Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 10, 2026

Hi Fiona, we're sorry to hear that the products have not met your expectations so far. Our formulations are highly concentrated, which is why only a very small amount is needed per application. In fact, each jar is designed to last approximately 60 days or more when used as directed. The natural color of some of our ingredients may also be more noticeable if too much product is applied at once. Skincare is highly individual, and visible improvements often require consistent use over time, with results varying from person to person. We would appreciate the opportunity to learn more about your experience. Please contact us at [email protected] and ask to speak with the manager. We'll be happy to review your case personally and assist further. Kind regards, Frøya Organics

Response from Froya OrganicsJun 10, 2026

Hi Maria, We're sorry to hear that the products did not meet your expectations. Our products are formulated with 100% organic ingredients and are designed to support the skin over time through consistent use. Since every person's skin is different, results can vary and may take longer to become noticeable for some individuals. We would appreciate the opportunity to learn more about your experience and take a closer look at your case. Please contact us at [email protected] and ask to speak with the manager. We'll be happy to review everything personally and assist you further. Kind regards, Frøya Organics

Response from Froya OrganicsJun 8, 2026

Hello Nina, We’re very sorry to hear that your experience with our products was disappointing. We understand how frustrating it can be when you invest in a skincare routine with high expectations and feel that your skin is not responding in the way you had hoped. We are especially sorry to hear that you experienced breakouts and felt that the products were too heavy for your skin. Our formulas are designed to provide deep nourishment and hydration, but we also recognize that every skin type is unique and that what works beautifully for one person may not be the right fit for another. This is precisely why we encourage customers to reach out to us if they have any concerns during their skincare journey. We would love the opportunity to learn more about your experience and review your case personally. Please contact us at [email protected] and ask to speak with a manager. We are available 24/7 and would be happy to see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJun 5, 2026

Hi Lisa, Our balms are intentionally rich and nourishing, as they were designed to provide deep hydration and support the skin barrier. Unlike many traditional skincare creams, we don't use water as a filler ingredient, which means our formulas are highly concentrated and can feel very different from products you may be used to. Because of this, only a very small amount is usually needed, even for normal or oily skin types. However, we completely understand that skincare is very personal, and what feels perfect for one person may not be the right fit for another. We're glad to hear that you found the products pleasant and potentially effective, even though the texture wasn't what you were looking for. I'll also be reaching out to you personally to share a few application tips, as we've found that many customers achieve a very different experience once they find the right amount and method of application for their skin type. Kind regards, Customer Support Manager

Response from Froya OrganicsJun 4, 2026

Hi Alejandra, We're sorry to hear that the products were not the right fit for your skin and that you did not achieve the results you hoped for. At the same time, we're glad JK was able to assist you and help process a refund. While skincare results can vary greatly from person to person, our goal is always to listen, support our customers, and honor our policies fairly. We appreciate your feedback, as it helps us continue improving both our products and our customer experience.

Response from Froya OrganicsJun 3, 2026

Hello Nichola, We're sorry to hear that the products did not meet your expectations. Regarding the orange tint, we've found that because our formulations are highly concentrated, only a very small amount is needed. In some cases, applying too much product can leave a temporary tint on the skin, so using a thinner layer may provide a better experience. We'd genuinely love the opportunity to learn more about your experience and understand what may have happened in your case. Please contact us at [email protected] and ask to speak with the Customer Care Manager. We'd be happy to review your routine, answer any questions, and see whether there are adjustments that could help. Most importantly, please don't worry, your purchase is protected. Our goal is for every customer to feel confident trying our products, which is exactly why we offer our guarantee. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hi Margot, We're very sorry to hear about the skin reaction you experienced. Your skin's health and comfort should always come first, so we completely understand your decision to stop using the products and allow your skin time to recover. If you decide to test the products again in the future, we would recommend performing a small patch test first. Applying a tiny amount to a small area of your forearm can help determine whether your skin reacts before reintroducing the product to your face. We'll also be reaching out to you directly, as we'd like to follow your progress and help guide you through the process. Regarding the size of the jars, our formulations are highly concentrated and contain no fillers or ingredients used to dilute the active components. Because of this, only a very small amount is needed per application. Many customers find that a jar lasts several months, with some reporting up to four months of use from a single product. We hope your skin feels better very soon, and we look forward to helping you further. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello Ruth, We're very sorry to read about your experience. What concerns us most is not that the products weren't the right fit for you, but that you felt your questions and concerns went unanswered. We work very hard to respond to every customer who reaches out to us, so if you did not receive a reply, it's possible that we never received your message or that there was an issue with the communication reaching us. It's completely valid if the products didn't work for you. Skincare is incredibly personal, and what works wonderfully for one person may not be the right fit for another. We fully understand and respect that. What we don't want is for you to feel ignored or unsupported. We are always willing to listen, help, and review each situation individually. If you're comfortable doing so, please leave your order number or contact us directly at [email protected]. We'd genuinely like the opportunity to review your case, understand what happened, and make sure your concerns are properly addressed. Your feedback is important to us, and we'd hate for you to walk away feeling unattended when helping our customers is exactly what we're here for. Kind regards, Frøya Organics