Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsDec 5, 2025

Dear Cindi, Thank you for updating your review and for your patience as we work to resolve your concerns. I’m sorry to hear about your experience with our acne set and the issues you faced with your skin. At Frøya Organics, we strive to provide quality products that meet the needs of our customers, and I regret that we fell short in your case. I want to confirm that you did receive a refund as per our Guarantee on November 22. If you have any further questions or need assistance regarding this matter, please do not hesitate to reach out. Your satisfaction is important to us, and we are here to help. Thank you for giving us the opportunity to address your concerns. We hope to regain your trust in the future.

Response from Froya OrganicsDec 5, 2025

Dear Kelle Aspinall, Thank you for reaching out and sharing your feedback. We genuinely apologize for your experience and understand how disappointing it can be when a product does not meet your expectations. To assist you further, we would like to remind you that we requested before and after pictures to process your money-back guarantee refund. Unfortunately, we have not yet received these images from you. If you have them available, please send them to us at your earliest convenience so we can expedite your refund process. Your satisfaction is very important to us, and we are committed to resolving this matter to your satisfaction. If you have any additional questions or concerns, please do not hesitate to reach out.

Response from Froya OrganicsDec 5, 2025

Dear Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for your experience and understand your concerns regarding the products you received.  We want to assure you that every skin is different, and what works for one person may not work for another. To address your concerns, we encourage you to reach out to our customer service team directly at [email protected]. We offer a money-back guarantee, and we would be happy to assist you.

Response from Froya OrganicsDec 5, 2025

Dear Gretchen, Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion and frustration you've experienced regarding our subscription options. To clarify, the Mega Gift Bundle does not have a subscription associated with it. If you are looking to make a one-time purchase, you should select the one-time offer option during checkout. It’s important to note that only products specifically marked with a subscription option can be ordered as a subscription. We appreciate your feedback and understand how vital it is to have clear information before making a purchase. If you have any further questions or need assistance with your order, please don’t hesitate to reach out. We are here to help and want to ensure you have a positive experience with Frøya Organics.

Response from Froya OrganicsNov 13, 2025

Hei Andrea! We understand how important it is to have clarity around subscription services. Please note that when a subscription is canceled, it does not affect any orders that have already been processed prior to the cancellation. This means that if an order was created before you canceled your subscription, it will still be fulfilled and shipped as scheduled. Please apply to our Guarantee for your first order to be reviewed!

Response from Froya OrganicsNov 13, 2025

Hei Kelly! We encourage you to reach out to us directly to discuss your situation further and to help you to apply for our Guarantee. Our team is here to assist you and will work with you to find a satisfactory resolution.

Response from Froya OrganicsDec 5, 2025

Hi Gabriela, Thank you for taking the time to share your thoughts with us. We appreciate all feedback, as it helps us improve our offerings and customer experience. We understand your concerns regarding the lack of product reviews and would like to encourage you to try our products firsthand. Many of our customers have experienced significant benefits from using them over time, and we believe that personal experience is the best way to evaluate their effectiveness. If you have any specific questions about our products or need recommendations based on your needs, please feel free to reach out. We are here to assist you and ensure that you have a positive experience with Frøya Organics.

Response from Froya OrganicsDec 5, 2025

Dear Teri, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any confusion and frustration you have experienced regarding your orders and the subscription. We want to assure you that your second order was indeed cancelled and refunded on November 11 by our team. Additionally, your subscription was cancelled as well. We understand how important it is to have clarity regarding your orders, and we appreciate your patience as we resolved this matter. Please note that selecting the lower price option during checkout does create a subscription, which can sometimes lead to misunderstandings. We strive to make this process as clear as possible, and we appreciate your feedback as it helps us improve our customer experience.