Froya OrganicsReviews of froyaorganics.com

Update: I wanted to update my previous review following my experience with Froya’s customer service. After raising my concerns, their team responded quickly and handled the situation professionally. They arranged a replacement without any hassle, and I’m happy to say the new products arrived in good condition and meet expectations. While my initial experience was disappointing, I appreciate how seriously this was taken and how efficiently it was resolved. Thank you to the team for making it right. All is left now is to see the beautiful results seen in the advertising 😊 I recently received my Froya order (#663612), which included the Magic Revive and Glow Day Balm and the Anti-Age and Insane Glow Day Balm. While I appreciate that these products are made with natural oils, both creams unfortunately have a strong, rancid smell that makes them impossible to use. Additionally, the Anti-Age balm arrived leaking, and it seems the products are not sealed securely. I have paid a fair amount of money for products that I clearly cannot use, and considering their price, I expected much better quality and packaging. I hope Froya can improve their sealing and quality control, as the formulations themselves seem promising, but in their current state they are not safe or practical to use.

Although the products didn’t work for me, my refund was processed quickly and efficiently

These products were, unfortunately, not compatible with my skin type but the customer service and reaponsiveness to my unique situation were 100% first rate! Thank you for listening!

UPDATE: All the below is true, however... after my review on Trustpilot Erikah was in touch and has been incredibly understanding and helpful. She has given a refund and also tips on how to hopefully not get any staining. So their customer service has been excellent (if a bit delayed) and the night time cream is also lovely. Thank you for your assistance. PS - tip for anyone looking for help, email: support at froya.reamaze.com instead of the support email on the website BE WARNED - the insane glow day cream STAINED my clothes yellow around the collar. I've tried to be in touch with the company but no response at all. This is after a constant barrage of marketing emails to try the cream. Expensive product that has DAMAGED my clothes and disappointing (lack) of response from their customer service.

My experience is rated as great simply because there was a huge misunderstanding when I made the order and that was corrected immediately. The emails/ replied I received from the company were pleasant and encouraging and nice. I would still like to try this product am much interested and what they make and what they do and how they do it. I planned to try again in the future. I left this review because I think it’s important to know that I am beyond pleased with how I was treated.

Customer service made it right when I had a skin reaction. Their return policy is not straightforward though. They advertise full refund if not satisfied but they don’t tell you that you have to upload a before picture or that you can only return one item from your order. I wouldn’t buy from them If you know you might have to return.

I’ve been using for a few weeks now. Absolutely no difference with the eye cream. The powder in the Mature women’s set is very effective and leaves the skin smooth. The night wrinkle cream is also effective and I noticed an instant difference. I began using it on drier wrinkly patches on my body and made it smoother. The day glow cream must be made with turmeric. I only apply the smallest amount and rub it well into the skin but it leaves the face slightly (noticeably) yellow. It does become less prominent within an hour or so. However, I have ruined 2 white tops from this cream and despite washing with a stain remover twice I have been unable to remove the orangey, yellow tinge. Because of this I will not be reordering the set but may continue with the night cream and use it day and night. I would have given it 5 stars but for the awful colour of the day cream. And yes I fully expect their reply to be as with all the others, that I haven’t applied it correctly. I have, even the minutest of product rubbed in will stain your clothing.

I started using Froya a week ago so it's a bit too early to give a thorough review. However I love the way it feels on my skin and I noticed that a wart on the side of my face is disappearing, which was interesting. I do have high hopes that this product will do wonders for my skin and I'm looking forward to reviewing again after a month's usage.