Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJul 16, 2026

Hei Charlotte, We're truly sorry for any inconveniences that this may have caused. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 15, 2026

Hallo Martina, es tut uns sehr leid zu hören, dass unsere Produkte nicht Ihren Erwartungen entsprochen haben. Jede Haut ist einzigartig, und obwohl unsere Produkte vielen Kundinnen und Kunden zu gesünderer und besser mit Feuchtigkeit versorgter Haut verholfen haben, verstehen wir, dass sie nicht für jeden die optimale Lösung sind – und das ist völlig in Ordnung. Unsere Formeln sind bewusst reich an natürlichen, pflegenden Inhaltsstoffen, die die Haut intensiv mit Feuchtigkeit versorgen und ihre Barriere stärken. Daher kann sich die Textur anders anfühlen als bei herkömmlichen Hautpflegeprodukten. Wir würden uns sehr freuen, mehr über Ihre Erfahrungen zu erfahren. Wenn Sie möchten, kontaktieren Sie bitte unser Kundenservice-Team, damit wir Ihre Anliegen besser verstehen und Ihnen weiterhelfen können. Herzliche Grüße, Frøya Organics

Response from Froya OrganicsJul 16, 2026

Hei Lizzie, We're truly sorry for any inconveniences that this may have caused. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 14, 2026

Hei Sara, we're truly sorry that this has been your experience and that our communication left you feeling this way. We never want any customer to feel disappointed or unsupported. We'd just like to clarify a couple of things, as there seems to have been a misunderstanding. Our subscriptions are never activated by our team. They can only be selected by the customer during checkout as an optional way to receive a larger discount, and we have no way of enrolling anyone ourselves. Regarding your second order, we're very sorry that we weren't able to process your cancellation request in time. Our team answers every message as quickly as possible and in the order it's received, but once an order has already entered the fulfillment process, we're unfortunately no longer able to stop it. We'd also like to reassure you that our Money-Back Guarantee is real, and we review every request individually. As with any guarantee, we do need information about each specific case so we can assess it fairly and offer the right solution. We'd genuinely appreciate the opportunity to review everything with you personally and understand exactly what happened. If you could please send us your order number or the email address used for your purchase at [email protected], our Customer Support Manager will personally investigate your case and do everything possible to help. Warm regards, Frøya Organics

Response from Froya OrganicsJul 14, 2026

Hei Grace, We're truly sorry to hear about your experience, and we completely understand how disappointing it must have been not to receive the product you were expecting. After looking into the details, we noticed that this purchase was made through a third-party seller on Amazon, rather than the official Frøya Organics Amazon store. Unfortunately, because we weren't the seller of this order, we didn't receive the payment and weren't able to access or manage the order or arrange a replacement on the seller's behalf. We know that's incredibly frustrating, and we're genuinely sorry that this experience has been associated with our brand. To make sure our customers receive authentic Frøya products along with our full customer support and guarantees, we always recommend purchasing either through our official website or our official Frøya Organics Amazon store. We truly hope you'll have the opportunity to experience the level of care and support we're known for. We also kindly encourage you and anyone reading this, to please be careful when purchasing from third-party sellers or anyone claiming to represent Frøya Organics. Warm regards, Frøya Organics

Response from Froya OrganicsJul 13, 2026

Hei Madeleine, We're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we're especially sorry to hear that you felt your emails went unanswered. We'd like to better understand what happened, as we always want to make sure our customers receive the support they need. We'll be reviewing your case carefully and reaching out to you directly by email to investigate why you didn't receive a response and, most importantly, to help resolve everything as quickly as possible. We sincerely appreciate the opportunity to look into this for you. Kind regards, Frøya Organics

Response from Froya OrganicsJul 13, 2026

Hei Tall woman, We're truly sorry to hear that our products weren't the right fit for you. Every skin is unique, and while our products have helped many customers achieve healthier, more hydrated skin, we understand they may not be the perfect match for everyone and that's completely okay. Our formulas are intentionally rich in natural, nourishing ingredients designed to deeply hydrate and support the skin barrier, which means their texture can feel different from more conventional skincare products. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please reach out to our Customer Support team so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 13, 2026

Hei Smith, We're truly sorry to hear about your experience. We'd like to reassure you that our subscription is completely optional and can only be activated by the customer during checkout, it is never added by our team. You can also manage or cancel your subscription at any time. If we were unable to cancel your order, it wasn't due to a lack of willingness to help. Once an order has been processed, assigned a shipping label, and handed over to the carrier, it is no longer physically in our warehouse, which means we're unfortunately unable to stop or retrieve it. We'd genuinely appreciate the opportunity to review your case. Please reach out to our Customer Support team with your order details, and we'll be more than happy to explore the options available and do our very best to help. Kind regards, Frøya Organics