have already placed other Froya orders. They only respond with emails sending me link to my subscription which I can only cancel after I receive 2 subscription refill, then 2days later email response that the can’t cancel d/t order has been shipped!! There’s no contact number to actually speak with a human.

I am a new customer and sought help for an order twice from customer service, and TWO TIMES now, I received a patronizing, unhelpful response that didn't answer either question. basically a run around answer pointing me back to the account page. They have no phone contact, and on their meta ads, they seem to hide comments they do not like! This business is NOT BBB accredited, and while they say it's nordic ( perhaps the ingredients are ) this product is made in Texas - so buyer beware. I have saved the screenshots I took, and will be posting on their social ads on meta. People need to know that the customer service is a joke. If you get the wrong person, the entire experience is stained.one month now on the day balm and miracle night balm...These products are heavy on my skin, made me break out- and after writing to tell Froya I have had a reaction, and that I would like to cancel my subscription, I am of course being given a very difficult time, with links sent to 'look at my account' despite the action being unable to be performed. This is poor customer service all around. I worked for another Finnish skin care company, I KNOW the power of nordic plants, but with other great skincare brands on the market, I do not recommend choosing one with the worst customer service ever. what a disappointment, I wanted to love it all around.

I ordered a month ago and still have not received anything...no commercial compensation offered and no info on when my order will be arriving...to top that i was about to get money taken for the renewal of my subscription! It's a sham because i was really looking forward to trying the products but will have to ask for a refund

The products irritated my eyes and I found it very greasy! I saw absolutely no improvement over the 3 weeks. I have better results with my previous products but trued yours after reading all the reviews. I am a nutritionist and medical herbalist so have a very good understanding of ingredients and nutrition to support the body and this includes skin health.