Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMar 17, 2026

Hi Jennifer, I’m really sorry to hear about your experience. Regarding the cancellation, once an order has been processed and scanned in our system, we’re unfortunately no longer able to stop or cancel it. I understand how confusing this may have felt, especially if the shipping status didn’t clearly reflect that at the time. But at that stage, it’s not possible for us to cancel it, as it has already been scanned by the warehouse and is ready to be shipped. As for the subscription, it is something selected during checkout and can be managed, modified, or cancelled at any time. That said, I completely understand this may not have been your intention, and I’m sorry for the frustration caused. I’d really like to look into your case personally and see how we can help. I’ll be reaching out to you directly to assist further and find a resolution. Best. Erikah Cs Manager

Response from Froya OrganicsMar 16, 2026

Hi Momo, We’re very sorry to hear that you haven’t received your order and that the experience has been frustrating. Please don’t worry, situations like this are always resolved, and you will not lose your money. Sometimes shipments are delayed, misrouted, or held by the carrier, but we always review the case and make sure a proper solution is found. Please contact me directly at [email protected] with your order details and I’ll personally look into your case and make sure it gets taken care of. Erikah CS Manager – Frøya Organics

Response from Froya OrganicsMar 15, 2026

Hi Jo, We’re really sorry to hear that your skin didn’t feel the way you expected after starting the products. When switching to a new skincare routine, especially one based on concentrated botanical oils and barrier-repair ingredients, the skin can sometimes react while it adjusts. If the skin barrier has been dry or stressed beforehand, it may temporarily feel dull or tight before it begins to rebalance and regain hydration. Our formulas are designed to support the skin’s natural barrier and long-term moisture balance, which is why results can sometimes take a little time to appear. That said, we understand how frustrating it can feel when your skin doesn’t respond the way you hoped. We’d be happy to take a closer look at your situation and see how we can help. Please contact us at [email protected] with your order details and our team will gladly assist you. Erikah CS Manager– Frøya Organics

Response from Froya OrganicsMar 15, 2026

Hi Darlene, We’re very sorry to hear about the experience you had and the frustration it caused. When starting a new skincare routine with highly active botanical ingredients, some people can experience what is often called a skin adjustment phase. During this period, the skin may temporarily break out as impurities are brought to the surface before the skin begins to rebalance and heal. Because of this, we usually recommend continuing the routine for the full treatment period so the skin has time to adapt and the real results can be evaluated. That said, we completely understand that everyone’s skin is different. If after the recommended period the products still don’t work for you, our money-back guarantee is there for exactly that reason. The guarantee does have a few conditions, mainly that the system is used for the indicated period so it’s possible to fairly evaluate the results. Regarding the second order, this normally happens when the Subscribe & Save option is selected to receive the larger first-order discount. The subscription can always be managed, paused, or cancelled directly from the customer portal. We’re also sorry to hear you had difficulty finding our contact information, it is listed in several places on our website. Please reach out to us at [email protected] with your order details so we can take another look and see how we can help. Eri CS Manager– Frøya Organics

Response from Froya OrganicsMar 15, 2026

Hi Magdalena We’re very sorry to hear that the product didn’t feel right for your skin. Because the formulas are made with very concentrated botanical oils and waxes, the key is usually using a very small amount. These balms are designed to be applied as a thin layer that melts into the skin. When too much is used, it can sometimes feel heavy, temporarily clog pores, or sit on the surface instead of absorbing properly. In many cases, adjusting the amount and allowing the skin a little time to adapt helps restore the skin’s balance and hydration. That said, everyone’s skin is different and we’d be happy to look at your situation more closely and help you find the best solution. Please reach out to us at [email protected] with your order details and our team will gladly assist you. Eri CS manager– Frøya Organics

Response from Froya OrganicsMar 15, 2026

Hey Marina We’re very sorry to hear about the experience you had with the product. What you describe usually happens when too much of the Day Balm is applied. With this formula, less really is more. The balm is very concentrated and made with naturally pigmented botanical oils (such as Sea Buckthorn and other plant oils). These ingredients have a naturally deep golden color, and when a thicker layer is applied ,especially on very fair skin, it can temporarily leave a yellow or orange tint on the surface. The key is to use only a very thin layer and allow it to fully absorb into the skin. When used this way, the oils melt in and the color should not remain on the skin. If you’d like, our team would be happy to help guide you so you can get the best results from the system. Please feel free to contact us at [email protected] with your order details and we’ll gladly assist. Eri CS Manager– Frøya Organics

Response from Froya OrganicsMar 13, 2026

Hey, Thank you for sharing your detailed feedback and for using our skincare products for such a long period of time. We truly appreciate hearing about our customers’ experiences. We’re glad to hear that your skin feels good and that you find the moisturisers good too. At the same time, we’re sorry that you did not experience the improvements you were hoping for regarding lines and wrinkles. Regarding the anti-ageing claims, our products have been evaluated in independent clinical trials where participants reported measurable improvements in skin hydration and the appearance of fine lines. However, results can vary depending on individual skin type, routines, and expectations. The slight yellow tint you mentioned can sometimes occur if a larger amount of product is applied. Our formulations are designed to be used in small quantities and to fully absorb into the skin. If you would be open to it, we would be happy to learn more about your experience and assist you further. Please feel free to contact us at [email protected]. Have a lovely day. Eri Customer Support Manager

Response from Froya OrganicsMar 11, 2026

Hi Rebecca, We're really sorry to hear about your experience and appreciate you bringing this to our attention. We have not received any previous email from you regarding this issue at [email protected] , but we would truly like to help resolve it as quickly as possible. Please contact us at [email protected] so we can locate your order and assist you directly. Don’t worry, we will work through this together and find a solution. Looking forward to hearing from you soon. Warm regards, Eri