Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 9, 2026

Hi Customer, We are very sorry to hear about your experience. After reading your review, we are concerned that there may be some confusion regarding the product received. Frøya Organics products are not manufactured in China, and some of the details described in your review do not appear consistent with our formulations or packaging. We would genuinely appreciate the opportunity to learn more about your purchase and verify that you received an authentic Frøya Organics product. If possible, please contact us at [email protected] with your Amazon order details and photos of the products received. Customer safety and product quality are extremely important to us, and we would be happy to investigate this further for you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 9, 2026

Hello Sara, we are very sorry to hear about your experience. We would like to clarify that subscriptions are activated when the Subscribe & Save option is selected during checkout and can be cancelled at any time to prevent future charges. Our subscription program is intended to provide additional savings and convenience for our returning customers, never to cause confusion or frustration. We are also sorry to hear that you felt unable to reach a member of our team. While we do use a virtual assistant to help with common inquiries, cases that require additional review are escalated to a human support agent. In your case, our records indicate that your inquiry was escalated for review, although we are not sure whether you received our follow-up communication. Please know that our support team is always available at [email protected], and we would be happy to personally review your concerns regarding your subscription and billing. We are available 24/7 and would welcome the opportunity to take another look at your case and assist you directly. Kind regards, Frøya Organics

Response from Froya OrganicsJun 8, 2026

Hello Katie, We’re very sorry to hear that your experience with our products did not meet your expectations. While many customers love our products, we also recognize that skincare is highly personal and that no product is the perfect fit for everyone. This is one of the reasons we offer our satisfaction guarantee. Our formulas are intentionally rich and deeply moisturizing, and because they contain naturally derived ingredients, they can leave a subtle natural glow on the skin. However, only a very small amount is needed, and using more than recommended may result in a heavier feel or more noticeable color on the skin. We would genuinely like the opportunity to help. Please contact us at [email protected] and ask to speak with a manager. We are available 24/7 and would be happy to review your experience, answer any questions about product usage, and discuss your case personally. Kind regards, Frøya Organics

Response from Froya OrganicsJun 8, 2026

Hello Regine, We’re very sorry to hear about your experience. Our subscription option is designed as a benefit for customers who wish to receive ongoing savings on their favorite products. Customers can choose either a one-time purchase or the Subscribe & Save option during checkout, and subscriptions can be cancelled at any time to prevent future shipments. We understand your frustration regarding the second order. Unfortunately, once an order has been processed and dispatched from our warehouse, we are often unable to stop or cancel it due to logistical timelines. This is why our support team provided alternative options to help manage the situation. We always aim to be transparent, and information regarding subscriptions, cancellations, and our policies is available on our website. That said, we never want a customer to feel unheard, and we would be happy to take another look at your case. Please contact us at [email protected] and ask to speak with a manager. We are available 24/7 and would be glad to review your situation personally. Kind regards, The Frøya Organics Team

Response from Froya OrganicsJun 8, 2026

Hello MB, We’re very sorry to hear about your experience. Our subscription program is designed as a benefit for customers who wish to continue receiving their favorite products at a discounted price. The subscription is selected during checkout to access the larger discount, and it can be cancelled at any time to prevent future shipments. We never want this feature to cause frustration, and we're sorry if the process did not meet your expectations. We would appreciate the opportunity to review your situation personally. Please contact us at [email protected] and ask to speak with a manager. We will be happy to take another look at your case and discuss the available options with you. Kind regards, The Frøya Organics Team

Response from Froya OrganicsJun 8, 2026

Hi Colleen, We’re very sorry to hear about your experience and that the products were not a good fit for your skin. In situations like this, we always recommend contacting our support team directly so we can review the details of the case and provide the most appropriate assistance. We are available 24/7 and are always happy to help. We have not been able to locate any previous communication regarding this issue, so please reach out to us at [email protected] with your order details. We would be glad to take a closer look at your case and discuss the best way forward. Kind regards, The Frøya Organics Team

Response from Froya OrganicsJun 5, 2026

Hi Jessica, We're very sorry to hear about your experience. Our subscription program is intended to be a benefit for our customers, providing convenience and discounted pricing not a source of frustration. We're genuinely sorry that this was not your experience. After reviewing your account, we can confirm that both subscriptions have been cancelled and our team assisted with the available refund options as soon as we were contacted. We will also be reaching out to you directly to ensure your concerns are fully addressed and to see how we can best assist you. Kind regards, Customer Support Manager

Response from Froya OrganicsJun 4, 2026

Hello Anne-Mette, We're sorry to hear that your experience was not what you expected. From what we can see, this was a subscription purchase selected during checkout in order to receive the discounted subscription pricing. Please note that subscriptions cannot be activated by our team on behalf of customers, they can only be selected by the customer during the purchase process. That said, the purpose of our subscription program is to be a benefit for customers who enjoy using our products as part of their daily routine, not to create frustration or inconvenience. We're also sorry to hear that you felt trapped by the process, as that is never the experience we want anyone to have. Regarding your personal data, please don't worry. We will be happy to review your request and ensure it is handled appropriately. Kind regards, Frøya Organics