Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsFeb 18, 2026

Hei, We’re truly sorry to read about your experience. This is absolutely not the kind of situation we want any of our customers to go through. We would genuinely like to review your subscription cancellation and the return situation right away, but unfortunately we’re unable to identify your case based on this review alone. Please email us directly at [email protected] with your full name and order number, and I will personally help you and look into this for you as a priority. If you have two unused boxes, we absolutely want to review the available options and make this right for you. Thank you for bringing this to our attention, we truly hope to resolve this and improve your experience with us. Eri Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 18, 2026

Hei Maria, We’re really sorry to hear about this experience and completely understand how frustrating it is to be waiting for an order, especially after paying for faster delivery. This is certainly not the experience we want for our customers. We would like to immediately review the status of your shipment and see what went wrong. Please contact us directly at [email protected] with your order number so I can personally look into this and assist you as a priority. Thank you for bringing this to our attention, we truly hope we can resolve this for you as quickly as possible. Eri Head of Customer Support Frøya Organics

Response from Froya OrganicsFeb 17, 2026

Hei Martina, We’re sorry that you feel this way. As shown in our previous communication, we successfully refunded your November order without any issue. This clearly demonstrates that we do process refunds in accordance with our policy when there is no active bank dispute blocking the transaction. In this current case, a chargeback was opened with your bank. When a chargeback is active, the payment is no longer controlled by us but by the bank’s dispute system. While the dispute remains open, the funds are held within that process and we are technically prevented from issuing a second manual refund. We have been in continuous contact with you, provided documentation, and even contacted Shopify directly to clarify the status. We remain fully committed to resolving this transparently once the bank formally closes the chargeback. Kind regards, Frøya Organics Team

Response from Froya OrganicsFeb 13, 2026

Hi Ireen, We’re truly sorry for the frustration this situation caused you. Just to clarify, the subscription was cancelled after a renewal order had already been generated. While the cancellation successfully stopped any future deliveries, that order was already underway, which understandably caused confusion. We’re glad to see that the matter was resolved with the support agent and that the return was processed, including reimbursement of the return shipping cost. That said, we sincerely regret that the overall experience did not feel smooth or supportive. We truly appreciate your feedback and are continuously working to improve our processes to ensure a clearer and better experience for our customers. Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 12, 2026

Hei Josefine, I’m truly sorry to hear that our product and communication didn’t meet your expectations, that’s never what we want for our customers. Regarding the subscription, I’d like to clarify that this is offered as a benefit for customers who choose it, allowing access to discounted pricing and recurring shipments. Subscriptions cannot be activated by us on behalf of a customer, they are selected intentionally during checkout in order to access the reduced price. That said, we understand that this may not have felt clear enough, and we sincerely apologize if this caused any confusion. We are continuously working to make this even more transparent at every step. We also appreciate your feedback about our email communication. Your comments regarding the tone and frequency of our marketing messages have been noted and will be shared with the relevant team, as we’re always looking to improve and strike the right balance. Lastly, I can confirm that your case was fully resolved: your subscription order was cancelled and refunded. While I’m sorry that the product didn’t work for you personally, we do appreciate you giving it a try and taking the time to let us know how we can do better. Erikah Customer Support Manager/ Frøya Organics

Response from Froya OrganicsFeb 12, 2026

Hi Sheralyn, We’re truly sorry to hear that you felt unsupported , that’s never the experience we want any of our customers to have. After reviewing your case, I can see that your order was returned to sender due to an address issue, and a full refund was processed for you on January 30th. While we’re glad we were able to resolve the matter financially, we understand that the overall experience may not have felt smooth, and for that we sincerely apologize. We genuinely appreciate your feedback, as it helps us improve both our communication and service. If there’s anything further we can assist you with, please don’t hesitate to reach out directly. Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 9, 2026

Hei Betty ! While Frøya Organics is registered in Texas, that doesn’t mean our ingredients or products originate there. The registration location is simply where the company is legally based. You can find full and up-to-date information about our products and ingredients on our website, and if you have any specific questions, please don’t hesitate to reach out to me directly, I’ll be happy to help. Kind regards, Erikah Customer Support Manager

Response from Froya OrganicsFeb 8, 2026

Hei Susan, Thank you for sharing your perspective. I’d like to clarify a few points for transparency, especially for anyone reading this. Yes, our company is registered in Texas, United States... Our brand is inspired by Nordic skincare traditions, while our products are manufactured and distributed through certified facilities in different regions worldwide. The country of manufacture is clearly stated on every product container. At the moment, we’re unable to locate an order under this name, but for customers who have purchased with us, all of this information is visible directly on the packaging and on our website. If you ever decide to try our products, you’ll be able to see this information clearly for yourself. And if you have any questions at all, our team is always happy to clarify them directly at [email protected]. If you need any further clarification, please don’t hesitate to reach out, and remember all this information is also available on our website. Kind regards, Erikah Customer support manager