Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 4, 2026

Hello Henna, We are sorry about your experiencie. We believe there may be some confusion between our Returns Policy and our 60-Day Money-Back Guarantee, as these are two separate processes. Our 60-Day Money-Back Guarantee is designed for customers who use the products as directed for the recommended treatment period and feel they did not achieve the results we promise. Because skincare results take time, the guarantee applies after completing the treatment period and allows customers to request a refund if the products were not the right fit for them. A return, on the other hand, applies when a customer wishes to send products back instead of using them. For hygiene and customer safety reasons, we are unable to accept returns of opened and used skincare products. We would also like to clarify that the full ingredient lists for each product are available on the individual product pages of our website. While our general ingredients page provides information about many of the ingredients used throughout our formulations, the complete ingredient declaration for each specific product can always be found on its respective product page. We understand that your expectations were different when the products arrived, and we're sorry to hear that this left you feeling disappointed. Our intention is always to be transparent and fair, and we appreciate the opportunity to clarify these points. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hi jill, Based on the information in your review, it sounds like the charge may be related to a subscription order. Subscriptions cannot be activated by our team on behalf of customers and can only be selected during the checkout process. They are designed for customers who wish to receive their products automatically while benefiting from additional savings. We're also concerned to hear that you believe your email went unanswered. We work hard to respond to all customer inquiries, so if you have not received a reply, we'd like to investigate further. If you're comfortable doing so, please leave your order number or the email address associated with your purchase here, and we'll be happy to contact you directly and review your case personally. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello Debby, We're sorry to hear that this experience affected your trust. For customers who prefer to purchase only once, we offer a One-Time Purchase option at checkout. The subscription option is designed as a convenience for customers who already enjoy the products and would like to receive their skincare routine automatically while benefiting from additional savings. We would also like to clarify that subscriptions cannot be activated by our team on behalf of customers. They can only be selected by the customer during the checkout process. That said, we'd be happy to review your account with you and better understand what happened in your specific case. Please contact us at [email protected], and we'll gladly go through it together and answer any questions you may have. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello Ashley, Please don't worry, we are certainly not a scam. We can confirm that a replacement order was issued for you after the issue with the original shipment. I'd like to review your case personally and make sure you have the most up-to-date information regarding your replacement order. I'll be reaching out to you directly with further details shortly. Thank you for your patience, and we'll do everything we can to get this resolved for you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello Denise, We're sorry to hear that the products were not the right fit for you. Unfortunately, we have not been able to locate your case based on the information provided in this review, so we're unable to verify what may have happened regarding your refund request. Our products are made with highly concentrated natural ingredients, and we understand that skincare experiences can vary from person to person. Please contact us at [email protected] and ask to speak with the Customer Care Manager. We would be happy to review your case personally and clarify any concerns regarding your guarantee or refund request. Most importantly, please don't worry. We always honor our refund and guarantee policies when the applicable requirements have been met, and we'd appreciate the opportunity to look into your situation in more detail. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello MRS H, We're sorry to hear that your experience has been frustrating. We believe there may be some confusion regarding our Returns Policy and our 60-Day Money-Back Guarantee, so we'd like to clarify the difference, because they are two different processes. For hygiene and safety reasons, we cannot accept returns of opened or used skincare products. Standard returns apply to products that are unused and unopened. The Money-Back Guarantee, however, is specifically designed for customers who have used the products consistently for the full 60-day treatment period and have not achieved the expected results. This allows the products a fair amount of time to work, while still giving customers the opportunity to be covered if the treatment is not right for them. We also want to reassure you that human Customer Care agents are always available at [email protected]. Our virtual assistant helps with simple questions, but if a customer needs further assistance, the case is escalated to our team for personal review. We would really like to look into your case more closely and better understand what happened, and please don't worry, your purchase is covered, and we would be happy to speak with you directly to review the best way to assist you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 3, 2026

Hello Whitney, We're sorry to hear that your experience was disappointing. Subscription orders are designed to be flexible, and customers can cancel, pause, skip, or modify them before the next renewal date. We also send a reminder email before renewal to provide an opportunity to make any changes if needed. Unfortunately, by the time we received your request, the order had already entered the fulfillment process, which significantly limited our ability to stop it. We understand your frustration and would be happy to review your case personally. That said, we'd genuinely like to better understand what happened in your case. I'll be reaching out to you directly so we can review the details together and see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJun 2, 2026

Hello Bonnie, We're sorry to hear that the product was not the right fit for your skin. Our balms are intentionally formulated to be rich and concentrated, which is why many customers find that only a very small amount is needed per application. However, we understand that skincare is highly personal, and different skin types and preferences can lead to different experiences. We would also like to clarify that we do offer a 60-Day Money-Back Guarantee for customers who use the products consistently and do not achieve the expected results. If you would like assistance with your claim, please contact us at [[email protected]] and ask to speak with the Customer Care Manager. We would be happy to review your case personally and assist you further. Kind regards, Frøya Organics