Hannah G.
Wonderful products/systems issues/ Wonderful customer service
I have had subscription for 4 months and adore these products. I have dry skin and Froya is the best I have found. Unfortunately, I experienced problems with the ordering system at renewal and was unable to pay for my order through a system issue. Initially it was a challenge to access support through customer services. However, since first contact from Harold, the service and communication has been excellent. I am really grateful for his support. Overall, I love these products, the company has some wonderful staff and I hope they can sort their systems so they reach the same high standard.
Response from Froya OrganicsOct 12, 2026
Hei Hannah, This is the kind of situation that we could solve and clarify in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics