Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsApr 18, 2026

Hi Diane. I’m truly sorry to hear about the reaction you had, that must have been really uncomfortable and frustrating. I also completely understand your concern regarding the return policy. Just to clarify, our money-back guarantee is different from a standard return process. While we’re unable to accept returns of used products for safety and hygiene reasons, our guarantee is specifically designed so customers can try the product and still be eligible for a refund if it doesn’t work for them. We’d really like the opportunity to take a closer look at your case and make this right for you. Please feel free to reach out to us directly with your order details, and we’ll be more than happy to assist you. Warm regards, Eri CS Manager

Response from Froya OrganicsApr 17, 2026

Hi Rosa, I’m really sorry to hear about your experience, especially the irritation and staining. That’s definitely not what we want for you. In some cases, when the product isn’t applied in the right amount or method, it can feel greasy or cause buildup, so I’d really love the opportunity to take a closer look at your specific case and guide you with a few personalized tips. Could you please accept our information request so I can review your order in detail? Alternatively, you can also reach out to us directly at [email protected], that way I can better understand what’s happening and support you properly. I truly want to help you get the best possible experience, so I’ll be here to assist you every step of the way. Eri CS Manager

Response from Froya OrganicsApr 15, 2026

Hi Carmichael, We’re very sorry to hear about your experience. We take comments like this seriously, as this is not the standard we aim to provide. Our products and customer support are designed to deliver a positive experience, and we regret that this wasn’t the case for you. Regarding our guarantee, we do offer support and solutions when customers reach out to us directly, and we’d truly appreciate the opportunity to review your case and assist you properly. As we’re currently unable to locate your order with the details provided here, we kindly ask that you contact us at [email protected] or share your order information so we can look into this for you and make things right. Kind regards, Eri CS Manager

Response from Froya OrganicsApr 15, 2026

Hi Sue, Thank you for your message, and we’re really sorry for the delay and the experience you’ve had, we completely understand your frustration. We’re already in contact with you and actively working to resolve this as quickly as possible. We truly appreciate your patience, and we’ll make sure this gets sorted. Kind regards, Eri CS Manager

Response from Froya OrganicsApr 15, 2026

Hi Mette, Thank you for sharing your experience, and I’m really sorry to hear how disappointing this has been for you. I would truly like to help you with this and look into your case properly. If you could please accept the request and provide your details, we can review everything together and find the best possible solution for you. In the meantime, a small tip: using a very small amount and allowing it to fully absorb before it comes into contact with clothing can help prevent transfer, as the balm is quite concentrated. Best Erikah CS Manager

Response from Froya OrganicsApr 14, 2026

Hey! We’re really sorry to hear about your experience, while our products are made with natural ingredients, we understand that every skin type is different and reactions can occasionally happen. That said, we’d truly like to look into your case and make this right for you. Regarding the 60-day money-back guarantee, we do honor it, so it’s concerning to hear that this wasn’t your experience. Please reach out to us directly at [email protected] with your order details so we can review what happened and assist you properly. We’ll be in touch Eri CS Manager

Response from Froya OrganicsApr 12, 2026

Hi, thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. Yes, if this was our responsibility, and we will take care of everything, please don’t worry. We really appreciate you bringing this to our attention. To help resolve your case as quickly as possible, please accept our request to share your details with us, as we’re unable to locate your order through this review alone. Just to clarify publicly, our 60-day money-back guarantee allows you to try the product continuously for 60 days. If it doesn’t work for you, we will issue a refund and you can keep the product. Due to hygiene reasons, we’re unable to accept returns of used items, which is why we offer this type of guarantee. Returns apply only to unopened and unused products, which is a different process. Thank you again for your patience, we’re here to help and will make sure this is resolved properly. Eri CS Manager

Response from Froya OrganicsApr 11, 2026

Hi Natalie, We’re sorry to hear about your experience and understand your frustration. We’d like to clarify that subscriptions can be cancelled at any time through your account, and we can confirm that yours has already been successfully cancelled. Regarding our guarantee, it is designed to give customers the opportunity to try one product risk-free. If it’s not the right fit, we offer a refund and you keep the product. For this reason, we do not accept returns of used items. We can also see that we’ve reached out to you directly to better understand your request and assist you further, and we’re currently waiting for your response so we can move forward and help resolve this for you. Please feel free to reply to our latest message or contact us at [email protected], we’re here and ready to help. Kind regards, Erikah CS Manager