Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJan 5, 2026

Hei Helen, We’re truly sorry to hear that you had this experience and appreciate that you took the time to share your feedback. Skin sensitivity is something we take very seriously, everyone’s skin can react differently to new ingredients, especially when formulas are highly concentrated and naturally active like ours. Our 60-day guarantee is designed to support customers who use the products consistently and safely over time and don’t see results. In cases of irritation or potential sensitivity, the correct step is to stop using the product immediately and contact our Customer Care team so we can review the situation in detail, document it properly, and guide you through the next steps. Please contact us directly at [email protected] , as we’re unable to locate your specific case from this review alone. We’ll be happy to review your situation personally and make sure you receive proper assistance. Thank you again for your feedback, it truly helps us continue improving both our products and our customer experience. Warm regards, Erikah

Response from Froya OrganicsJan 3, 2026

Hi Myra, Thank you for sharing your experience, I’m truly sorry to hear that the products didn’t meet your expectations. Our 60-day satisfaction guarantee is designed precisely so that no one feels stuck with a product that doesn’t work for them. However, to qualify for the guarantee, we kindly ask customers to use the products consistently for the full 60 days, as that’s the minimum time needed for natural ingredients to show visible results. This is how the guarantee works and ensures a fair evaluation for every customer. From what you describe, it seems the products may not have been applied correctly. For example, our balm and eye cream are highly concentrated, so you only need a very small amount, warming it gently between your fingers before applying is usually enough for smooth absorption. Regarding the scrub, it’s not designed to foam , unlike traditional cleansers. You only need to take a small amount of powder, add a few drops of water in your palm, and gently massage it onto your face. At Frøya, we don’t promote the use of soaps or foaming agents, as all our products are 100% natural and carefully formulated to cleanse, nourish, and protect the skin barrier without harsh chemicals. From your description, it sounds like the products might not have been applied as intended, and we’d love to guide you step by step to get the best results. Please reach out to [email protected] with your order number so I can assist you personally. Warm regards, Erikah Head of Frøya Customer Support

Response from Froya OrganicsJan 3, 2026

Hei Laura, We’re truly sorry to read about your experience and would like to clarify a few important points. At Frøya Organics, subscriptions are never activated automatically. Each customer manually selects the “Subscribe & Save” option during checkout to unlock the highest discount. Customers also have full access to manage or cancel their subscription anytime through the “Manage Subscription” portal, clearly linked in every order confirmation and on our website under Subscription Terms. Frøya Organics is part of a Scandinavian group with legal registration in the United States and fulfillment centers in Bulgaria, the U.S., and Australia to ensure worldwide delivery. We’d love to personally look into your case and help resolve any confusion. Please contact me at [email protected] using the same email or order number, so we can assist you right away. Thank you for your time and for allowing us the chance to clarify this matter. Warm regards, Erikah Head of Frøya Customer Support

Response from Froya OrganicsDec 30, 2025

Hi Mijo, Thank you so much for taking the time to share your experience with us. We’re genuinely sorry to hear that the products didn’t feel like the right fit for your skin. Everyone’s skin is unique, and sometimes what works beautifully for many may not feel the same for others, and that’s completely understandable. Our balms are made with rich botanical ingredients and nourishing oils that help restore balance and hydration naturally, but they do require only a very small amount to avoid that heavier texture you mentioned. When spread evenly, the Insane Glow usually leaves a soft, luminous finish rather than an orange tone. Please don’t hesitate to reach out to me personally at [email protected]. I’d love to locate your order and offer you personalized follow-up and recommendations that could make your next experience with us much better. Thank you again for giving Frøya a try and for helping us continue to grow through your feedback. Warm regards, Erikah Customer Support Manager . Frøya Organics

Response from Froya OrganicsDec 29, 2025

Hei Lisa, We’re truly sorry to hear about your experience , that’s not the level of service we want for any of our customers. I couldn’t find your name or order in our system, so please contact me directly at [email protected] so I can personally review your case and see what happened. We only use a chatbot on our website to help customers while we sleep, but our support team is fully human and available 24/7 by email. I promise I’ll make sure this is resolved for you as soon as you reach out. Erikah . Customer Support Manager Frøya Organics

Response from Froya OrganicsDec 22, 2025

Hei Noha I’m truly sorry to hear about your experience and completely understand how upsetting this situation must have felt. After carefully reviewing your account, I can confirm that no external or unauthorized access occurred, the attempted charge you mentioned came from your active subscription order created on November 6, 2025. Your subscription was immediately cancelled after you contacted us, and no further charges or shipments were made. Please rest assured that all payments are securely processed through Shopify Payments, which uses industry-standard encryption and fraud protection. I truly regret that your experience left such a negative impression, but please rest assured that even we, as the brand, don’t have access to your payment details. All transactions are fully encrypted and handled by Shopify’s secure system, so your information remains completely protected. Regarding your feedback about the product, our balms are 100% natural and made from rich botanical extracts and oils, without any petroleum or synthetic fillers. They’re highly concentrated, so only a very thin layer is needed for best results. A small amount goes a long way. Warm regards, Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsDec 22, 2025

Hei, Thank you for sharing your feedback, we’re truly sorry to hear the products didn’t meet your expectations. It’s possible that the result you described comes from using too much product. Our balms are very rich and concentrated, so only a very thin layer is needed. When spread evenly, they absorb beautifully and nourish the skin without leaving any residue or orange tone. A small amount truly goes a long way. Regarding the Satisfaction Guarantee, it’s designed to be fair for both sides. The idea is to try one product first to see if it works well for your skin, and if not, you can request a refund under the guarantee. All details and conditions are clearly explained on our website in the Guarantee section, so customers can review them before purchasing. Please feel free to contact us at [email protected] so we can review your case more closely and talk about your experience in detail. We’d be happy to help you personally. Warm regards, Erikah , Customer Support Manager Frøya Organics

Response from Froya OrganicsDec 18, 2025

Hei, we’re truly sorry for your experience. We couldn’t find any order under this name, so please reach out to us at [email protected] so we can understand what happened and help you directly. If you purchased from us, please rest assured, you’re backed by a real company that truly cares about every customer. Don’t worry, we’ll make sure this gets resolved for you. Warm regards, Erikah - Frøya Organics Support