Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsDec 12, 2025

Hei Arzu, I’m truly sorry to hear that this was your experience. Please rest assured that we’re a real, fully human customer support team, our chatbot only helps gather initial details while we’re offline, but every single message is reviewed and answered by one of us personally. We’re always here to help and make sure every concern is taken care of properly. There’s absolutely a way to return your products or receive a refund. Please reach out to me directly at [email protected] , and I’ll personally assist you right away to resolve this. Warm regards, Erikah Customer Support Manager | Frøya Organics

Response from Froya OrganicsDec 12, 2025

Hi Susan, I’m truly sorry to hear about your experience. I completely understand how frustrating this must have been. We take situations like this very seriously, and I’d love to personally review what happened with your order and cancellation request. It appears your cancellation request and the fulfillment process occurred very close together in time. Most likely, the cancellation was submitted right after the order had already been prepared for shipping. Even if there was only a short time between both actions, once the shipping label is created, we’re unfortunately unable to stop the process. Please rest assured this was never intentional, it was simply a timing overlap between the cancellation and the automated fulfillment system. Could you please reach out to us at [email protected] with your order number or the email used at checkout? I’ll locate your case right away and make sure we fix this properly for you. Thank you for bringing this to our attention—we truly value your feedback and the opportunity to make things right. Warm regards, Erikah Customer Support | Frøya Organics

Response from Froya OrganicsDec 11, 2025

Hi Helen, thank you for taking the time to share your experience. I’m sorry to hear how stressful this has felt , this is never the experience we want for our customers. I’d like to clarify that subscriptions can only be activated directly by the customer during checkout when selecting the discounted option, and each separate order creates an individual subscription. We don’t create or modify subscriptions on behalf of customer. If at any moment you wish to cancel a subscription, you only need to let us know ...we’re always here to do it manually for you. It also seems there may be a misunderstanding regarding our satisfaction guarantee and how it works, and I’d be more than happy to explain everything clearly so there’s no confusion. I’ve reached out to you personally by email so we can go through everything together and resolve this step by step. I truly hope we can talk, clarify any misunderstandings, and find a solution that leaves you feeling supported. Warm regards, Erikah, Froya Customer Support

Response from Froya OrganicsDec 11, 2025

Hi Karen, I’m truly sorry to hear that you still haven’t received your order, I completely understand how disappointing that must feel. I’ve reviewed your case and have already contacted you personally so we can sort everything out directly and make sure you’re fully taken care of. We take delivery issues very seriously and want to ensure you receive proper support. Please feel free to reply to my email anytime. I’m here to help you with anything you need. Erikah, Froya Customer Support

Response from Froya OrganicsDec 11, 2025

Hi Heidi, thank you for taking the time to share your concerns. I’m truly sorry to hear that this was your impression, and I appreciate the opportunity to clarify a few things. To be able to deliver to most parts of the world, we work with distribution centers in the United States, the EU, and Australia. Our company is registered in Texas , but our formulations are inspired by Scandinavian skincare traditions and use plant-based botanicals found in northern climates. All ingredients are clearly listed on our official website so customers can always review them before use. Transparency and safety are extremely important to us, and we want everyone to feel fully informed about the products they choose. We were not able to locate an order or previous communication under your name, which makes me worry that something may not have gone through correctly. I would truly appreciate it if you could contact us at [email protected] , so I can personally review your case and make sure you receive proper support. Your experience matters to us, and I’m here to help in any way you need. Erikah, Froya Customer Support

Response from Froya OrganicsDec 10, 2025

Hi Suzann, I’m truly sorry to hear that you had this experience... the last thing we ever want is for you to feel disappointed with Frøya Organics, and I genuinely appreciate you taking the time to share your feedback. Just to clarify, our 60-day money-back guarantee is designed to give you enough time to properly try the product and fairly assess whether it works for you. These policies are meant to protect you, never to make things harder and we’re always happy to review situations case by case with care and understanding. Please remember our support channel is always open for you. I would truly appreciate the opportunity to personally review your case, so please feel free to email me at [email protected] with your order number and I’ll do my very best to help you. 💛 Warm regards, Erikah Customer Support – Frøya Organics

Response from Froya OrganicsDec 10, 2025

Hi Rachel, We are truly sorry for the experience you had and for how this situation made you feel. It is never, under any circumstances, our intention to cause discomfort, frustration, or to make any customer feel unheard or mistreated. When it comes to skin reactions, our only goal is to try to understand what is happening and ensure the customer’s safety above all else. That is why we follow certain verification steps, not to make things difficult, but simply to be responsible and properly support each case. We have already contacted you personally to carefully review your case in detail and provide proper follow-up with care and transparency. We truly appreciate the opportunity to communicate with you directly and work toward closure. Thank you for taking the time to share your feedback. Warm regards, Erikah Customer Support – Frøya Organics

Response from Froya OrganicsDec 10, 2025

Hi there, We’re truly sorry to hear that this was your experience and that you didn’t see the results you were hoping for. Skin is incredibly individual, and while we’ve seen wonderful transformations for many, we also understand that not every product works the same way for every person, and we sincerely regret that this was the case for you. Please remember that our support channel is always available if at any point you feel things aren’t working as expected. We’re always happy to review your routine, provide tips, or help adjust usage in a way that may better suit your skin. We also want to kindly mention that, based solely on this review, we’re unable to see the details of your purchase and I would truly love the opportunity to personally look into your case. We also like to remind our customers that our best results are typically seen when using the full system, as the products are designed to work in perfect synergy together. If you feel comfortable, please reach out to us directly at [email protected] I would genuinely love the chance to speak with you personally. Warm regards, Erikah Customer Support – Frøya Organics