Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsApr 6, 2026

Hi M Robi, Thank you for sharing your feedback, we’re truly sorry to hear about your experience. We’re especially concerned to hear that the products did not suit your skin. While our formulations are designed to be gentle and suitable for most skin types, we understand that every skin can react differently, and your experience is important to us. We also appreciate your comments regarding our marketing, and we will make sure to share your feedback with the relevant team to ensure we are communicating in a way that feels comfortable and transparent for our customers. We would really like to look into your case further and support you directly. Please feel free to reach out to us at [email protected]. Kind regards, Erikah/ CS Manager

Response from Froya OrganicsApr 6, 2026

Hi Catarina, Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your concerns. We’d like to clarify that our subscription is designed to offer flexibility and convenience, especially for customers who use our products as part of their daily routine. You can pause, adjust, or manage your subscription at any time directly through your personal portal, which helps avoid receiving products more frequently than needed. We’re sorry if this was not clear or did not meet your expectations. This is certainly not the experience we want for our customers. We can see that you are already in contact with our team, and she is currently reviewing your case to provide a fair solution regarding your subscription and pricing. We’re committed to resolving this for you and improving the experience moving forward. Kind regards, Erikah CS Manager

Response from Froya OrganicsApr 3, 2026

Hi Esther, We’re sorry to hear about your experience. After reviewing your case, we can confirm that the subscription option was selected during checkout in order to access the discounted price. This requires an active selection and cannot be applied from our side. We understand this situation may feel frustrating. As your case is currently under review through your payment provider, we will follow the appropriate process on our end. We’re sorry for your experience and hope we can serve you better in the future. Best. ERikah CS Manager

Response from Froya OrganicsApr 3, 2026

Hi Ariel, We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must feel. We’ve attempted to locate your order using the information available here, but unfortunately, we were unable to identify it. It’s possible that we may need a bit more information to properly review your case. We would really appreciate it if you could contact us at [email protected] with your order number, tracking details, and any additional information related to your request. This will allow our team to look into the situation thoroughly and provide you with an accurate update. Based on your mention of the 75 days, we believe this may be related to a chargeback and could currently be under review by your bank. However, we would really need to understand your case in detail to properly assist you. We’re committed to resolving this as quickly as possible once we’re able to locate your order. Kind regards, Erikah, CS Manager Froya Organics

Response from Froya OrganicsApr 3, 2026

Hi Rebecca, We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel. We’d like to clarify that we are not able to subscribe customers without their consent , all subscription options must be actively selected during checkout. That said, we understand that this may not always feel clear, and we’re actively working on improving this to avoid any confusion. Regarding your situation, we would really appreciate the opportunity to look into your order and provide you with accurate information about what happened and what options may be available to you. Please contact us at [email protected] with your order details so I can review your case and assist you as quickly as possible. We take feedback like yours seriously and are committed to improving both our communication and customer experience. Kind regards, Eri - CS Manager- Froya Organics Team

Response from Froya OrganicsApr 2, 2026

Hi Joanna, Thank you for sharing your feedback, we’re truly sorry to hear about your experience. We understand how frustrating it can feel to receive frequent communications or to feel unsure about how a subscription was activated. We’d like to clarify that subscriptions are only activated when customers actively select this option during checkout, as we always aim to keep this process transparent. That said, we completely understand how this may not have felt clear in your case, and we truly appreciate you bringing it to our attention. Your comments regarding communication frequency and overall experience have been noted and will be shared with our team. We’re also very sorry if you didn’t receive a reply when reaching out, that’s not the level of service we strive for. If your issue hasn’t been resolved yet, please feel free to contact us directly at [email protected], and we’ll be happy to assist you. Kind regards, Erikah, CS Manager

Response from Froya OrganicsApr 2, 2026

Hei, We’re sorry to hear about the delay and the frustration this has caused. This is not the experience we want for our customers. We’d really like to look into your case and assist you as quickly as possible. Please reach out to us at [email protected] or feel free to share your details with us here, and we’ll be happy to help. Thank you for your patience, we’re here to support you. Erikah CS manager

Response from Froya OrganicsApr 2, 2026

Hi Sanja, We’re sorry to hear about your experience and understand your frustration. We’d like to clarify that subscriptions are not added by us on behalf of customers, they are selected during checkout in order to access the best available discount. That said, they can be canceled at any time. If you’re unable to do so, our team is available 24/7 through our support channels and we’re always happy to assist with the cancellation for you. If your order has just been placed, please contact us as soon as possible at [email protected] so we can check if we’re still able to intercept it. We’re here to help and would be glad to assist you further. Erikah CS Manager