Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
froyaorganics.com
Website
froyaorganics.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Horrible company. They only let you return the first product you receive, if it is unopened and unused. The product did not work for me. They sent me a second shipment and I wanted to return the second one unopened and unused. They said no! I wasn't even trying to return the original product sent. How do you even know if the product works for you until you try the first shipment?! They also don't give you any notice of the second shipment until it has already been shipped, so you can't cancel it! I guess you can rip everyone off two times and make money. Horrible company and horrible business model.
Response from Froya OrganicsApr 2, 2026
Hi Nancy, I’m really sorry to hear about your experience.
I’d like to clarify that the second order was actually scheduled at the moment you subscribed in order to receive the highest discount on your first purchase. The idea behind this is that you can try the treatment for the full 60 days, and if you’re not satisfied, there is no risk, we offer a money-back guarantee.
That said, the subscription can be canceled at any time. We also send a notification 7 days before the renewal is processed, so you have enough time to cancel if you don’t wish to continue. Once the order has already been processed and shipped from the warehouse, unfortunately we’re no longer able to cancel it.
That being said, I’d really like to take a closer look at your specific case and make sure everything is clear. I’ll be reaching out to you directly to better understand what happened and answer all your questions.
Eri
Customer Support Manager
SZ
Samantha Z.
These products stain clothes and bedding
10th April 26
I had a communication from Froya after my review and they very kindly refunded my payment for the products that I was unable to use.
After just one use it had stained my white pillowcase and white shirt (it didn’t come out in the wash). I notified Froya and they asked for photos which I happily provided. They asked me to stop using the product until someone could further respond to this issue. That was two weeks ago and I’m still waiting to find out what they will suggest.
Not a practical product.
Response from Froya OrganicsApr 1, 2026
Hi Samantha,
Thank you for taking the time to share your experience, we’re really sorry to hear about the frustration this has caused.
We can see that our team responded and shared guidance on how to use the balm, as our formulas are highly concentrated and only a very small amount is needed. Using more than recommended can sometimes lead to residue transferring onto fabrics.
Stopping its use is not something we advised, rather, we aim to help our customers use it correctly so they can fully benefit from all the product’s properties. It contains an ingredient that can give the skin a slight tint, but when applied in a small amount, you’ll see the difference.
We’re currently reviewing your case to ensure you receive a full follow-up as soon as possible, and we truly appreciate your patience.
If there’s anything further we can assist with in the meantime, please don’t hesitate to reach out.
Warm regards,
Eri
CS Manager
RE
Rebecca
False Advertising and Extra Costs charged without consent or warning
This company falsely advertised where they were manufactured and offered no warning of two sets of additional costs that would be charged to my credit card. I have now cancelled my subscription. I purchased a subscription to the "Complete System for Mature Women’s Skin" starting in March 2025. The price jumped up from CAD $156.75/ea to CAD $182.88/ea with no notice or warning after a few months. I know prices keep increasing on every product, so still I stuck with it. But with my latest delivery last week, I was charged an extra CAD$49 fee on top of the increased price at time of delivery, with zero warning, consent or notification! This product had falsely advertised itself as Norwegian, but I have now learned that the charge was a tariff, added because Froya Organics is made in the US. It was a nice-enough product, but I will never order from this company again. This intentional misleading of consumers doesn't match the values they preach as a company, and I now suspect that their products are not what they say either. I had noticed one other problem with the product, but had overlooked it. Despite it being a pricey product, I very much liked it at first, and decided it was worth it. However, while the cream did last a long time, as advertised, over time hard small crystals developed in two of the creams - the eye cream and the day cream. I noticed this in several batches, so it wasn't a 'one off'. I now question what the ingredients are in this cream that would cause this and don't want to put it on my skin any longer. I am happy there are more and more companies out there doing just the opposite and upping their accountability to consumers. I do not believe that Froya Organics will ever be this company however and they've lost my business for life.
Update since I received the below response from the company: That is incorrect; Froya Organics did not cover the $49 tariff charge I was charged as you suggest below. I was charged! Stating you make the best decision of from where you deliver it means Canadians are just charged automatically through the new US tariffs. So this is not the best decision for Canadian consumers. I notice you did not respond in any way to the price jump of which I was also not advised of in advance of being charged. Finally, the beeswax hardening might be normal - but it actually becomes very sharp, so I had to start being extra careful when applying as the first few time I applied it without realizing, it literally scratched my face. I've not experienced that with other products with beeswax.
Response from Froya OrganicsMar 31, 2026
Hi Rebecca,
We’re sorry for the confusion and understand how this situation may have led to that perception. We’d like to clarify a few points.
Frøya Organics is a Norwegian-owned company, and our formulations are rooted in Norway. To serve customers worldwide more efficiently, we operate distribution centers in the United States, Australia, and Europe.
All products clearly state their place of manufacture on the back of the packaging, and this information is also available on our website as part of our commitment to transparency.
Regarding the additional charge, this is related to import duties or customs fees determined by local authorities, which are outside of our control and can vary depending on the destination country. However, as also stated on our website, we cover these charges, so please don’t worry.
As for the texture you mentioned, what you are seeing is the natural crystallization of beeswax. This is completely normal in natural formulations and does not affect the safety or effectiveness of the product, but rest assured, we also cover this for you.
If you would like us to review your order or clarify anything further, please feel free to contact us at [email protected] we’ll be happy to assist you.
Erikah
CS Manager- Frøya Organics
MH
MARIE H.
Don't waste your $
Never received and they won't refund
Response from Froya OrganicsMar 29, 2026
Hi Marie,
We’re sorry to hear about your experience.
According to the tracking information, your order shows as delivered. However, I will be contacting you directly to review your case in detail and understand what may have happened.
Please don’t worry. I’ll make sure we look into this properly and work towards a resolution.
Speak soon.
Erikah
CS Manager
ZN
Zuzana N.
Un retour suite à l'abonnement automatique
Bonjour,
je ne vais pas décrire l'efficacité de produits mais mon expérience avec le retour. Car pour l'instant ... j'ai dépensé 102 euros.
-Deux produits achetés à 46 euros.
-Un mois plus tard les deux même produits reçus à 56 euros. Appartement un abonnement était activé.
- je contact le service clients et je demande un retour avec un remboursement
- impossible de retourner les produits en doubles à 56 euros mais uniquement la première livraison à 46 euros (10 euros perdus au passage)
- vous devez payer les frais de port et pour EU une seule l'adresse de retour est possible en Pays Bas
- le prix de colis standard- 15 euros pour le retour
- le service clients= la communication par mail avec les réponses générées par IA.
C'est ma première expérience avec le retour comme ça. Je vais probablement garder les 4 produits, mais je ne recommande à personne ce vendeur
Response from Froya OrganicsMar 29, 2026
Hi Zuzana,
We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points to better assist you. The subscription mentioned is an option selected at checkout in order to benefit from a higher discount. It can be modified or canceled at any time, and a reminder email is always sent before the next order is processed.
Regarding returns, as stated in our policy, return shipping costs are the responsibility of the customer.
The automated responses you mentioned are from our virtual assistant. For cases like this, we recommend contacting our support team directly at [email protected], where one of our agents will be happy to assist you personally.
Don't worry, I will also be reaching out to you directly to review your case in detail and help find a suitable solution.
Erikah
CS Manager
DL
DL
Be cautious !
Be cautious !! I Never received the products and the customer service bot told me to file a claim with USPS and provided me with a tracking number which went nowhere. Bot said they would put in a claim of their own but I never heard back. Out $70 .
Response from Froya OrganicsMar 29, 2026
Hi,
We’re sorry to hear about your experience.
We’d like to clarify that our virtual assistant is not able to handle or process claims of this nature. For these cases, it’s important to be in direct contact with our support team.
At the moment, we’re unable to locate your order details based on this review, so we kindly ask you to either contact us directly or accept our request for your contact information through this platform so we can assist you properly.
Please don’t worrym we’re here to help and will make sure your case is reviewed and resolved as soon as possible.
Best.
Erikah
Frøya CS Manager
RU
Ruscella
The Anti aging balm turned my skin bright orange!
I received the Froya Anti-Age & Insane Glow Day Balm today & tried it straight away using a tiny amount as recommended. It smells very strongly of wax. My face is bright orange! I hoped it would fade as it absorbed but it doesn't. I thought I could use it on my legs for a bit of colour but again, bright orange, so no. I've read the reviews of customers who've tried to return products. It's even difficult to dispose of as it's so thick it's difficult to wash the container for recycling. I also bought the Magic Wrinkle Eraser Night Balm it looks paler so hope I can at least use that! 🤞
Response from Froya OrganicsMar 29, 2026
Hi Ruscella,
Thank you for sharing your experience, we’re sorry to hear this wasn’t what you expected.
The Anti-Age & Insane Glow Day Balm is designed to give a subtle, natural glow to the skin. Because of its concentrated formula, a very small amount is key “less is more” with this product. Using slightly more than needed can result in a more noticeable tone depending on skin type and application.
Try using less than you currently are, and you’ll see the difference.
Kind regards,
Erikah
CS Manager
JA
Janet
Zero stars, these products do nothing
These products do nothing. Nothing except turn your skin orange. I’m very fair and look like a pumpkin when I use them. The return policy is ridiculous. You can’t return a whole order, just ONE PRODUCT FROM YOUR FIRST ORDER. AND YOU HAVE TO TAKE PICTURES BEFORE YOU BEGIN, AT 30 DAYS AND AT 60 DAYS. I bought 5 products;hyper fast eczema and psoriasis stopper for body and face,anti age and insane glow day balm,joint and muscle healing balm,instant blemish and redness stopper,and magic wrinkle eraser night balm. THATS $225 DOWN THE DRAIN.
CHECK THE FINE PRINT AND DO NOT BE DUPED BY THE HYPE1
Response from Froya OrganicsMar 29, 2026
Hi Janet,
Thank you for sharing your feedback, we’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that our guarantee is designed to allow customers to try a product without the fear of losing their money. It’s there to support you — but it also needs to remain fair and balanced for all customers. For this reason, it applies to one product from the first order, as clearly stated in our policy.
Additionally, for hygiene and safety reasons, we do not accept returns of opened products. It’s important to note that our guarantee and our return policy are two separate things.
At the moment, we’re unable to locate your order based solely on the name shown in this review. We kindly ask you to contact us directly at [email protected] so we can review your case in detail and provide proper assistance.
Kind regards,
Erikah, CS Manager
