Mrs Dee B.
Well ….what can I say…I can’t fault their customer support
Well ….what can I say. Whilst I don’t have my products yet to sing the company’s praises of their product performance, as they currently stuck somewhere in Germany….the customer service agent Varinea dealing with my dilemma, could at have been more helpful. Admittedly, I found out a lot of information to assist her with the problem, but she was very prompt answering my emails and investigating the problem from her end. What happened was PayPal had set it to my old address even though I had changed all addresses on my accounts. I don’t know how it happened, as there was no old address lurking anywhere. I tried desperately to change it with the carrier whilst in transit!…this is another saga in itself, but Frøya could not cancel the order as it had already shipped. Varinea kindly cancelled my subscription so no further orders got generated until the first one finally arrives. I also made contact with the buyers of my last house to say the parcel may arrive just to cover all bases and hoping that my redirection with Royal Mail is still in place by the time the carriers have sorted themselves out. They are having trouble with carriers abroad as I understand. I did say to her that I think they should use the U.K. warehouse for U.K. orders…it only seems logical! Maybe after all this mess they just might. I’m looking forward to using to product, but for now I can’t fault their customer support.
Response from Froya OrganicsMay 19, 2026
Oh wow, what a saga, I'm so sorry your order is stuck in transit! Really glad Varinea has been on top of things and was able to cancel your subscription while we wait. I hear you on the UK warehouse idea too, that's great feedback I'll pass along. Fingers crossed it lands with you very soon! All the best, Tobias @ Frøya