Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMar 23, 2026

Hi Sadie, We’re really sorry to hear this has been your experience, especially with the scent and how the product has been working for you. Just to clarify, our money-back guarantee is designed for cases where the product has been used consistently over time and doesn’t deliver the expected results. This is why it requires a 60-day usage period, so we can fairly assess performance. Regarding the yellow staining, this can sometimes happen if more product is applied than needed. Our formulas are highly concentrated, so only a very thin layer is necessary , in this case, less truly is more. That said, we completely understand your concerns around the return process and how this may feel frustrating, and we’d really like to help. Please feel free to reach out to us directly so we can take a closer look at your case and support you further. Best Erikah- CS manager

Response from Froya OrganicsMar 23, 2026

Hi Veronica, We’re really sorry this has been such a frustrating experience, especially when it comes to an unexpected renewal and not being able to make changes in time. Our subscription is always something customers actively select in order to access a higher discount, and it can be managed or canceled before the next order is processed. That said, we understand that this situation didn’t feel clear or fair on your end. We also hear your concern about not being able to return an unopened order. While our policy is structured a certain way, we never want anyone to feel stuck or unsupported, especially in cases like this. We’d really like to take a closer look and make this right for you. If you’re open to it, please accept our contact request here or reach out to us at [email protected] so we can assist you directly. Erikah CS Manager— Frøya

Response from Froya OrganicsMar 20, 2026

Hi Marja, Thank you for your feedback, and we’re really sorry for the confusion and frustration this caused. Our subscription option is linked to the discount and is selected via the green button during checkout. Please note that subscriptions can be cancelled at any time through a simple link. That said, we would be more than happy to assist you directly and make sure everything is resolved smoothly. Feel free to contact us at [email protected] with your order details, and we’ll take care of it for you. Eri Customer Support Manager

Response from Froya OrganicsMar 19, 2026

Hi Patricia, We’re truly sorry to hear about your experience and understand how concerning unexpected charges can feel. However, after carefully reviewing your case, we can confirm that no unauthorized charges were made. The payments in question (139,13 $) were linked to an active subscription that was agreed to at checkout, which includes recurring deliveries unless canceled beforehand. We can also see that our support team has already been in contact with you and provided multiple solutions, including guidance on cancellation and refund options. Unfortunately, we did not receive further response to proceed with those resolutions. We can also see that our support team has already been in contact with you and is currently working with you to find a solution. We always aim to resolve situations like this fairly and transparently. Kind regards, Erikah CS manager Frøya Organics

Response from Froya OrganicsMar 19, 2026

Hi, We’re really sorry to hear about your experience, and we completely understand how frustrating that must have been. It seems that your case may not have been properly escalated, which is certainly not the experience we aim to provide. We also haven’t been able to locate your conversation under this name, so we’d really appreciate your help in identifying your case. Could you please reach out to us at [email protected] so we can assist you directly and look into what happened? thank you so much! Best Erikah CS Manager

Response from Froya OrganicsMar 19, 2026

Hi Mary, We’re truly sorry to hear about your experience with our products. Skincare is very personal, and we understand that individual reactions can vary from person to person, while many of our customers see positive results, we know that in some cases, things may not work as expected, and we genuinely regret that this was your experience. That said, it seems there may have been a misunderstanding in your case, and we would really like the opportunity to look into this further and support you properly. Could you please contact us at [email protected] or share your order number here? That way, we can locate your case and work with you directly toward a fair resolution. We’re here to help and would truly appreciate the chance to make this right for you. Kind regards, Erikah CS Manager

Response from Froya OrganicsMar 18, 2026

Hey! We’re really sorry to hear that the products didn’t meet your expectations, especially after giving them a few weeks. Our system is designed as a 60-day continuous treatment, as the ingredients work by gradually supporting the skin barrier and restoring long-term hydration. Because of this, results can sometimes take more time to fully develop, especially when the skin is initially dry or unbalanced. Regarding the texture and finish, our balms are made with highly concentrated botanical oils and beeswax, which is why only a very small amount is needed. When too much is applied or it isn’t fully absorbed, it can leave a heavier feel or a slight yellow tone on the skin due to naturally pigmented ingredients like Sea Buckthorn. The texture change you mentioned (graininess) can occasionally happen with natural formulations when exposed to temperature changes, and gently warming the product usually helps restore a smoother consistency, though we understand that this can still be frustrating. We also appreciate your feedback on the refund process. Our guarantee is there to ensure customers can properly evaluate the full treatment and give it enough time to see results. That said, your experience is clearly not what we want, and we’d be happy to review your case more closely and see how we can help. Please contact us at [email protected] with your order details and i'll be happy to help. Best Erikah CS Manager– Frøya Organics

Response from Froya OrganicsMar 17, 2026

Hi Venessa, I’m really sorry to hear about your experiencem that’s definitely not what we want for you. Our products are 100% organic and made without synthetic preservatives, which means they are more sensitive to environmental factors and, in rare cases, can be affected over time. That said, this is absolutely not the experience we want you to have. Please don’t worry ,we’re here to help. Just reach out to us at [email protected] , and our team will be happy to assist you and make this right. You always have a team behind you that stands by our products. Best. Erikah CS Manager