Froya OrganicsReviews of froyaorganics.com

So far this has not gone well. I ordered a subscription set which I received 2 days ago. Upon opening the box and investigating the products and ingredients I realised they wouldn’t be suitable for my skin. I tried to cancel my subscription but was told I couldn’t because I hadn’t met the minimum subscription??? I contacted Froya and asked them to cancel it as the products were unsuitable but they also say I have to have at least 2 orders before I can cancel. This is not made clear anywhere on the purchase page. It just states you can cancel pause or edit if you choose the subscription. It does not say anywhere before purchase that there is a minimum subscription so please be aware of that before you proceed. I have asked for the contract to be cancelled under the legal 14 days cooling off period so I will update once I have received a response. * response received* they ignored my request regarding the cooling off Period and they said they will not cancel my subscription even though the products aren’t suitable and instead directed me to some small print buried in the terms and conditions outlining a minimum subscription of two orders . This is illegal. According to USA federal buyer protection law, regarding subscriptions, they are legally required to tell customers at the point of sale if there is a minimum subscription required which was not done. There was no mention made of this whatsoever. This is not allowed. Full transparency is a legal requirement. It isn’t enough to list it in small print. They are legally required to inform the buyer under The Prenotification Negative Option Rule. This was absolutely not adhered to and thus is not enforceable. So at this moment in time this absolutely a scam and I will investigate taking this further with the relevant authority. *further update. After sending the above information to them they have agreed to cancel the subscription. They did point out that the price is lower when starting a subscription because they base the pricing on getting at least two orders - which is fine and understandable, but this is not made clear during the purchase process which is not legally allowed. They need to state this when you are choosing the subscription option. I wouldnt have signed up if I had known you had to buy at least two orders as I like to trial a product before committing especially at £78 per order. A lot of other reviewers seem very happy with the products and as such this two order business wouldn’t therefore be an issue but this subscription process does need to be legally clarified for instances such as mine. And I found the customer service abrupt and dismissive which isn’t professional in my opinion.

I used Frøya Organics until the jars were empty! No change in any way! In fact the area around my mouth was worse! Do not waste your money! I was so disappointed I didn’t even ask for a refund, I just threw the jars away!

No communication, haven’t shipped my order in over a week and I’ve had to chase them down enedlessly and not to mention, they respond to emails 2-3 days later. Total waste of time. I don’t think I’ll be reordering after this order, not at all. Also, they send you a bunch of rubbish email marketing, but the whole time I HAVENT EVEN GOT THR PRODUCT.

It’s been 3 weeks and the product hadn’t been shipped. No communication, no low stock warning. I reached out and they said probably another week. They charged me, they had part of my order in stock, but refused to send out that part. This is unethical in my opinion. Buyer beware.

No one responds to your efforts to email them.

I was charged for a subscription when I purchased one off products. Email that I sent were not responded to - subsequently my card has been charged again. I’m reporting those transactions as fraudulent.

Froya Organics does NOT offer subscription management within your account and you must wait until after the second auto-ship when you can request a subscription link in order to cancel. They also do NOT tell you you’re under a subscription in their disclaimers. Be advised you won’t be able to cancel subscription until you’ve almost spent $400 on their products. Their product is ok.

BEWARE! Let me start by saying that I have not had the results they claim but worse is that I can't seem to find any way to cancel the product. Ordering on a subscription, which is the way it sets up, means that you can't cancel as 'you haven't had a minimum spend'! There is no option to make up to full price and cancel. Neither can I find any way to ask for a refund even though the 60 day refund is plastered all over their website. So far this is more like ordering from China than USA. I am trying their customer service. The face scrub is exactly that - it is very course and rough on your skin. Just using cheap rice flour gives the same results without ripping at your face. The day cream is not unpleasant on the face but is violently orange (watch your clothes) and it makes my skin look a strange shade. My husband pointed out that my neck was orange. Don't apply in poor light and rub it in very very well! I also don't like the smell. The eye cream and the night cream are less orange and a better option but they still have that strange smell. It's not the worst smell but I was expecting sweet honey tones and it is more stale. So far it has not been a good experience with this company.