Disappointed
Terrible so far
UPDATE: This company asked TrustPilot to get my personal information or my review will be taken down (in two days). Sorry, I would never include any identifying info in an online review nor would I respond to the demand to supply a company with my contact info just to keep a review online. That's not the point! Froya's should have tried to successfully help during the time period I sent 10+ emails to customer service, with dead-end replies. A review is to share my experience/opinion and help other people make a decision. I made a concerted effort to research and find out what exactly their refund and guarantee policy was. It wasn't simple to find, nor was the info clearly presented when and where it should have been. I also found out they say they have a minimum 2-month subscription before you can cancel it. We'll see how that one goes... I have no desire to support a company like this. They have great marketing before you buy and have just started responding to their bad TrustPilot reviews, but other than that - totally unreliable and not trustworthy. I also don't know of any other website who lets businesses request personal info from reviewers and then takes down the review if the reviewer doesn't comply. ORIGINAL REVIEW: This company is very deceptive. All of their products advertise a full refund guarantee, but you have to read the fine print. They will only give 1 refund per order AND 1 refund per customer. That means if you think you're safe ordering two things (ever), you aren't. On top of that, they give you NO way to ask for the refund. You have to upload pics on day 1, 30 and 60 to qualify but nowhere does it say how/where to do that. I've emailed customer service so many times and no answer yet. Every review says you use so little but that is not my experience. I cannot possibly see how their 60-day supply will last me 60 days. They were giving away a free gift, but they took off 25 cents from the product when I added it to my cart so my purchase didn't qualify for the "free" gift even though it actually did. Their email replies to me about this are atrocious. I would never, ever, ever recommend ordering from them even if their products were fantastic. Which I don't think they are so far. Not at all good.
Response from Froya OrganicsDec 17, 2025
Hei, I’m truly sorry to read about your experience, and I appreciate you taking the time to share it. I’ve carefully reviewed our system, but unfortunately I can’t locate your order with the information available here. Could you please reach out to us directly at [email protected] with your order number so I can personally review your case in detail? Our guarantee is designed to be fair for both sides, and everything is clearly explained in our guarantee section. The purpose of this policy is to protect and support our customers ,allowing them to recover their money for a product that didn’t work for them, never the opposite. Regarding the free gift and the price adjustment you noticed, that does sound unusual and is something I would absolutely like to review more closely once I have your order details. I’m genuinely sorry that your experience felt frustrating, and I’d truly appreciate the chance to look into this personally and make things right if something went wrong. Warm regards, Erikah - Frøya Customer Support Team