Froya OrganicsReviews of froyaorganics.com

I really wanted to like it, but after about a week, my skin turned red and splotchy, and I stopped using it. As soon as I did, my skin cleared right up. Went to the website to let them know and return the product, only to learn about their strict guidelines for their guarantee. You must take a photo of your skin on the day the product arrives and then at 60 days. I never thought I would want to return it, so I didn't look that hard. Because I didn't realize this, I didn't take the photo on day one, but with my red, inflamed skin, I also would never have made it 60 days. I didn't take a photo of the red splotchiness either, and I am not going to use it again just to get red, splotchy, and inflamed! Anyhow, $160 down the shitter. Beware.

I ordered a month ago and it was a mistake. I wrote to Froya within a few minutes and said DO NOT SHIP, I want to cancel asap (before it could have even be packaged for shipping). This is what I received back: Hei Melinda 🌸🐝 I'm sorry, your order has already been shipped and it cannot be cancelled. You can track it over here: xxxx However, you can return it to us if you want! You can access to your subscription here: xxxxxx _____________ Their next email said this: Please return the to the following address: 2260 118th Ave N St. Petersburg, FL 33716 **Please make sure to address the package to Froya and include your name and order number. The refund will be processed a few days after we receive the products back. The item must be in its original, unopened, unused, and in the original packaging condition. You have 14 days after the delivery to return; packages returned after that won't be accepted. If the package is not delivered yet, please do not reject it. Rejected packages don't get returned to us as we do not have that service with the shipping companies. For the return to be successful, it must be paid by the customer.** I understand that you're looking to cancel your subscription. However, I’d like to offer you the option to pause it indefinitely instead. This way, you can take a break without losing your subscription benefits, and you can reactivate it whenever you feel ready 😊 I can also change your frequency up to every 10 weeks for your comfort 😉 let me know which one you prefer! ______________ One month later they are claiming they have not located it in their warehouse. There is no way to reach them except by email. Based on other reviews I have read, they appear to be a complete scam. Don't order from them!

I ordered the basic skin care collection and received it promptly. I began use and immediately began to itch. I hoped it wasn't caused by this heavy waxy product. Mind you, there was not a rash. I decided to give it another try the next day. Same scenario. I stopped using and stopped itching. There still was not a rash, thankfully. I contacted customer service and explained my issue. They wanted before and after photos. I don't "do" before and after since I'm 73. Without the pictures, Froya will not refund the the full amount. They agreed to refund 60%, but that isn't agreeable to me. The advertisement claimed satisfaction guaranteed. Not true. Don't order from this company.

Froya Organics - where do I start? The product is OK, super heavy even for “mature“ skin, but it’s the subscription that you’re roped into from your first order that is problematic. There’s no way out even after the second order even after using the special “cancel my subscription link“ your subscription ships anyway and there’s no response to your emails requesting cancellation! I have been emailing for days asking for a response to my request that my cancellation be honored, and that my credit card be refunded the charge that was made after my cancellation “processed“! Crickets! Even if the product was wonderful, bad customer service completely ruins that and certainly does not create brand loyalty. After some research, I have learned that this has been an issue for many, and that this company is not in fact Norwegian at all it is based in Texas! Given the way Froya market its products, that leaves a bad taste in my mouth! I would like a refund for my canceled yet charged and shipped product and I would like this subscription canceled once and for all I don’t want to have to go through this on a monthly basis! I’m editing to add interesting response from the company. I didn’t place an order. The auto order was automatically placed by the automatic renewal after I had canceled my subscription twice through their subscription cancellation link this is bad customer service.

I have ordered in April on a subscription. They took money twice more out of my account but I’ve never received any products. They’re very slow to respond. They promised me to have my money back but it’s gonna take time. It’s very hard to trace. They’re not responsive quickly, I’m very disappointed Because I was really looking forward to trying a product. Receive 2 charges of subscription back however $265.23 of initial order still nothing received. And i understand the time difference but my initial order was in April!!!! Come on…do better Jan 2026. After the response below I did receive my order! But no refund and I got charged again for the repeat order which I stopped and cancelled. ( have to check the refund came back ) Customer service confirmed, again …, my subscription would be stopped. But refunds can take up to 10 days and until today I have forgotten to check (that is a me issue!) I have used the products for a few weeks but I do not love it and haven’t continued, it has not become part of my routine. The scrub in the set is way too course for my sensitive face skin . I use it to scrub my heals and elbows now, feels like pumice stone. Day jar and night jar feel very similar, greasy and not wearable under makeup. Pillow very greasy from night formula. It’s not unpleasant on the skin and does make it feel good . Rosea, “fighting redness formula does not work and feels very similar to night and day jars. Eye jar is a little different and feels nice to me its unfortunate I like that one the best as I dropped the jar and it smashed but I saved some of the product and moved it into a light weight tin jar ( I think in the beginning I can see the product was in tin jars instead of glass! Much better in my opinion. Going into glass was a mistake but possibly needed to stabilise formula? Thinking about the product it reminds me of plain old Vaseline! Just with some smelly and colour added to it! After a few months of using intermittently I can say they do work a little but the texture and feel makes it not useable as my daily, but on a “no makeup day” I still grab the jars sometimes except for the cleanser that does not touch my face anymore. Way too course! As for reducing my Rosea on my cheeks … that formula is not working at all for me. ( silly I ordered 3 as gifts for my daughters as said also fights acne redness) I have not passed the jars along. Way too greasy for acne skin. All and all, DO NOT buy. Vaseline is a lot cheaper and is very similar to this product. Also starts smelling off and oxidised after 3-6 months.

I wish I had read the negative reviews rather than glancing at the overall high ratings on Trust Pilot. I am actually baffled as to why this company has such a high rating as the combination of terrible products, deceitful subscriptions and poor customer service make this whole experience an absolute zero in my book. I clicked on an ad for 48% off thinking it was an EOFY sale only to realise after the fact I had signed up for a subscription. I shrugged this off thinking I would love the products based on so many glowing reviews but when they arrived every single item is an absolute dud - the facial scrub is like taking to your skin with an axle grinder, the night balm causes my skin to heat up to the point it is unbearable and the eye cream is like applying Vicks vaporub under your eyes. Upon waking after ONE USE I had severe eczema on my eye, a rash on my cheeks and a bumper crop of pimples on my chin. Quite the achievement since I am in my mid 40s and haven't had pimples since my teens. When I emailed the company to advise I wished to cancel my subscription I received the following response: Hei Veronica 🌸🐝 It cannot be canceled, that's the price for the subscription, after the second batch you can cancel. If not, the order should've been a one-time purchase 😊 My complaints about the products were completely disregarded and emojis don't make me feel better about being completely ripped off. I have chucked the entire lot in the bin and will do so with the second batch when it arrives. My only hope is that I prevent even just one person from making the same mistake as I did. UPDATE: I can now advise that Froya have agreed to cancel my subscription in light of the allergic reaction which I am very happy with.

I wish I could leave a zero star review. This company is a bunch of scammers. I placed an order for a 4 pack of skin care, and 1 other item, and then when I was putting the order through I received an offer to buy another 4 pack for a really good deal. Turns out the price was even more which I couldnt tell until the order went through. I immediately messaged them and said "I didnt realize the 2nd set was going to be more money, and I want to cancel the 2nd set part of the order". She wrote me back right away, and said sorry the order already shipped out(this was within 10 minutes of placing the order). She said I would have to pay for the return shipping if I shipped the order back. What a bunch of scammers. My order still wasnt shipped out as of 3 days later.This is the message that I sent them right away: I want to cancel the second order of the 3 pack of The Complete System for Mature Women’s Skin. It was more expensive than the first set. The offer made it sound like it would be even less than the first set. Please cancel the second set and just send me the first order. I can't wait to try these. Thanks so much! This is my order: Merchant Knarr LLC Transaction date Jun 13, 2025 This is the first order 6/13/25, 3:47 PM Purchase from Knarr LLC Completed $127.49 USD(this is for the 4 pack and 1 other item) This is the 2nd part of the order 6/13/25, 3:48 PM(1 minute later than the 1st order) Payment to Knarr LLC Completed $159.00 USD It cost way more and is only for the 4 pack. Why would I want that for even more money.It was very deceiving and made it sound like the price would be even lower. Shipping: You can see the order was placed on the 13th and it didnt ship out until the 18th and preshipment is dated the 14th but yet she told me 10 minutes after the order that it had already shipped out. They will do anything to scam their customers. A good company doesnt need to pull this stuff. Plus it was deception on their part that caused me to cancel the 2nd order. I was still going to have the first order shipped out.Very Very POOR Customer Service. I would have been a lifetime customer if the product was good.I also read that they have fake reviews to make the product look good. Why would you need to do this if you have a good product? There are also other reviews about bad customer service and not letting customers get out of their subscription or cancel their orders.This company does not know how to run a business. I always treat my customers with respect and do everything possible to make them happy. I guess I am doing it all wrong? Evidentally It is better to scam your customers into keeping the order that they placed because it made it sound like they were going to get an even better price for the 2nd set added on to the order. Sorry I dont do that to my customers. Honesty is the best policy for my company and theirs is lie to your customers and dont let them cancel their orders or subscriptions. Just terrible! How can you treat customers like that? I want to return everything now.I cant handle the way they treat their customers. Very very sorry that I even placed an order with them.They dont deserve any bussiness from anyone. This is when the order was finally shipped according to USPS: Accepted at USPS Origin Facility SAINT PETERSBURG, FL 33716 June 18, 2025, 6:19 pm Shipping Label Created, USPS Awaiting Item SAINT PETERSBURG, FL 33716 June 14, 2025, 3:16 pm (Hasnt been given to USPS yet) Pre-Shipment, USPS Awaiting Item June 14, 2025 Please dont make the mistake I made and do not order from them. I am so sorry that I did!

*UPDATE 02/08/25 - Froya tried to flag my review as defamatory to Trustpilot and have it taken down. Luckily Trustpilot disagreed but attempting to do this again shows you the kind of company they are. It's very deceitful. *I think the clearly AI written reply to my concerns as their reply below says everything you need to know about this company. I was going to give this product a 5* and then their false advertising and awful customer service made me think again. So I bought their anti aging set after seeing an instagram add, or it could have been facebook, one of the two. I am really into using natural products on my skin so was excited to try these out as all of the ingredients on the list were actually natural products. So far so good. I received this order and really loved it. My skin has loved the balms. I liked the stuff so much that I went back to the website to get their other products that didn't come with the set. And here is where things went wrong. In the anti aging set is a balm called 'Anti-Age & Insane Glow Day Balm' and on their website is another balm called 'Magic Revive & Glow Day Balm'. Oo i thought, i'd like to try that Magic Revive balm too..so I went ahead and bought it on subscription as I was pretty confident i'd like it. However, upon receiving the product and opening the box I realised that the two balms are EXACTLY THE SAME. They are made out of completely the same ingredients, just named differently and advertised online as providing different benefits. So I thought, oh ok, that's a shame but whatever I like the balms so i'll keep this one and figured i'd just ask customer services to cancel the subscription because A) i already have the anti aging set on subscription and that has a balm in and B) I shouldn't have to pay for a minimum of two products on subscription that are already in another subscription I have and advertised as something different to what it actually was. I figured that was a pretty reasonable request. Basically me saying 'hey, I love your products, i'm happy to keep what i have but you're advertising these two products as different but they aren't so please can you cancel one for me. Well customer service got back to me saying the below: 'The Insane Glow Day Balm and the Magic Revive Day Balm both aim to enhance your skin’s natural beauty, but they have distinct features. The Insane Glow Day Balm is renowned for its anti-aging properties and is often described as a “holy grail” for achieving radiant skin. On the other hand, the Magic Revive Day Balm is a 100% organic product that focuses on improving skin glow, hydration, and moisture with a rich blend of organic beeswax and wild-harvested plants. 🌿✨ Both balms are designed to provide a natural glow, but the Magic Revive Day Balm also emphasizes protection from sun and pollution. It cannot be canceled, that's the price for the subscription, after the second batch you can cancel. If not, the order should've been a one-time purchase 😊' All of the above is simply an outright lie facilitated by wishy washy language. There are no differences between the two as shown on the ingredients list and their certainly isn't any particular form of sun protection in them?! Maybe one of the natural ingredients does help the skin against the sun somewhat but certainly not enough to provide proper protection so that alone shouldn't be touted. When I pushed back on this lie they had the audacity to say 'While the emphasis remains on using potent, natural ingredients without fillers or harmful chemicals, specific formulations may vary! 😊' which again is just a lie the formulations don't vary, as shown by the ingredients list on the packets. It's just overall false advertising then then to smiley face me and say you shouldn't have ordered it on subscription. Ergh, just so unethical. Cannot recommend.