Froya OrganicsReviews of froyaorganics.com

I have not received my first order 365972 and now you tell me my second order is on the way 405120 so I am calling my credit card company to tell them it is a scam and not to take payments from my card for your company.

At first, Froya Organics has shown quick and professional customer service. Of course - by the time a customer got hooked. I've experienced the worst customer care afterwards, due to the lack of information about their "subscription" scheme and payment discount. The day I purchased the products, I have been in touch with them, and I've been assured immediately that all my questions were responded. I ask them If they need me to upload somewhere the photos, they say - no need, keep it for yourself. Later the same month, I am receiving another order, as they have made another payment WITHOUTH MY AUTHORISATION. What a company does this in 2025?!? I was misled by their social media ads, I've ordered my one and only purchase, and few weeks after I've been charged and delivered a second box, which 1st - I didn't expect and want, and 2nd I wasn't aware of. In continuation with my drama with them, I have had more than 30 emails regarding this case. Customer service become not so friendly anymore. Trying to manipulate our initial conversation and making me agree with their conditions at a very late stage. They started asking the photos, which once their customer agent wrote me in official email- that there is no need. Incredible arrogant. I mean - why would I subscribe to cosmetic products, which I will try now for the 1st time.. what if my skin doesn't like it.. OFC I wouldn't do this, and I have to call my bank and make official claim for money back. I am super disappointed from the program they've set for their new customers. Furthermore, my skin didn't coped with their products - it was clogging my pores. The products feels like vax which never dries off.

the froya products are not made well. the bees wax hardens and even upon placing the jar in hot water it stays hard. I wanted to return the product and was told I had to submit before and after pictures. along with that it does clog pores. obviously, I will not be ordering again from this company.

I can’t log on to my account

Pensé que era bueno… pero no Tras 3 meses usando los productos mi piel ha reaccionado (NUNCA ANTES EN MI VIDA HABÍA TENIDO PROBLEMAS CON MI PIEL), está seca, y con unas marcas rojas y ásperas alrededor de los ojos. Terrible, no lo recomiendo, se supone que va dedicado a gente con problemas de piel pero es que si sin tener problemas cutáneos me ha creado una lacra, creo que si los tienes simplemente te están vendiendo humo. No lo recomiendo, de echo me parece peligroso. Por otro lado tengo que añadir que el equipo técnico estuvo en contacto conmigo en todo momento, me respondieron súper rápido a los correos con las dudas, fotos y preocupaciones. Por esta parte estoy muy agradecida.

Awful product! Cream does not absorb into skin, even just a small amount will leave skin looking greasy and orange! Has ruined pillow cases, hats and clothes. Cannot cancel subscription until after second batch has been received!!! Ignore their aggressive and dishonest advertising, this product does not work at all.

I ordered one product and by mistake filled in the wrong shipping address. Immediately after I found out (15 minutes after the order was made) I asked customer support to change the address. I got un answer saying the product was already shipped. But they said I could log in myself and change the address. That's when I got a little suspicious because I had never agreed to setting up an account. I logged in anyway, just to find out there were no options what so ever to change my order. And at that point I decided I wanted out completely. Out of this marketing machine that looks like a funnel web. I'm still trying to get out. So if anyone can help me to do so, to unsubscribe from Froya Organics completely, please let me know.

Very difficult to get them to honor the money back guarantee. Impossible to stop shipments. Day balm is way too Orange for fair skin, even using the tiniest amount which then doesn’t give me enough moisture. Night balm is not enough moisture either, scrub is messy and difficult to use and they say you don’t need to cleanse your skin every day. Huh? Bad experience and I’m still trying to stop the shipment but you can only pause and the form doesn’t work for the money back guarantee. Buyer beware