Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMar 11, 2026

Hi Heather, We’re sorry to hear that the products didn’t work well for you. Every skin type is different, and while many customers see great results, we understand that not every product works the same for everyone. We’d also like to clarify that an automated reminder email is sent prior to subscription renewals to the email address on file, giving customers the opportunity to modify, skip, or cancel their upcoming order before it is processed. Our return policy is outlined on our website and allows returns within the first 30 days, and we always aim to be transparent about our subscription terms and policies. Please contact us at [email protected] so I can review your case and assist you if you have any questions. Best Erikah Customer Support Manager

Response from Froya OrganicsMar 10, 2026

Hello Marianna, We're sorry to hear that the product did not meet your expectations. Regarding the subscription mentioned in your review, this is an option that customers choose during checkout in order to receive the highest available discount, displayed as “Subscribe & Save.” It is not automatically applied unless it is selected at that moment. However, we understand that the process can sometimes be confusing. We have already reached out to you privately to better understand your situation and assist you directly. Our team will be happy to help clarify everything and review your case. Erikah Customer Support Manager

Response from Froya OrganicsMar 10, 2026

Hi Pattie , We’re sorry to read about your experience and would like to clarify a few points. Frøya Organics is a U.S.-registered company, and we operate with multiple warehouses in locations such as Florida, Europe, and Australia so that we can efficiently ship to customers around the world. Because of this logistics setup, packages may ship from different fulfillment centers depending on the destination. At the moment, we have not been able to locate any recent contact from you in our 24/7 support channel ([email protected]), which is where all customer inquiries are normally handled. All of our reviews are from real customers. While not every experience is the same, many customers have shared positive experiences with our products. We are also sorry to hear your comments regarding the packaging, as our brand packaging is professionally produced and carefully prepared by our fulfillment partners. That said, we would genuinely like to review your situation and help resolve it. I will personally reach out to you so we can look into your case and understand exactly what happened. For clarity as well, Frøya Organics was founded by Norwegian founders, and the shipping label or logistics partner name does not represent a different company, only part of the shipping infrastructure used to deliver orders worldwide. Kind regards, Erikah Customer Support Manager

Response from Froya OrganicsMar 10, 2026

Hi Sofie, We’re sorry to hear about your experience and would like to clarify how our ordering system works. Subscriptions cannot be activated automatically on our website. Customers must actively select the “Subscribe & Save” option during checkout in order to enroll in recurring orders. If this option is not selected, the purchase is processed as a one-time order. That said, we appreciate you bringing this to our attention and we will take your comments into consideration as we continue working to make the checkout process as clear and transparent as possible for our customers. I will also be reaching out to you personally to review your case and see how we can assist you directly. Best. Erikah Customer Support Manager

Response from Froya OrganicsMar 9, 2026

Hi there, Thank you for taking the time to share your experience and for giving the products a fair try over 60 days. We're truly sorry to hear that they didn’t meet your expectations. Skincare can work very differently from person to person, as every skin type responds uniquely to active and botanical ingredients. While many customers experience visible improvements, sometimes a formula may simply not be the right match for a particular skin. Regarding the yellow tone you noticed with the day cream, this comes from the natural botanical ingredients used in the formula. Because we avoid synthetic color stabilizers and artificial pigments, the natural color of these ingredients can sometimes appear more noticeable depending on skin tone and application amount. A small amount is usually enough for proper absorption, and allowing the product a moment to fully absorb can help avoid transfer to fabrics. We truly appreciate you sharing your feedback. If you'd like, please feel free to reach out to us at [email protected] so we can review your experience personally. Warmly, Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsMar 9, 2026

Hi Inez, This is most likely related to a subscription that was activated when placing the initial order in order to access the introductory discount. The subscription can then generate a follow-up order according to the selected plan. Please email me directly at [email protected] so I can review your order personally and help resolve this for you as quickly as possible. Warmly, Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsMar 9, 2026

Hey Emma, We're really sorry to hear that the Day Glow Balm caused such discomfort. Everyone’s skin is different, and because of that, a product can sometimes react differently depending on the person and their skin’s sensitivities. It’s possible that your skin may have reacted to a specific ingredient in the Day Glow Balm. All of our ingredients are 100% natural, but even natural ingredients can occasionally cause a reaction depending on individual skin chemistry. In cases like this, we recommend discontinuing the use of the product that caused the reaction and continuing with the others . We're glad to hear that the other balms in the multipack worked well for you. Our team will also reach out to you personally to make sure everything is okay. We’re very sorry that you experienced this discomfort, and we truly appreciate you bringing it to our attention. Warmly Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsMar 6, 2026

Hey Marissa, Thank you for sharing your experience. We’re sorry to hear that this situation caused frustration. The order in question was generated from a subscription created during a previous purchase, which normally allows customers to receive a discount on recurring orders and can be managed or cancelled at any time through the subscription portal. Your subscription has already been cancelled to prevent any further orders. I’ve also reached out to you directly by email so we can review your case and work toward a fair solution. We truly appreciate you bringing this to our attention. Warm regards, Eri - CS Manager