Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 28, 2026

Hi Shari, First of all, I’m truly sorry the products and your overall experience did not meet your expectations. I also wanted to clarify something important regarding our guarantee policy, because I think there may have been some confusion. Our 60-day money-back guarantee is designed around giving the products enough time to work properly, since these treatments are intended to be used consistently over a period of time before results can really be evaluated fairly. At the same time, for hygiene and safety reasons, we unfortunately cannot accept traditional returns of opened skincare products. So the return policy and the 60-day guarantee are actually two separate things. You may not have been eligible for the guarantee yet simply because the required usage period had not been completed, but please don’t worry, we would still be more than happy to look into your case personally and see how we can help. And of course, I’m genuinely sorry the products themselves were not a good fit for you. Best CS Manager

Response from Froya OrganicsMay 27, 2026

Hei We’re sorry to hear the experience did not meet your expectations. Frøya products are highly concentrated and formulated differently from many traditional skincare products, so the textures and finish can feel unfamiliar depending on personal preference and skin type. In the case of the Day Balm, only a very thin layer is recommended during application, as applying too much product at once can create a stronger glow effect than intended. We also understand that the text on the packaging may feel a little small, so we truly appreciate that feedback and will pass it along internally. If you would still like assistance regarding your order, please feel free to contact us directly at [email protected] and our team will be happy to review your case further. CS Manager – Frøya Organics

Response from Froya OrganicsMay 26, 2026

Hi Lana, We’re truly sorry to hear that the products were not the right fit for your skin and that your experience was disappointing. Skincare is very personal, and while many customers love these formulas, we completely understand that not every product works the same way for everyone’s skin type and preferences. Please don’t worry, your purchase is covered, and our support team would be more than happy to assist you further and make this right for you. Thank you again for sharing your honest feedback with us. Kind regards, CS manager Frøya Organics

Response from Froya OrganicsMay 26, 2026

Hi Cora, I’m truly sorry to hear the products did not work well for your skin. Since skincare is very personal and no two skin types are the same, we completely understand that what works beautifully for some people may unfortunately not work for others. Please contact me directly at [email protected] or send me your details here so I can personally review what happened and help you further. CS Manager – Frøya Organics

Response from Froya OrganicsMay 26, 2026

Hi Rikke, Please don’t worry, we are absolutely a real company and we’re here to help. I’ve tried searching under the name shown on this review, but at the moment I’m unable to find any order or email communication associated with it. I can see that there were conversations with our AI assistant on the website regarding products for dry and itchy skin, but no order appears connected to the information visible here. Please contact me directly at [email protected] with your order number or the email used during checkout, and I will personally look into where your order is and assist you further. CS Manager – Frøya Organics

Response from Froya OrganicsMay 25, 2026

Hi Jenny, We’re truly sorry to hear that this experience has left you feeling frustrated. That is never the experience we want our customers to have. Our subscription options are tied to discounted pricing during checkout and can absolutely be cancelled at any time through the customer portal or directly with our support team. Likewise, our 60-day guarantee does include certain guidelines and eligibility steps, which are explained in the Guarantee section of our website so we can keep the policy fair and sustainable for everyone. We would genuinely appreciate the opportunity to personally review your case and make sure everything has been handled correctly for you. Please contact us at [[email protected]] and request to speak with the manager, we would be more than happy to assist you directly and work through any remaining concerns together. CS Manager – Frøya Organics

Response from Froya OrganicsMay 25, 2026

Hi Mille, We’re sorry to hear about the frustration regarding your subscription and billing concerns. Based on what you described, there may actually have been an issue with our email server preventing us from receiving your previous messages, as we are fully up to date with customer support and currently have multiple agents working daily to provide assistance with 24/7 coverage. Regarding the charges, this is most likely connected to a subscription option selected during checkout in order to receive the larger promotional discount associated with that offer. However, with only this review, we’re unable to locate your account and properly review the situation. Please contact us directly at [email protected] or reply here with your order details so we can identify your account and assist you personally. If there has been any issue, we will absolutely work with you to resolve it. CS Manager – Frøya Organics

Response from Froya OrganicsMay 25, 2026

Hi Julie, We’re sorry to hear there seems to be confusion regarding your order and billing experience. We’d like to clarify that our company does not engage in fraudulent charges or scams. In many cases, customers choose one of our subscription offers in order to receive a larger discount on their initial purchase, which includes recurring shipments clearly outlined during checkout and in the order confirmation details. If a charge of $245 appeared, it may also be related to a duplicate order or additional promotional items added during checkout. Please don’t worry, if there has been any error with your order or billing, we will absolutely work with you to resolve it. You will not be left without support. You’re welcome to contact us at [email protected] and request to speak with a manager so we can personally review your case together and clarify everything further. CS Manager – Frøya Organics