Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 16, 2026

Hi Meesha, First of all, we sincerely apologize for the response you received from the AI support bot. While it is an automated system, the wording you described does not reflect the level of care, respect, and customer experience we want to provide at Frøya Organics, and we will absolutely report and review this internally. We would also like to clarify that subscriptions are not activated manually by our team. Customers select either a one-time purchase or a recurring subscription themselves during checkout, and they maintain full control over managing, modifying, or cancelling those subscriptions at any time through their customer portal. That said, we truly regret that your experience left you feeling frustrated, and we appreciate you bringing this to our attention. Best CS manager

Response from Froya OrganicsMay 15, 2026

Hi Noni, We’re truly sorry to hear about your experience and we completely understand your frustration. We’d just like to clarify how our 60-day money-back guarantee works. The intention of the policy is to allow customers to fully try the products and, if they genuinely don’t work for them, receive a refund. According to the policy, the refund applies to one used item per order, which is intended to keep the guarantee fair for both our customers and our small business. That said, if the product you received arrived defective or unusual in any way (such as texture or smell), that is a completely different situation and we absolutely want to review it properly. At the moment, we’re unfortunately unable to locate your account under the name. Could you please send us your order number or the email address used for the purchase so we can personally review your case in detail and help you further? We truly appreciate you bringing this to our attention and hope we can resolve this with you. Best CS manager

Response from Froya OrganicsMay 14, 2026

Hi Ali, We’re truly sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you. We never want any customer to feel disappointed or unheard, and we sincerely regret that this was your experience with both the subscription and return process. While our subscription terms and return policy are available on our website, we also understand that situations like this can still feel extremely frustrating, especially when expectations around renewals and returns do not align clearly. We would genuinely appreciate the opportunity to review your case further and see how we may be able to help. Please reach out to our support team directly and ask for Erikah, our Customer Support Manager, who would be happy to personally assist you at [email protected] We truly do take concerns like yours seriously and are always working to improve both our communication and customer experience. – Frøya Organics

Response from Froya OrganicsMay 13, 2026

Hi Zoe, we’re really sorry to hear about your experience. Please don’t worry, the intention was never to force you to continue using the products. The tips provided were only meant to help you get the best possible results from them. We completely understand your concerns, and we want to reassure you that your money is safe and protected. Our team will gladly look into the best solution for your case and assist you further. Have a lovely day CS manager

Response from Froya OrganicsMay 12, 2026

Hi Michelle, We’re truly sorry to hear about your experience and completely understand how frustrating subscription renewals can feel when they come as an unexpected surprise. Our intention is always to make the process as smooth and transparent as possible. We’re also very glad to hear you enjoyed the product itself. Our team has taken another look at your case and will be reaching out to you directly to see how we can help improve your experience moving forward. Frøya CS Manager

Response from Froya OrganicsMay 12, 2026

Hi Karolyn, we’re sorry to hear this caused confusion. Our subscription option is completely optional and is offered as a benefit for customers who want the highest discount and the convenience of automatic recurring deliveries, so they don’t have to reorder every time manually. We always offer both options at checkout: a one-time purchase or a subscription plan. Customers who prefer a single purchase simply need to select the “One-Time Purchase” option before completing checkout. The subscription is not intended to be misleading or dishonest in any way, it’s a convenience feature many of our recurring customers enjoy, and it can also be managed, paused, or canceled at any time. If you have any questions, please feel free to contact us at [email protected] and we’ll be happy to clarify anything for you. Best, Frøya CS Manager

Response from Froya OrganicsMay 12, 2026

Hi Tina, we’re very sorry to hear about your experience. We haven’t been able to locate any previous contact from you, so we’d like to make sure your messages are reaching the correct support channels. Have you been writing to [email protected] or [email protected]? Please contact us there again and we’ll be happy to assist you as quickly as possible. You’re also welcome to leave your order details here so we can look into this for you directly. Our customer support team is available 24/7, so please don’t worry, we’ll do our best to resolve this for you. Best Frøya CS manager

Response from Froya OrganicsMay 11, 2026

Hi there, We’re very sorry to hear about this experience and completely understand why this would feel concerning. Unfortunately, because the review was posted under “Consumer,” we’re unable to locate the account or order details from our side to properly investigate what happened. What you’re describing is most likely related to an active recurring subscription order, and we’d really like the opportunity to review it with you directly to make sure everything is set correctly. In many cases, we’re able to help adjust the delivery frequency, upcoming shipment dates, or subscription settings based on the customer’s preferences. If you no longer wish to continue the subscription, it can also be canceled at any time. Please contact us at [email protected] so our team can look into this personally and help resolve it as quickly as possible. We’re available 24/7 and always happy to assist. Best. Erikah | Frøya Organics Support Manager