Froya OrganicsReviews of froyaorganics.com

Be aware that you're automatically signed up to some subscription plan if you buy a product, which means you have to pay for a second order. Its not possible to cancel before.

My experience with Frøya Organics has been nothing short of appalling. A subscription appeared on my account without my clear consent, and when I tried to cancel it immediately, the website simply didn’t allow it. My cancellation request was ignored by AIbot messages and the order was shipped anyway despite the promise my message would be handled by a human. Support is effectively nonexistent. I was promised a prepaid return label — which never arrived. After my first Trustpilot review, I finally received a human reply, but still no return label. When I followed up, I was AGAIN answered by a bot. In my experience, the company does not care about its customers and does not keep its promises. I was told my subscriptions had been cancelled, yet my online portal still shows upcoming deliveries, making me seriously doubt anything has been resolved. It now appears that this second review is necessary just to finally secure: 1. cancellation of all subscriptions, and 2. the prepaid return label that should have been provided from the start. I have already blocked all future payments through my credit card provider. I want my money refunded and no further connection with this company.

10/12/2025: Let me be very clear. I don’t mind skincare brands promoting their products. What I do mind is being treated like people who have never opened a science book, or worse, people who can’t recognize a biological impossibility when they see one. I recently came across an advertisement claiming that a simple “anti-aging balm” made a deep post-surgery facial scar vanish in two weeks. Not improve. Not soften. Disappear. In. Fourteen. Days. Scientifically, that is about as realistic as regrowing a missing limb after applying enough moisturizer. Let’s quickly revisit how human skin works (I know the marketers skipped this part): 1. Inflammation (days 1–7) – red, swollen, stitches, the whole party. 2. Proliferation (days 7–21) – pink, raised, fragile tissue. 3. Remodeling (up to 12 months) – the scar slowly flattens and fades. 4. Maturation (12–24 months) – final appearance. No cream, no serum, no magical balm overrides human physiology. Even NASA doesn’t have that technology, but apparently this company does. The before/after pictures in the ad were even more insulting: • The “before” photo showed fresh stitches. • The “after 2 weeks” photo showed a perfectly smooth cheek, no redness, no swelling, no scar — essentially a completely healed face, the kind that usually appears MONTHS after surgery, not days. Different lighting, different angle, different skin texture… possibly even a different person. But sure, let’s pretend it was the cream. Using cancer patients’ stories as emotional bait is not marketing, it’s manipulation. And no amount of glossy packaging can hide that. I have completely lost trust in brands that rely on fabricated testimonials and biologically impossible results. If your product worked even half as well as your advertisement claims, you wouldn’t need AI-generated stories, miracle timelines, or misleading photos. Please respect your customers’ intelligence. Some of us actually understand how skin healing works. Until then: 0/5 – Great science fiction, terrible skincare. 09/12/2025: I'm requested to send more info to Froya Organics but I cannot even find my order ! I did buy the day & night cream. I can send you a pic with me on it and the date ! So, here is another issue... No client order history. We cannot find our orders... If you cannot either, I don't know what to say. It's even worse. I really wanted to love Froya Organics, but I’m not fully convinced. The textures of the day and night creams are pleasant, but I have the strange feeling that the products are not as hydrating as expected. I often feel the need to reapply, which makes me question the real effectiveness of the formulas. What also disappointed me is the lack of transparency: – no clear indication of active ingredient concentrations, – no scientific explanation of how the formulas work, – and no clinical data to support the anti-age claims. For a brand that positions itself as high-quality and plant-based, these details matter. On top of that, some of the marketing practices feel misleading. The famous “–50%” discount only applies if you activate the subscription for the expensive pack at 287€ and only to the first order. This is not clearly communicated and creates a false sense of affordability. I was also surprised to see the brand strongly criticising ingredients like retinol or hyaluronic acid without offering any scientific evidence. This kind of fear-based messaging feels more like marketing than skincare education. Overall, I’m left uncertain and unconvinced. The creams are pleasant to use, but the hydration is not strong enough for me, and the lack of transparency combined with the promotional tactics makes me hesitate to trust the brand fully. I hope Froya will improve its communication and offer clearer, more honest information in the future.

They are Texas based. They are not Norwegian. Their satisfaction guarantee is impossible to complete. They want before and after photos of your skin after **90 days of use**, and the product back. **The thistle oil in all products has a probability of activating ragweed allergies.** Texas scammers. All hat, no cattle. Edit: the response from Froya is hilarious. No, guys. I already talked to several of your customer service representatives. I responded to your email surveys. You guys are impossible to deal with. I'm going to my credit card for help. The cost for the bundle was around $250 or so, and I don't intend to let such a dishonest company keep it. And to be clear, the thistle oil issue is a very common possible cross reaction. It should be disclosed, or use a less allergenic alternative used. Ragweed is a VERY common allergy. But they don't care.

My experience with Frøya Organics has been defined by unclear communication and a complete lack of financial transparency. I discovered a subscription on my account that I never knowingly agreed to. When I tried to cancel it immediately, the website simply didn’t allow it. Instead of real support, I was met with a chatbot that claimed my issue would be sent to a human agent. Nothing happened — except that my order was shipped anyway, despite my attempt to stop it. The company provides no straightforward explanation of charges, subscriptions, or future payments, which makes the entire process feel intentionally confusing and deeply untrustworthy. I’ve since asked my credit card provider to block all future transactions from this company. I want my money refunded, and I want absolutely no further connection with Frøya Organics. This is, in my experience, a company that operates with misleading practices and financial opacity — and consumers deserve better. UPDATE dec 7th 2025 - Customer service, a human this time for publicly sharing experience apparently helps) got in touch after the bad review, promising me a prepaid return label as a ‘service’. No label received. When following up, I again encountered their bot, leaving me without an option to return the products I already cancelled after ending up in a subscription I never asked for. I still have not received a return label, nor are my subscriptions cancelled (they say they are but they are still planned in my online account and I cannot adjust this myself). What a scam! UPDATE dec 8th: email of the supervisor regarding the unwillingness to provide me with the shipping label (not possible.): “I am the supervisor, and we cannot offer you that. The only thing I can do for you is process a refund if you are willing to remove those bad Trustpilot reviews.” Your request that I remove my Trustpilot reviews in exchange for you processing a refund is inappropriate and violates consumer protection standards as well as Trustpilot’s guidelines, which explicitly prohibit asking customers to alter or remove reviews in return for financial compensation.

The brand sells itself wrapped in a poetic Nordic mythos — gods, mists, stars, rituals. I even received a letter in verse signed by “Frøya” announcing the shipping of my balm. But when a problem arises — when a customer expresses a genuine concern — the enchantment vanishes. The response from customer support was dry, generic, and showed no empathy, nor any trace of the language, care, or symbolism the brand claims to embody. Later, they explained variations in the product by citing logistical convenience — saying they produce by continent “to ensure quality compliance.” The tone was more retail chain than sacred ritual. The truth is simple: this is an American company using European aesthetics and poetic language as commercial veneer. The spirit they promise is not present in what they do — only in what they say. And for a European, the dissonance is stark. Beautifully wrapped. Poorly upheld. - Updated review following the company’s public response: As expected, in the public space of Trustpilot, the company replied with warmth, kind words and carefully crafted phrases. Unfortunately, the private experience was very different. For several days, I was passed through automated replies, with no meaningful human contact. The few messages that appeared to be from an actual staff member consisted of a single dry paragraph — with no courtesy or genuine engagement. As for the product itself: I have used exclusively natural cosmetics for years, and I am intimately familiar with what true natural fragrances are. What I experienced here was not a subtle botanical note — it was a strong, intrusive odour, which, once applied to the skin, resembled the smell of fried cooking oil. It is unfortunate that I had to come to a public platform to receive any form of attention.

Absolute worst customer service, so incredibly rude. I was signed up to a subscription with out my knowledge. When i got an email in the morning saying it would sent out to me, i emailed them straight away asking what it was, and not to send it. I was reassure it had not been processed, or shipped, and it wouldn't be if i told them not to. Which i did so straight away, i asked them again not to process it, and cancelled the subscription with the link they sent. I got an email later in the afternoon from a human, stating that i was talking to a bot earlier and they did not cancel anything and it had been shipped out in the meantime. They told me follow the link to return it. I told them i was happy to return it but as it was a mistake on their behalf shipping it out after being told it wouldnt be, i would like a prepaid postage label. This they refused, and then started to get really rude. Being hugely condescending and disrespectful with their replies, using incredibly inappropriate winking emojis. This company has a message that come across so wholesome, but it turns out they are simply unprofessional and seedy.

I recently purchased the moisturiser a glow balm. The balm was too thick to apply to my skin, even once applied in small amounts, my skin just looked orange and it took ages for the product to sink in. I even tried warming it in my hands to make it more pliable. The orange tint stained clothing etc I cancelled my subscription which they acknowledged but have not returned the payment they have taken. The marketing for this company suggested it is wholesome, organic, instead it is your usual big business with a mediocre product. Constantly have to email their chatbot. Extremely disappointing product. Not as promised. I continually receive messages from their chat not but no one seems capable of a refund.