Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsDec 5, 2025

Dear Happy Aunty, Thank you for reaching out and sharing your concerns with us. We genuinely apologize for the experience you've had and understand how frustrating it can be to feel unheard, especially when dealing with an allergic reaction. We appreciate your feedback regarding the 60-day money-back guarantee. As part of our policy, we do require before and after pictures to process a full refund. This helps us ensure that we are addressing our customers' needs effectively. However, we did offer you a partial refund as a gesture of goodwill, considering the situation. If you are still interested in pursuing a full refund, please let us know if you can provide the necessary pictures. We want to ensure you receive the resolution you deserve. Your satisfaction is important to us, and we are committed to resolving this matter promptly. Please feel free to reach out with any further questions or concerns.

Response from Froya OrganicsDec 4, 2025

Hei Carolyn! Thank you for taking the time to share your feedback regarding the orange glow cream. Our products at Frøya Organics are designed to be highly concentrated, containing 0% water, which sets them apart from many other skincare options on the market that typically contain around 70% water. This means that a little goes a long way, and we recommend using only a small amount of the balm for optimal results. The balms are intended to absorb into the skin within 20-30 minutes, leaving a natural and healthy glow without excess residue. If you find that the product is not absorbing as expected, it may be helpful to adjust the amount you are applying. If you would like to discuss this further or explore alternative solutions, please feel free to reach out to our customer service team directly. We are here to help and want to make this right for you.

Response from Froya OrganicsDec 5, 2025

Dear Lisette, Thank you for taking the time to share your feedback regarding your recent experience with Frøya Organics. We sincerely apologize for the inconvenience you have encountered with your subscription and the special order. We understand how frustrating it can be to feel locked into a subscription and to experience delays in receiving your products. After reviewing your case, we discovered that there was a mix-up with the email address associated with your order; you were contacting us from a different email. We have since resolved this issue and successfully canceled your subscription as per your request. We appreciate your understanding in this matter and are glad to hear that you enjoyed the products you received. Your feedback is invaluable to us, and we are continuously working to improve our customer service experience. If you have any further questions or need assistance, please do not hesitate to reach out.

Response from Froya OrganicsDec 5, 2025

Dear Miranda, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and inconvenience you have encountered with our products and subscription service. Your feedback is invaluable, and we take your concerns seriously. We understand that trying new products can sometimes lead to unexpected reactions, and we are truly sorry to hear about the severe skin reaction you experienced. If haven't request our money back Guarantee, please contact us to expedite it for you!  Regarding the subscription, we want to clarify that selecting the lower price highlighted as a subscription does indeed create a recurring order. We appreciate your understanding in this matter and are glad to hear that you were able to cancel your subscription. We strive to make the cancellation process as straightforward as possible, and we apologize if it was confusing for you.

Response from Froya OrganicsDec 5, 2025

Dear Lara, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you have had with our products and the frustration it has caused you. Customer satisfaction is our top priority, and we want to resolve this matter as quickly as possible. To assist you further, we need a bit more information regarding your order. Unfortunately, we were unable to locate your case in our system with the details provided. Could you please provide us with the following information? Your order number The email address associated with your account Any additional details that may help us identify your order Once we have this information, we will be able to address your concerns regarding the refund and subscription cancellation promptly. We appreciate your patience and understanding as we work to resolve this issue for you.

Response from Froya OrganicsDec 5, 2025

Dear Marco, Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you've experienced regarding your subscription and the recent order. It appears that when you selected the lower price option, it was designated as a subscription. We understand that this may not have been clear, and we appreciate your feedback on this matter. Once an order is shipped, we are unable to cancel it, as we have already processed it through our warehouse. We did attempt to intervene directly with them to stop the shipment, but unfortunately, it was not possible at that stage. Thank you for your understanding.

Response from Froya OrganicsDec 5, 2025

Dear Malene Nielsen, Thank you for taking the time to share your feedback regarding your experience with our eczema cream. We sincerely apologize for the discomfort you have encountered and appreciate your concerns. We have not yet received the requested before and after pictures that are necessary for us to proceed with your request. If you have these images, please reply to our previous emails so we can expedite the refund process. Your satisfaction is important to us, and we want to ensure that we resolve this matter to

Response from Froya OrganicsDec 5, 2025

Dear Sheri, Thank you for reaching out and sharing your concerns regarding your subscription with Frøya Organics. I sincerely apologize for the frustration you've experienced in trying to cancel your subscription. After reviewing your account, I can confirm that we were able to successfully cancel your subscription on November 20. The confusion arose because we were unable to locate your orders with the email address you initially provided. Each time you contacted us, we requested your order number to assist you more effectively. Once you sent us the package picture, we identified the correct email associated with your account, which allowed us to resolve the issue. We value your feedback and are committed to improving our customer service processes. If you have any further questions or require additional assistance, please do not hesitate to reach out. Your satisfaction is important to us, and we want to ensure that your experience with Frøya Organics is a positive one moving forward.