Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 2, 2026

Hello Sophie, We're sorry to hear about your frustration. We would like to clarify that subscriptions cannot be activated by our team on behalf of customers. They can only be selected by the customer during checkout and are designed for those who wish to receive their favorite products automatically while benefiting from our largest available discount. We'd love the opportunity to review your account and better understand what happened. Please contact us at [email protected], and our Customer Care team will be happy to look into your case and assist you directly. Kind regards, Frøya Organics

Response from Froya OrganicsJun 2, 2026

Hello Ang, We're sorry to hear that the products did not meet your expectations. Skincare is highly personal, and while many customers enjoy our products, we understand that not every formulation will be the right fit for every skin type or preference. We are sorry to hear that you were disappointed with both the texture and overall experience. We would appreciate the opportunity to learn more about your experience and review your concerns personally. Please contact us at [email protected] and ask to speak with the Customer Care Manager. We would be happy to review your case and assist you directly. Kind regards, Frøya Organics

Response from Froya OrganicsJun 1, 2026

Hello Barb, We're very sorry to hear about your experience and the reaction you described. Skincare is highly personal, and while many customers enjoy our products, we understand that every skin type is unique and that not every product will be suitable for everyone. We sincerely regret what happened and are pleased that you found support through Jason. That is exactly what our Customer Care team is here for, to listen, assist, and help find a resolution whenever a customer needs us. If you ever need assistance in the future, our team is always available directly at [email protected] and will be happy to help. We wish you all the best moving forward. Kind regards, CS manager- Frøya Organics

Response from Froya OrganicsJun 1, 2026

Hello Summer, We're sorry to hear that the products did not meet your expectations. Based on your description, it's unusual to experience more visible wrinkles after a single application. Individual skin responses can vary, and we'd be happy to learn more about your experience and review your case with our team. Regarding the Day Glow Balm, it is a highly concentrated formula, so only a very small amount is needed for each application. When applied sparingly and evenly, it should not leave an orange appearance on the skin. For our productos, a thin layer is more than sufficient to achieve the intended glow effect. We appreciate your feedback and would welcome the opportunity to look into your experience further. Kind regards, CS manager -Frøya Organics

Response from Froya OrganicsJun 1, 2026

Hello Marion, We're sorry to hear that you were disappointed with your experience. We would like to clarify that we have responded to your inquiry and are not ignoring your request. Because you reported that the product caused irritation, we simply need a few details about what happened, including photos of the reaction, so that we can properly review the case and report it to our quality team. Customer safety is very important to us, and we're committed to assisting you. As soon as we receive the requested information, we'll be able to continue the review of your case and work toward an appropriate resolution. We look forward to hearing from you. Kind regards, CS manager- Frøya Organics

Response from Froya OrganicsJun 1, 2026

Hello Conchi, We're sorry to hear that this was your experience. We would like to clarify that we cannot manually enroll customers into a subscription. A subscription can only be activated by the customer during the checkout process, as it provides an additional discount compared to a one-time purchase. The subscription program is designed for customers who enjoy the product and prefer the convenience of receiving it automatically at regular intervals, without having to place a new order each time. That said, we understand your concerns, and our customer support team would be happy to review your specific case and answer any questions you may have regarding your order or account. Kind regards, CS Manager

Response from Froya OrganicsMay 29, 2026

Hi Karen, we're sorry to hear about your experience and especially concerned to learn that you experienced a skin reaction. We understand your frustration regarding both the Money-Back Guarantee process and the subscription order. We'd like to clarify that the photo requirements associated with our guarantee are not intended to make the process difficult. They exist so that we can properly document product performance, identify any adverse reactions, track progress over time, and report findings internally to our product team when necessary. We'd also like to clarify that our subscriptions are designed to be flexible and can be canceled by customers at any time through their subscription portal. Our goal is always to provide convenience and savings, never to make customers feel locked into a program. Regarding the subscription order, if our team was unable to cancel it before it was processed, this would never be out of bad faith. Subscription orders are handled through an automated system, and timing can sometimes play an important role in whether an order can be stopped before fulfillment begins. We'd like the opportunity to review exactly what happened in your specific case. Please contact us at [email protected], and our team will be happy to review your account, correspondence history, and order details to better understand the situation and determine how we can assist. We look forward to hearing from you. CS manager

Response from Froya OrganicsMay 29, 2026

Hi Lonster . We're sorry to hear that the products were not the right fit for you and that your experience with our subscription and customer service left you feeling frustrated. We'd also like to clarify that we do not compensate customers for reviews. In fact, doing so would violate Trustpilot's policies, and we are committed to collecting authentic feedback from all customers, whether positive or negative. We understand that skincare is highly personal, and while some customers enjoy richer formulations, they may not be suitable for everyone. We're also sorry to hear that the texture did not meet your expectations. Regarding your subscription concerns, our subscriptions are designed to be flexible and can be canceled by customers at any time through their subscription portal. If a cancellation request is received after an order has already entered processing, there are instances where our team may no longer be able to stop it before fulfillment begins. This is never our intention, and certainly not done in bad faith. Please contact us at [email protected], and our team will carefully review your account history and correspondence to better understand what occurred and determine how we can assist. We look forward to hearing from you. Best, CS manager