Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJul 10, 2026

Hei Alexia, We're truly sorry to hear about your experience. After reviewing your case, we completely understand your disappointment. Waiting nearly a month for an international delivery is far from the experience we want our customers to have, and we sincerely apologize for the frustration this has caused. We'd like to reassure you that we'll be reviewing your case carefully and reaching out to you directly by email to better understand what happened and work towards the best possible resolution. We truly appreciate your patience and the opportunity to make this right. Kind regards, Frøya Organics

Response from Froya OrganicsJul 10, 2026

Hi Anna, We're sorry to hear how frustrating this experience has been. We'd like to clarify that subscriptions cannot be activated by our team after a purchase. They can only be selected by the customer during checkout through the "Subscribe & Save" option, which also applies the subscription discount. We can also confirm that your subscription has now been cancelled, so there won't be any future recurring charges. We're sorry that your experience contacting us didn't meet your expectations, and we understand how frustrating that must have been. We'll be reaching out to you directly by email to review your case and see what more we can do to help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 10, 2026

Hi Melanie, We're sorry to hear that your experience was so frustrating. We'd like to clarify that our 40% first-order offer is a genuine promotion. It is the highest discount we offer, and like any promotional campaign, it is subject to specific terms and conditions that determine when it can be applied. We're sorry if those conditions weren't as clear as they should have been or if that led to confusion. We certainly never want our customers to feel misled. We're also sorry to hear that it took so long for you to receive the assistance you needed. We understand how frustrating it must have been to go through multiple interactions before speaking with a member of our team. We'd genuinely like the opportunity to review your case again and better understand what happened. We've sent you a request for information through Trustpilot, and if you share your contact details with us, we'll personally look into this and do everything we can to help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 9, 2026

Hi Mary, We're truly sorry to hear how disappointed you are, and we completely understand how frustrating it must have been to see little movement on your tracking for several days. We sincerely apologize for the delay. While most orders move through the shipping network quickly, occasional carrier delays can happen, and we understand how concerning that can be. When you contacted us, we immediately reached out to our warehouse to see whether your order could still be canceled. Unfortunately, by that time, it had already left our warehouse on June 29. Once an order has been dispatched, it is no longer in our physical possession, which means we are no longer able to retrieve or cancel it. Although the carrier had not yet displayed tracking updates, the parcel was already with the shipping network, and we unfortunately have no control over the carrier's internal scans or when those updates become visible. According to the latest tracking information, your estimated delivery date is July 15. If you decide you no longer wish to keep the products once they arrive, we'll be more than happy to help you arrange a return and process a full refund as soon as the returned items reach our warehouse. We genuinely regret that this experience has left you feeling this way, as it is never our intention. At this stage, the only thing left is to allow the carrier the time needed to complete the delivery. Please rest assured that you're not going through this alone, we'll continue to support you every step of the way, and if you decide to return your order once it arrives, we'll be here to help make that process as smooth as possible. Kind regards, Frøya Organics

Response from Froya OrganicsJul 8, 2026

Hei KL I'm so sorry to read about your experience. Please don't worry. I would really like the opportunity to personally take care of this for you. Could you please share your full name or order number with me? Once I have your details, I'll review your case personally and make sure we find the right solution for you. We always stand behind our customers, and if your order arrived damaged, we'll absolutely work with you to resolve it. I look forward to hearing from you so I can help make this right. Warm regards, The Frøya Organics Team

Response from Froya OrganicsJul 7, 2026

Hei J, We're sorry to hear that your experience has been so frustrating. Our products are formulated to provide deep, long-lasting hydration, so they do have a richer texture than many conventional moisturizers. Skincare is also very personal, what works wonderfully for one person may not be the right fit for another, and that's completely understandable. We'd also like to reassure you that our intention was never to dismiss your concerns. The recommendation to wait 15–20 minutes before dressing or lying down is the guidance we provide because our Day Balm contains naturally pigmented ingredients, and only a very small amount is needed. Applying more than the recommended amount or allowing it to come into contact with fabrics before it has fully absorbed may cause yellow or orange staining. We're sorry to hear that this didn't resolve the issue for you. We'd genuinely like the opportunity to understand exactly what happened and review your case in more detail. We've sent you a request for information through Trustpilot. If you could share your order details with us, we'll personally investigate your case and do everything we can to help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 7, 2026

Hi Jasmina, We're sorry to hear that our products didn't meet your expectations. Skincare is highly personal, and while many customers achieve wonderful results with our products, we completely understand that they may not be the right fit for everyone. Our balms are intentionally formulated to provide deep, long-lasting hydration, which gives them a richer texture than conventional creams. Because they contain naturally pigmented ingredients, we recommend applying only a very small amount and allowing the product to fully absorb before coming into contact with clothing or bedding. We're also sorry to hear that you didn't receive the follow-up you were expecting regarding your questions about our company. We'd like to clarify that Frøya Organics is a Norwegian brand. Our founders are Norwegian, and our brand identity and values are rooted in Norway. Like many international companies, our business is registered in the United States, while we operate warehouses in several regions, including Europe, to serve our customers around the world more efficiently. This does not change our Norwegian roots. We'd genuinely appreciate the opportunity to continue the conversation and answer any remaining questions you may have. We've sent you a request for information through Trustpilot, and if you share your contact details with us, we'll personally review your case and assist you further. Kind regards, Frøya Organics

Response from Froya OrganicsJul 6, 2026

Hi Tanja, I've been trying to locate any previous communication regarding your case, but so far I haven't been able to find any. Please don't worry, you have a company standing behind you, and we're here to help. I'll personally try to locate your order using your name so I can better understand what happened and help you resolve this as quickly as possible. If I'm unable to locate it, I'd really appreciate it if you could reply to our Trustpilot information request or contact us at [email protected] with your order number or the email address used for your purchase. We have a team behind you, and if there's an outstanding refund or anything that hasn't been resolved, we'll investigate it immediately and make sure you receive the support you deserve. We truly appreciate the opportunity to make this right. Kind regards, Frøya Organics