Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 3, 2026

Hi Lu, I’m really sorry for the frustration this has caused. I completely understand how disappointing this must be, especially when the delivery didn’t match what was expected. It looks like your order may have been routed differently than intended, which can sometimes lead to customs delays. That said, you absolutely should have received clearer communication and better support from us, so I truly apologize for that. Could you please share your order details with me here or via direct message? I’d like to personally look into your shipment, provide you with a clear update, and make sure we get this resolved for you as quickly as possible. Thank you for your patience. I’ll take care of this with you. Erikah CS manager

Response from Froya OrganicsMay 3, 2026

Hi Johanna, I’m really sorry to hear about your experience. I completely understand how frustrating this must be. Could you please accept sharing your details here or send us a direct message so I can locate your order? We’re currently experiencing some issues receiving certain emails, and I’m concerned yours may be one of the ones that didn’t come through. Rest assured, I’ll personally look into this and we’ll get it resolved together as quickly as possible. Thank you for your patience. I’m here to help. Eri

Response from Froya OrganicsApr 30, 2026

Hi Tamara, I’m really sorry to hear about your experience. I can confirm that your subscription has now been fully cancelled, so you won’t receive any further charges or shipments. I’m also very sorry to hear that your emails didn’t reach us, we’ve checked on our side and it seems we didn’t receive your previous messages, which is why you didn’t get a response. I completely understand how frustrating that must have been. I’ll be reaching out to you personally via email so we can look into this together and make sure everything is properly resolved for you. Warm regards, Erikah CS manager

Response from Froya OrganicsApr 30, 2026

Hi Denise, We’re truly sorry to hear this and completely understand how frustrating this must have been. What you’ve described is absolutely not the experience we aim to provide, and we take this very seriously. We’d really like to investigate this further and make things right for you as soon as possible. We haven’t been able to locate your order with the details provided, so it’s possible it may be under a different email or name. Could you please reach out to us directly at [email protected] with your order number or any additional details? We’ll prioritize your case and ensure this is resolved promptly, or if you prefer, you can also share your order number or details here via this channel, whichever is easiest for you. Please don’t worry, we will take care of this and make sure it gets properly resolved, we’re here to help. Warm regards, Erikah Customer Support Manager

Response from Froya OrganicsApr 30, 2026

Hi Louise, I’m really sorry to hear that our product didn’t work for you, we completely understand that this can happen, as every skin is different. Our 60-day money-back guarantee is specifically designed so you can try the product for the full treatment period, and if it doesn’t work for you, you don’t have anything to lose. That said, every case is unique, and I’d truly appreciate the opportunity to take a closer look at what happened here. Please reach out to me directly at [email protected] or share your details here, and I’ll personally double-check your case and make sure we understand what went wrong and get this properly resolved for you. Warm regards, Erikah Customer Support Manager

Response from Froya OrganicsApr 29, 2026

Hi Marta, we’re truly sorry to hear about your experience, and we completely understand how concerning this must feel. Please don’t worry, you’re fully covered with us. That’s exactly what our money-back guarantee is for. We kindly ask you to contact us at [email protected] or share your order details with us, as we’re currently unable to locate your order under this name. Regarding returns, due to hygiene policies, we’re unable to accept used products. That’s why our guarantee exists, to ensure you can still request a refund after trying the product. All requests are reviewed by our dedicated team, who will then follow up directly. This process is not intended to be confusing or misleading in any way. Please rest assured that we’re here to help and will make this right for you. While our products are made with natural ingredients, we understand that every skin can react differently. We truly hope to resolve this for you as soon as possible. Eri CS Manager

Response from Froya OrganicsApr 27, 2026

Hi Petra, We’re really sorry to hear about your experience. Our subscription option is selected at checkout as it comes with a discounted price, but it should always be clearly visible and easy to manage. We’re sorry if this wasn’t clear in your case, that’s not the experience we want for our customers. We’d really like to take a closer look at your order and situation to better understand what happened. Please feel free to reach out to us at [email protected], and we’ll be happy to assist you further. We’re here to help. Erikah Cs Manager

Response from Froya OrganicsApr 27, 2026

Hi Jean, we’re really sorry to hear this, we understand how disappointing it must feel when a product doesn’t meet your expectations. Our Glow Day Balm is formulated to be rich and effective, but it’s also highly concentrated. When applied in a very small amount, it should absorb well into the skin. Using more than needed can sometimes leave a heavier feel or cause transfer before it fully absorbs. That said, this is not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’d like the chance to look into this and support you further. Please reach out to us at [email protected], and we’ll be happy to assist. We’re here to help. Erikah CS Manager