Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

Showing 9,338 reviews with 5 stars · Clear filters

MISS O.
Apr 20, 2026
EXCELLENT Customer care.
The company has an excellent customer services team. In a day and age where customer care team(s) can never be contacted, my experience with Froya is different! Within 5-minutes of sending an email. (if I am completely honest, it was less than 5mins), I had a response and a complete resolution. Thank you for your Excellent care! Emma, (from Manchester)
Response from Froya OrganicsApr 27, 2026
Emma from Manchester, this is such a wonderful review, thank you!! Under 5 minutes to a resolution is something we really push for and it's great to know that it actually happened for you. Customer care that's actually reachable and fast, it shouldn't be rare but we know it is, so we work hard to be different. So glad we delivered!! All the best, Tobias @ Frøya
Report
Jasmine G.
Apr 20, 2026
Jason was on point!
Jasmine here. Jason was able to help me with exactly I was needing! Thank you so much for your swift attention and service!
Response from Froya OrganicsApr 27, 2026
Jasmine, so happy Jason hit the mark for you!! Swift and on point, that's exactly what he's about. I'll make sure he sees this. Thank you for taking the time to share! All the best, Tobias @ Frøya
Report
Audrey M.
Apr 20, 2026
Quick and helpful customer service
I somehow ordered two of the mature skin system products but only wanted one. I contacted customer service as soon as the confirmation of both orders went through. I am very pleased with the timely response and the correction of the error. I was not expecting this to be resolved so quickly. Thank you!
Response from Froya OrganicsApr 27, 2026
Audrey, so glad we could sort that out quickly for you!! Ordering mix-ups happen and it's so important to us that we fix things fast and with as little stress as possible. Hearing you weren't even expecting it to be resolved that quickly genuinely made me smile. That's exactly what we aim for! All the best, Tobias @ Frøya
Report
Katie H.
Apr 20, 2026
I am a new customer to Froya and I had…
I am a new customer to Froya and I had a few questions. VN was very helpful!!
Response from Froya OrganicsApr 27, 2026
Welcome to Frøya, Katie!! So glad VN was there to help answer your questions. Starting a new skincare routine can come with a lot of "but how does this work?" moments and we always want to make that as smooth as possible. Hope you love the products! All the best, Tobias @ Frøya
Report
Margy
Apr 20, 2026
The company responded right away to my…
The company responded right away to my query.
Response from Froya OrganicsApr 27, 2026
Thank you, Margy!! Right away is what we always aim for. Glad we could be there when you needed us! All the best, Tobias @ Frøya
Report
Sylvia B.
Apr 20, 2026
Jason was so helpful and very clear in…
Jason was so helpful and very clear in help me navigate what I need to do to resolve my order issue. He responded so quickly to my questions with a tone that made me feel heard and comfortable.
Response from Froya OrganicsApr 27, 2026
Sylvia, this is so lovely to read!! "Felt heard and comfortable" is genuinely one of the best things we can hear. Resolving order issues quickly is one thing, but the tone we bring to it matters just as much. So glad Jason nailed both. I'll make sure he sees this! All the best, Tobias @ Frøya
Report
Tara R.
Apr 20, 2026
I had an order issues
I had an order issues, and they fixed it almost immediately! It was great!
Response from Froya OrganicsApr 27, 2026
Almost immediately, that's exactly what we aim for!! So glad we could get that sorted for you so fast, Tara. Order issues are stressful and we always want to make them feel like the opposite. All the best, Tobias @ Frøya
Report
CORTI
Apr 20, 2026
When I first bought the products I had…
When I first bought the products I had absolutely no idea that I had submitted to a monthly subscription of products . It was not clear at all and when I received the billing it was out of the blue. I wrote to froya costumer care too complain about it and they were extremely fast on the replay and efficient on the cancellation of the order and refund. I will by again in the future and will be extremely careful abito everything that is written.
Response from Froya OrganicsApr 27, 2026
Thank you for being so honest about your experience and for giving us 5 stars despite the subscription confusion!! You're completely right that it should have been clearer upfront, and we appreciate that feedback. So glad our team jumped on it fast and got everything sorted for you. Can't wait to see you back in the future! All the best, Tobias @ Frøya
Report