Roz
I reached out to customer services as I…
I reached out to customer services as I hadn’t received my order from March. It was investigated straight away and I was informed it had been returned. I was offered a redelivery or a refund. I chose a refund and this was organised within minutes. Although my products didn’t arrive I was impressed and pleased with the efficiency, empathy and care shown by AR. You are a credit to the company
Response from Froya OrganicsApr 27, 2026
Roz, I'm so sorry your products didn't arrive, but so glad AR was there to handle it the right way!! Efficiency, empathy, and a quick resolution, that's exactly the standard we hold our team to. And I'll absolutely pass this on to AR. That kind of shout-out means a lot. Thank you for being so gracious about it!! All the best, Tobias @ Frøya



