Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 29, 2026

Hei Maria, We're very sorry to read about your experience. Please don't worry. I'd really like the opportunity to help you personally. You can contact me directly at [email protected] and ask to speak with a manager, or simply leave your order details here, and I'll personally review your case. I'd also like to clarify that our subscription is completely optional. It's designed for customers who regularly use our products, allowing them to receive automatic deliveries at the schedule they choose, and it can be cancelled at any time. It should never come as an unpleasant surprise, and we're sorry to hear that this wasn't your experience. Regarding your return and refund, I'll personally investigate what happened and make sure you receive an update as quickly as possible. I look forward to helping you get this resolved. Kind regards, Frøya Organics

Response from Froya OrganicsJun 29, 2026

Hei Nicolet, We're very sorry to hear that this was your experience. Our subscription is always optional and must be actively selected by the customer during checkout. We are not able to enroll customers into a subscription ourselves. That said, we completely understand your concern, and we'd really like the opportunity to review what happened in your case. Please contact us at [email protected] and ask to speak directly with a manager, or leave your order details here. I'll personally investigate your order, make sure your subscription has been cancelled if that's what you want, and see how we can help resolve this for you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 26, 2026

Hei kund, We're very sorry to hear that the product wasn't the right fit for you. Skincare is incredibly personal, and while many customers love our formulas, we completely understand that everyone's skin reacts differently. From what you've described, it sounds like you had to stop using the product before you were even able to assess the results, and we're truly sorry to hear that. We're also sorry about the staining you experienced on your clothing and bedding. We completely understand how frustrating that must have been. If you haven't already, please contact us at [email protected] and ask to speak directly with a manager. We'd like to review your case personally and, if you're eligible, help you through our Money-Back Guarantee so you don't feel you've lost your money over a product that simply wasn't the right match for you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 24, 2026

Hei Decima, We're sorry to hear that the products were not the right fit for you. I've personally reviewed your case and can confirm that our team is currently working on a solution for you. We understand your concerns regarding both the products and the subscription, and we want to make sure your situation is reviewed thoroughly and fairly. While we may not have a final resolution just yet, please know that your case has not been closed or forgotten. Our team is actively looking into it and will be in touch with you as soon as possible. We appreciate your patience while we work through the details and hope to resolve this for you soon. Kind regards, Frøya Organics

Response from Froya OrganicsJun 23, 2026

Hi Liv, We're very concerned to read about your experience. Several of the issues you described are not consistent with the characteristics we normally expect from our products, which is why we'd like to investigate this thoroughly. While our formulations do not contain artificial fragrances, they are made with carefully selected natural ingredients and should not have an unpleasant odor. We are also particularly concerned about the texture changes you mentioned. Our products should not become visibly grainy after only a few uses, so this is something we would like to examine further. Please contact us at [email protected] and reference this review so our team can look into the specific products and batch information involved. We would very much like the opportunity to better understand what happened and assist you directly. Kind regards, Frøya Organics

Response from Froya OrganicsJun 15, 2026

Hei DeMonicka, We are very sorry to hear about your experience. We certainly would not expect anyone to continue using a product if they believe it is causing irritation or is not the right fit for their skin, and we completely understand your frustration. We would also like to clarify the difference between our Return Policy and our 60-Day Money-Back Guarantee, as they are two separate programs. Our Return Policy applies to unopened products, while our 60-Day Money-Back Guarantee was created specifically so customers can try a product and decide whether it is right for them. The purpose of the guarantee is simple: you try one product, and if it does not deliver the results we promise or is not the right fit for your skin, we will refund it. Like all guarantees, it does have Terms & Conditions in place to ensure the process remains fair for everyone involved, but it was designed to allow customers to purchase with confidence and try our products without risk. We are sorry if there was any confusion regarding this process. We're also sorry to hear about the issues you experienced with the product and the staining you described. While many customers enjoy our rich, deeply nourishing formulas, we recognize that every skin type is different and that no skincare product is the perfect fit for everyone. We appreciate your positive comments regarding the exfoliating scrub and would welcome the opportunity to review your case personally. Please contact us at [email protected], and our team will be happy to assist you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 11, 2026

Hei, We’re very sorry for the frustration caused by the repeated delays with your orders. We’re glad to hear that you’re happy with the products themselves, but we completely understand that having to chase dispatch updates multiple times is not the experience you should be having. We are aware of some delivery and handover delays affecting UK orders, and our team is actively working to improve this with our courier partners. That said, we understand how frustrating it is when tracking shows a label has been created but the parcel has not yet moved, especially when this has happened more than once. We would really like to review your latest order personally and make sure you receive a clear update. Please contact us at [email protected] with your order details, and we’ll be happy to look into it for you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 10, 2026

Hei Annelies, We're sorry to hear that your experience has been disappointing. Regarding the texture of the Night Balm, this can sometimes happen when natural beeswax crystallizes. While it may create small particles in the balm, it does not affect the quality or effectiveness of the product and can usually be resolved quite easily, so there's no need to worry. As for the serum, hair growth and skin improvements can vary significantly from person to person and often require consistent use over a longer period before visible changes become noticeable. We would appreciate the opportunity to learn more about your experience and help further. Please contact us at [email protected] ask to speak with the manager. We'll be happy to review everything personally and find the best solution for you. Kind regards, Frøya Organics