Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 22, 2026

Hello Veronica, We're sorry to hear about your disappointment. Frøya is a Norwegian brand founded by Norwegians. To serve customers around the world, we manufacture in several locations, including the USA, Poland, and Australia. The country of manufacture is clearly stated on our packaging, and we strive to be transparent about this. If there is anything specific that led to your concerns, we'd genuinely like the opportunity to understand them better. Please contact us at [email protected] and ask to speak directly with a manager. We'd be happy to discuss your experience personally. Kind regards, Frøya Organics

Response from Froya OrganicsJun 19, 2026

Hello Michael, We are very sorry to hear about your experience and that you left feeling disappointed. After reading your review, it sounds like your main concern relates to the cancellation and return process for an unopened product. We understand how frustrating this situation can feel, especially when expectations are not aligned. We would genuinely like the opportunity to review your case and verify exactly what happened with your cancellation and return request. There may be important details regarding the order status, return process, or eligibility that we would like to investigate further. Please contact us at [email protected] with your order details, and our team will be happy to review the matter personally and provide clarification. Kind regards, Frøya Organics

Response from Froya OrganicsJun 17, 2026

Hi, We're sorry to hear that the products have not been the right fit for your skin. Skincare is highly personal, and every skin type can respond differently to the same products. While many customers achieve positive results and choose to share their experiences, others may find that certain formulations do not work as well for their individual skin needs. This is why you'll see a range of reviews, both positive and negative. Different skin types, concerns, sensitivities, routines, and expectations can all influence the overall experience with a product. We completely understand your disappointment, especially when your experience did not match what you were hoping for after reading other customers' reviews. Your experience is valid, and we're sorry that the Day Balm felt too heavy for your skin and that you experienced concerns with breakouts and skin tone. We genuinely wish you the very best in finding products that work well for your skin and deliver the results you're looking for. Warm regards, Frøya Organics

Response from Froya OrganicsJun 17, 2026

Hei Katie, We are very sorry to hear about your experience. We understand how disappointing it can be when a skincare product does not perform as expected, especially when you were hoping to see positive results. Our products are quite different from traditional creams and are formulated with rich, concentrated botanical ingredients designed to provide deep nourishment and hydration. However, we recognize that every skin type and personal preference is different, and that our products may not be the right fit for everyone. We are also sorry to hear about the difficulties you experienced with your subscription. We never want customers to feel frustrated when managing their account, and we appreciate you bringing this to our attention. We would love the opportunity to review your case personally, including both your product experience and the subscription concerns you mentioned. Please contact us at [email protected], and our team will be happy to assist you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 12, 2026

Hei Lisa, We are very sorry to hear about your experience. We understand how disappointing it can be when a skincare product does not perform as expected, especially when you were hoping to see improvements in hydration and the appearance of the under-eye area. Our products are formulated to provide deep nourishment and hydration, but we also recognize that every skin type is unique and that skincare is never one-size-fits-all. What works beautifully for one person may simply not be the right fit for another. We are also sorry to hear that the products felt uncomfortable for you to use and did not meet your expectations. We would love the opportunity to learn more about your experience and review your case personally. Please contact us at [email protected], and our team will be happy to assist you and discuss the options available. Kind regards, Frøya Organics

Response from Froya OrganicsJun 11, 2026

Hei eb, We are very sorry to hear about your experience. Based on your review, it appears that the product you received was not a Frøya Organics product, as you mention receiving a different brand altogether. We sincerely regret that you may have encountered a seller presenting products in a way that caused confusion regarding their origin. Unfortunately, we are unable to process returns or refunds for products that were not sold or fulfilled by Frøya Organics. Because the item received is not one of our products, we do not have the ability to verify, return, or refund the purchase. We always recommend purchasing through our official website and authorized sales channels to ensure product authenticity and to guarantee that we can provide full customer support if any issues arise. If the item was advertised to you as a Frøya Organics product, we encourage you to contact the seller or marketplace directly to request a refund and report the issue. We are very sorry that you are going through this situation Frøya Organics

Response from Froya OrganicsJun 10, 2026

Hei Marilu, we're sorry to hear that the product did not meet your expectations. Our balms are formulated to be deeply moisturizing using 100% organic ingredients, which can feel richer than conventional skincare products. A very small amount is typically all that's needed for each application. We're also concerned to hear about the scent you experienced, as this is something we'd like to investigate further. Please contact us at [email protected] and ask to speak with the manager. We'd appreciate the opportunity to learn more about your experience and review the batch information with you. Kind regards, Frøya Organics

Response from Froya OrganicsJun 10, 2026

Hi Kathrine, We're sorry to hear that the product did not meet your expectations. Our products are designed to provide deep hydration and are made with 100% organic ingredients, without artificial fragrances. Because we use real, natural ingredients, the texture and scent can be different from what some customers are used to. In most cases, only a very small amount is needed, as a thin layer is usually enough for the skin to absorb the product effectively. We would appreciate the opportunity to take a closer look at your experience. Please contact us at [email protected] and ask to speak with the manager. We will review your case personally and do our best to find a satisfactory solution. Kind regards, Frøya Organics