Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

Showing 554 reviews with 1 star · Clear filters

LN
Jan 8, 2026
I would avoid this company at all…
I would avoid this company at all costs. Terms and conditions are very well hidden within the site, these include: 1. Returns are only accepted on unopened/unused products and will only be accepted on first orders. 2. The guarantee that if it doesn’t work you get your money back is only applicable if you take a photo on day 0, another on day 30 and another on day 60 then upload to the site as proof it hasn’t worked. There are many barriers in the way, they don’t want you to return, they want your money at all costs. A subscription reduction only applies to the first order, subsequent orders on your subscription are charged at the full price. You have to send multiple, multiple emails for anyone to answer and their response is basically tough in a polite way. It’s not a Norwegian product, it’s an American company. The product actually dried my skin out and made it worse. Don’t be fooled by their advertising………..IT’S A SCAM!
Response from Froya OrganicsJan 9, 2026
Hi LN, Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this has been for you ,that’s not the experience we want any customer to have. I’d like to clarify a few important points. Our formulas and ingredients are Nordic-inspired and rooted in Nordic traditions, while the company itself is registered in the United States... To be able to serve customers worldwide, we operate with multiple international fulfillment centers, including the US, Bulgaria, the Netherlands, Australia, etc.This structure allows us to ship globally and reduce delivery times depending on the region. We fully understand that our products are not for everyone, and that’s exactly why we offer a 60-day money-back guarantee ,so customers never feel trapped in a purchase that isn’t right for them. This guarantee is designed to apply to complete systems, as individual products on their own are not intended to deliver the full results we stand behind, like the scrub... The goal is to make the process fair for both the customer and the brand. I’m genuinely sorry if the customer support you received felt impersonal or unhelpful. That’s certainly not the standard we aim for, and I take that feedback seriously. Regarding subscriptions, they are meant to be optional and customer-beneficial, offering an initial discount and convenient, automated deliveries for those who enjoy the products and wish to continue. They are never intended to be confusing or restrictive. At the moment, I’m unable to locate an order in our system under this nickname. I’d really appreciate the opportunity to review your case properly. Please reach out to me directly at [email protected] with your order details, and I’ll personally make sure your situation is looked into with care. Warm regards, Erikah Customer Support Manager
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Olga T.
Jan 7, 2026
Scammers
Took money, the shipping link does not work, no one answers emails. A complete scam.
Response from Froya OrganicsJan 9, 2026
Hei Olga, I’m really sorry that this experience has caused you so much stress, I completely understand how worrying it is to feel uncertain about your order and not have clear information. Please rest assured that we are not a scam. We are a real company, and our intention is always to support and stand by our customers. I’d really like to take this out of the public space and help you personally. I will contact you directly to locate your order and make sure this is handled properly. Please don’t worry , we will find a solution together. Warm regards, Erikah Customer Support Manager
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Debbie
Jan 7, 2026
Very poor delivery and customer service experience
I placed an order with Froya Organic on 18 December. Despite their very heavy social media presence and numerous promotional emails about how great the company is, my order has still not been delivered. I have received 3–4 emails with DHL tracking numbers, but each one only shows “label created” and confirms that nothing has actually been shipped. Some of the tracking information is in German and provides no meaningful update at all. Customer service repeatedly sends the same useless DHL tracking links instead of giving a clear explanation or real delivery status. After a lot of chasing, I still haven’t received a sensible response or confirmation of when (or if) my order will be sent. Overall, this has been a very frustrating experience with poor communication and no accountability. At this point, I cannot recommend Froya Organic based on reliability or customer service.
Response from Froya OrganicsJan 9, 2026
Hi Debbie, I’m truly sorry for the inconvenience you’ve experienced , this is definitely not the experience we want for our customers. I’ve tried to locate your order based on the information in this review, but unfortunately, I wasn’t able to find it or your contact details in our system. Could you please email us directly at [email protected] or reply to your order confirmation email? Once I receive your message, I’ll personally review your case and offer you an immediate solution. Please rest assured that you’re fully backed by us, and we’ll make sure this is resolved quickly for you. Warm regards, Erikah –Customer Support Manager
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customer
Jan 6, 2026
BUYER BEWARE
* in response to your response below: where are agents available 24/7? There is no way to get a human in chat. I have tried, the bot response is that the only way to contact a human is via email. I sent seven emails over the course of five weeks. Only received two responses and both gave me hours of operation. I finally received a response, and the issue was finally handled upon my explaining that I would be contacting my CC company with proof of my many attempts to contact. I question whether all these reviews are real, or paid for. Some stating they 'spoke' to someone for example. There is no phone contact to be found. And it took me over a month for a response. BUYER BEWARE!
Response from Froya OrganicsJan 9, 2026
Hi there, I’m really sorry to read your experience and I completely understand how upsetting this must have felt. Please rest assured, we’re a real team of people. Our agents are available 24/7, and we only use one small automated helper to answer simple questions while we sleep, so no one ever feels unattended. I’ve tried to locate your order, but unfortunately I couldn’t find it with the details in this review. Could you please share your email address or order number, or contact me directly at [email protected] ? I truly want to make this right for you. Just to clarify as well, our return policy applies to unopened items, while our 60-day guarantee is meant for products that were opened and used daily, so you can try them properly before deciding. We really care about every customer and I’ll personally make sure you receive the attention and support you deserve. Warm regards, Erikah Customer Support Manager
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Rebecca C.
Jan 6, 2026
Products did not work for combination-oily skin; money-back guarantee is conditional - be warned.
I’m sure the products work for many, but my experience having combination skin is that it broke me out terribly within a few days. The company advertises a money-back guarantee which is what persuaded me to try it to begin with, but then instituted arbitrary hurdles to return the products and action the refund when you try to access it. They asked for before and after photos presumably for proof of harm - but do not mention explicitly from the outset that that would be required for the refund. As if I spend my time taking photos before tracking and using any new products for fun - as if customers have the time. They do mention it’s a 60-day money-back guarantee on their website, but in my experience this was completely unreasonable as customers should not be forced to use ANY product continuously for an extended period if adverse effects are experienced. This made the guarantee seem really disingenuous, and purely a marketing gimmick. As if anyone should be using a product that breaks them out for a continued 60 days straight. I absolutely would NOT recommend the company or products. While I did take a set of “after” photos upon that response, I decided I could not be bothered to litigate this further with customer service - and didn’t even leave a bad review until now, after having received a completely unempathetic response to my outlining the above situation when they tried to charge me for a second shipment. As with many other “forced” subscription business models, I received an email just yesterday re: an automatic charge they tried - but thankfully it failed as I had previously cancelled my card. Wild that they would even attempt it.
Response from Froya OrganicsJan 9, 2026
Hei I’m truly sorry to read your experience, and I completely understand your frustration. Our 60-day guarantee exists so customers have enough time to see the full results with consistent use , but of course, if a product causes irritation or harm, we would never ask you to continue using it. Your comfort and safety always come first. I’ve tried to locate your case but couldn’t find it based on the information here. Please contact me directly at [email protected] so I can personally review your situation and help you right away. That’s my only goal , to make sure you’re cared for and supported properly Warm regards, Erikah Customer Support Manager Frøya Organics
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Julia
Jan 6, 2026
Froya Cosmetic / Froya Organics is…
Froya Cosmetic / Froya Organics is engaging in illegal business practices. They deliberately encourage automatic subscription payments without proper consent. I was enrolled in a subscription I did not authorize. After cancelling it and requesting the shipment to be stopped, they still charged my credit card and attempted to send the products. When I checked the shipping email, it showed the items were still in the packing stage. After I sent a complaint, the company falsely claimed the items had already been shipped. This behavior is unauthorized, deceptive, and unlawful. They advertise themselves as a Scandinavian brand, but it is impossible to determine which country they are actually based in. Beware before subscribing, and I am reporting this matter to the appropriate consumer protection authorities.
Response from Froya OrganicsJan 9, 2026
Hi Julia, Thank you for sharing your experience, and I’m truly sorry for the frustration this caused. I completely understand your concern and would like to clarify a few important details. It’s not possible for us to subscribe customers on our side, subscriptions are only created by customers themselves when choosing the discounted “Subscribe & Save” option during checkout. It’s an entirely optional choice that simply offers a first-order discount for those who wish to subscribe. Once a shipment has already received its tracking label, it can’t be stopped in our system because it has left the fulfillment queue , but please don’t worry! You can always return the products if you don’t wish to keep them, and we’ll help you through that process. I wasn’t able to locate your order from this review, so please contact me directly at [email protected] and I’ll personally assist you until everything is fully resolved. Warm regards, Erikah Customer Support Manager Frøya Organics
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Sam B.
Jan 6, 2026
They lie
They lie. They state shipping will be essentially immediate but evidently that translates to 3 weeks within the US where they are based. They o reload you with endless word soup slop but don't provide working means for you to track anything or figure out what they plan to overcharge you for after a purchase. Please don't waste your time & money with this company. It's a scam
Response from Froya OrganicsJan 9, 2026
Hei Sam I’m really sorry for how stressful this experience has felt, I completely understand your frustration, especially during the busy holiday period when deliveries can take a little longer than expected. According to our carrier, your estimated delivery date is January 14, 2026. Delays like this sometimes happen around the holidays due to increased postal volume, but please rest assured that your parcel is safely on its way. I'm very sorry about that. Your subscription has already been canceled, as requested, and no further charges will be made. We never activate subscriptions without customer consent, and every shipment remains traceable from our side. If your order doesn’t arrive by the estimated date, please don’t worry, just contact me at [email protected] , and I’ll personally take care of it for you. We truly value your patience and understanding Warm regards, Erikah Customer Support Manager Frøya Organics
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Rosana
Jan 3, 2026
Completely waste of money.
Completely waste of money. The company bombards us with product advertising, and I, like so many people who fall for it, spent almost $100 on 3 products that are useless. I used it for almost 10 days, leaving my skin completely oily and with an orange color. In the morning the skin is still almost oozing oil, and there is no point in washing it, just using an astringent to remove it, and not completely. I reached out to the company to request a return/refund, through their page. After answering a questionnaire saying whether I opened and used the products, the request was denied, saying that the products had already been opened. It is laughable, how does this company imagine that I am asking for a refund if I don't open and use them first? I spoke to them via chat, and they say that it is possible to return it after 60 days of use, and showing photos - proof. To leave a review, they provide a link, which automatically goes to another page, so the reviews shown on their website are probably the ones chosen with 5 stars, or they tell you to put the review in an email provided by them. Really untrustworthy company. I absolutely do not recommend it. My review probably won't be seen, as they won't post it on their page.
Response from Froya OrganicsJan 5, 2026
Hei Rosana, We’re truly sorry to hear that your experience didn’t meet your expectations, and we really appreciate that you took the time to share your feedback. Our formulas are highly concentrated, and it’s important to apply only a very small amount, just a thin, even layer is enough. Using too much product can leave the skin feeling oily, as our natural botanical blends are rich and active. In this case, less is definitely more. Regarding our guarantee, it’s designed to support customers who use the products consistently for the full 60-day treatment, the time needed to evaluate visible results. The policy does not apply to early returns or cases of incorrect use, since its purpose is to ensure every customer gives the treatment a fair and complete try before deciding it’s not suitable for them. Please reach out to us directly at [email protected] , as we’re unable to locate your specific case based only on this review. Our Customer Care team will be happy to look into it personally and assist you further. Warm regards,
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