Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsApr 10, 2026

Hi Valentina, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that all subscriptions are selected directly by customers at checkout, often as part of a discounted option. To help avoid any surprises, we also send a reminder email 7 days before each renewal. We can see that you were initially in contact with our virtual assistant, which helps with general queries, and that your case was later reviewed by our team. As part of that, an exception was made to our policy so your return could be accepted. Regarding return shipping, yes, is covered by customers, which is why we aim to provide advance notice before renewals so they can be adjusted in time if needed. We’re always here if you need any further assistance. Kind regards, Erikah CS Manager

Response from Froya OrganicsApr 9, 2026

Hi Sue, We’re really sorry to hear how frustrating this has been for you. We’d like to clarify that our 60-day money-back guarantee is designed to be fair and transparent for all customers, allowing you to try one product and receive a refund if it’s not the right fit for you. We also send reminder emails ahead of any subscription renewal to help avoid situations like this. That said, we completely understand that things can be missed, life gets busy, and situations like this can still happen. We would genuinely appreciate the opportunity to review your case in detail and fully understand what happened here. Please feel free to reach out to us at [email protected] or, if you prefer, reply here and we’ll gladly assist you directly. We’re here to help . Kind regards, Erikah CS Manager

Response from Froya OrganicsApr 9, 2026

Hi Kara, Thank you for sharing your experience, we completely understand how concerning this situation must feel. After reviewing your case, we can confirm that your order was successfully cancelled before shipment and the refund was issued from our side. We can also see that you’ve been provided with the ARN (Acquirer Reference Number), which is a unique transaction ID that allows your bank to locate the refund in their system. In some cases, refunds may briefly appear as pending and then temporarily disappear before being fully processed by the bank, which can understandably be confusing. With the ARN, your bank should be able to quickly trace and release the funds to your account. We truly understand how frustrating this experience can be, and we want to reassure you that we’re here to support you every step of the way. If you need any further assistance, please don’t hesitate to reach out , we’ll be more than happy to help. Erikah CS Manager Frøya Organics

Response from Froya OrganicsApr 7, 2026

Hi Jo, I’m really sorry to hear that the products haven’t been the solution you were hoping for. I’d truly like to help and take a closer look at your case to understand exactly what happened. Could you please accept the request and/or share your details so I can locate your order? That way, we can review everything together and find the best possible resolution for you. I’m here to help Erikah CS Manager

Response from Froya OrganicsApr 7, 2026

Hey D, I’m truly sorry for your frustration. The order was placed with an incorrect address, and although the carrier marked it as delivered, we understand that you’re unable to recover the package. We completely understand how frustrating this must be. I also want to sincerely apologize for the delay in our response. The agent assigned to your case was on their days off, and we should have ensured your case was reassigned sooner, this is our responsibility. No worries, we’ll get this resolved together. Erikah CS Manager

Response from Froya OrganicsApr 6, 2026

Hi Anna, We can see that your request was handled promptly, and one of our agents cancelled the subscription and stopped the shipment in time, so no further orders were processed. Your order was also fully refunded. We’d like to clarify that subscriptions cannot be activated on behalf of customers, they are only selected during checkout, typically to benefit from discounted pricing, and can always be managed or cancelled at any time. Everything was resolved in time, but we remain available if you need anything further. Erikah CS Manager

Response from Froya OrganicsApr 6, 2026

Hi Kellie, We’re really sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that your refund of $159 was successfully processed on March 17 to the original payment method. However, since the card used for the purchase was later canceled, the refund may not appear on your end as expected. In these cases, the funds are typically held by the bank and can be redirected to your new account. We will provide you with the ARN (Acquirer Reference Number), which your bank can use to locate and transfer the refund accordingly, I will reply to you in the original conversation thread. Best. Erikah CS Manager

Response from Froya OrganicsApr 6, 2026

Hi Belinda, We’re really sorry to hear that the products did not meet your expectations. We understand how frustrating it can be when you’re hoping for certain results, especially after consistent use. While our products are developed to support gradual, natural improvements, we also recognize that results can vary from person to person. We’re also sorry to hear that you found the membership difficult to manage. Our intention is always to provide a simple and flexible experience, where customers can adjust, pause, or cancel their subscription at any time through their personal portal. We would really like to review your case and assist you directly. Please feel free to contact us at [email protected] so we can support you and find a suitable solution. Erikah Customer Support Manager